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HELP!!! Clicking noise- 2014 Grand Cherokee

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68K views 54 replies 20 participants last post by  Ashe  
#1 ·
Hello,

My new Grand Cherokee has a clicking noise when I put it into drive/reverse/park and even when I start driving. The Jeep dealership said that it's what the Jeep does and it's normal.

Does this have to do with the automatic shifting being electric? Or should it not make this clicking sound? Is this normal? Because it is kind of annoying.
 
#4 ·
It is not normal and my 2013 Grand Cherokee Overland with the HEMI just started doing this at 47K miles. It is driving me crazy! The noise is from under the chassis behind the engine. It does the rapid clicking for a few seconds then stops. It does it in park at startup, in drive, neutral and reverse but only for maybe 5-10 seconds.
 
#5 ·
Hi norcaltc,
We regret to learn of this concerns and understand how a noise like this could become frustrating. If you do chose to visit a dealer to have this looked into further, please let us know. We would be more than happy to offer our assistance. Just send us private message with additional details.
Julie
Jeep Social Care Specialist
 
#12 ·
So is it really a "problem?" or is it supposed to do that? I noticed mine makes a sound when I shift from R to D and take my foot off the brake to start driving forward. I describe it almost like the sound of the AC compressor kicking on, but I don't have any climate control running. It only does it that once and then I never notice after that.
 
#16 ·
Having this same issue with our 2014 GC. Started with backing out of the driveway and feeling resistance and then started noticing the 5 seconds of clicking when starting the car, putting it in park or reverse. Does anybody know the for sure part that needs to be replaced? How is there not a recall for this?! Of course our Jeep is just out of warranty. Do anybody know if it's safe to drive?
 
#17 ·
There should be a recall but you know how that goes. Does your Jeep continue to click while driving it? Mine did. Dealership tried telling me the clicking was normal until I asked "even when driving it?" Then they admitted something was wrong. When they checked it they told me there should have been warning lights coming on but there wasn't. I was told when the clicking continues while driving, the transmission is incapable of going into 4X4. Good luck!
 
#18 ·
We had no warning lights or anything on. We finally got a response from our local mechanic saying it’s the transmission control module. Does that sound right? He disconnected ours for now and the clicking and resistance went away which leads me to believe he’s right. We just don’t have 4x4 right now.
 
#19 ·
I don’t think the 2014 has a external transmission control module, there is a Transfercase/drivetrain control module. Disconnecting that will leave you in the 2WD default. The transmission typically does nor affect 2wd/4wd modes.

The transfer case or TCM can click when defective. They usually replace both the control module and the transfer case actuator as a fault in one often causes the other to fail.

But its just a guess, take it with a grain of salt.

There have been quite a few discussion threads on the subject, when I get back I’ll try to find one for you. In the mean time, look for discussions on the motor, actuator, control module.
 
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#20 ·
Grand Cherokee 2014 engine tick

my 2014 developed this ticket about 100,000. It seems to be getting worse.This may be related......at Up to 165 degrees oil temp , pressure at 2000 rpm is about 70 psi, the second it goes to 167 degrees pressure drops to 40 psi. This seems like it has to be a false reading, but need to check with mechanical pressure guage. The low oil pressure issue and engine tick is is apparently a known issue
 
#21 ·
Add one for my 2015 Summit. This just started at 71K miles. Clicks for a little while when cold and/or at low speeds, then the service 4WD light comes on at highway speeds (and will eventually shut off). I took it to the dealer and they just said it "sounds like it's coming from the transmission" and their only option is to replace the transmission for $5K...and not under the 5 year/100K warranty because its been 5 years 9 months. Based on some of the Jeep Cares posts on here, I asked them to talk to Jeep about having it be under warranty...no word back yet. But, even under warranty, doesn't sound like the transmission is the problem, just the DT control module.
 
#22 ·
BUYER BEWARE....so, apparently after further testing, the dealer has decided that both the transfer case and the transmission needs to be replaced because both one makes a ticking noise and the other doesn’t seem to be shifting correctly. However, they don’t know why or are willing to entertain the idea that it’s the control module. Now we’re up to about $7k.


To follow up on my request to have Jeep cover it as it’s 30k miles under the drivetrain warranty, but 9 months over the 5 years...they’ve agreed to cover up to $2k of the repair. So they still expect me to pay $5k out of pocket for a repair that may fix the problem, cause they don’t know what the problem really is.

This is so unacceptable!!! Guess it’s time to park it in a questionable area of LA and go lease a Rang Rover...what I should have done from the start.
 
#23 ·
The drivetrain control module controls only the transfer case, doesn't touch the transmission.

Talk about going from the frying pan to the fire. If its a typical Rover, once you get over the initial electrical problems, it will be pretty good for maybe three years. My buddy services Rovers, always busy and makes big bucks.
 
#24 ·
The drivetrain control module controls only the transfer case, doesn't touch the transmission.

Talk about going from the frying pan to the fire. If its a typical Rover, once you get over the initial electrical problems, it will be pretty good for maybe three years. My buddy services Rovers, always busy and makes big bucks.
I'm just pissed about Jeep's unwillingness to cover this cost when it's 30K miles under the warranty and less than a year over. I'd get it if it was a part or two, but they are talking about replacing half the drivetrain. This shouldn't happen no matter how old the car is with this few miles on it and Jeep is willing to cover less than a third of the cost...they didn't even offer to go 50-50 or cover parts and I cover labor.

To be honest, I didn't notice anything wrong with how it shifts, just the clicking (tell tale sign of the solenoid, as others have spoken about) and the intermittent Service 4WD light. It'll go to another repair shop before it goes off a cliff. Hopefully Jeep Cares and something is done to turn this around before it gets to that.
 
#31 ·
As long as its not binding when turning, it should be OK to drive that distance. The clicking is the control module trying to turn the shift motor which won't turn. It may eventually burn out one or the other but, most likely, those are going to be replaced anyway.
 
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#38 ·
Just a heads up on what happened with my 2015 Grand Cherokee Summit. It was doing the tell tale clicking noise coming from under the chassis. Primarily when it was first started and driving slow, then eventually gave up. The problem was the control module for the transfer case, an easy replacement under the drivers seat, as I recall. Something about it was preventing the transfer case to fully actuate a solenoid and properly switch to 4WD. The car had about the same number of miles where these seem to fail.

I originally brought it to the dealer, who first said I needed a new transmission and transfer case at 70K miles. Since this was just out of the warranty (by 6 months) it wouldn't be covered. After spending a month going back and forth with them and Chrysler about how a car with 70K miles could need a new transmission and trying to get it covered under warranty, Chrysler warranty division told me I didn't buy enough vehicles from them and to go pound sand. So, with no other choice, I moved forward with the transmission. At that time, they came back and said the transmission just needed a firmware update, but the transfer case needed to be replaced. After they replaced that, they realized the control module also needed to be replaced...they swore the transfer case was still an issue because the gears were damaged, but the control module is what fixed the problem.

After all that, they then came back and said a cylinder head needed to be replaced, because it was showing a misfire on the cylinder that is known to have the exhaust seat fail. After some troubleshooting, they determined that this was the cause. I told them to leave it (since at this point they had the vehicle for nearly 3 months and I was calling the service and general managers on a near daily basis), sold the car, and swore I'd never buy another Chrysler branded products again...they released a junk product, know it, and refuse to stand behind it. Worst part was, everyone warned me not to buy the car to begin with since they have a reputation for being garbage...I was warned.
 
#40 ·
Just a heads up on what happened with my 2015 Grand Cherokee Summit. It was doing the tell tale clicking noise coming from under the chassis. Primarily when it was first started and driving slow, then eventually gave up. The problem was the control module for the transfer case, an easy replacement under the drivers seat, as I recall. Something about it was preventing the transfer case to fully actuate a solenoid and properly switch to 4WD. The car had about the same number of miles where these seem to fail.

I originally brought it to the dealer, who first said I needed a new transmission and transfer case at 70K miles. Since this was just out of the warranty (by 6 months) it wouldn't be covered. After spending a month going back and forth with them and Chrysler about how a car with 70K miles could need a new transmission and trying to get it covered under warranty, Chrysler warranty division told me I didn't buy enough vehicles from them and to go pound sand. So, with no other choice, I moved forward with the transmission. At that time, they came back and said the transmission just needed a firmware update, but the transfer case needed to be replaced. After they replaced that, they realized the control module also needed to be replaced...they swore the transfer case was still an issue because the gears were damaged, but the control module is what fixed the problem.

After all that, they then came back and said a cylinder head needed to be replaced, because it was showing a misfire on the cylinder that is known to have the exhaust seat fail. After some troubleshooting, they determined that this was the cause. I told them to leave it (since at this point they had the vehicle for nearly 3 months and I was calling the service and general managers on a near daily basis), sold the car, and swore I'd never buy another Chrysler branded products again...they released a junk product, know it, and refuse to stand behind it. Worst part was, everyone warned me not to buy the car to begin with since they have a reputation for being garbage...I was warned.
what do you have for motorization?