My synopsis
1- Blaine always calls back,even if you don't leave a message.
I haven't had to call Blaine for anything concerning my pads, but I'm sure he'd be around if I needed an answer.
There are two numbers, the first one is for generic questions that may need a quick answer if you are the customer, not so quick if you're the guy trying to do the packaging, stocking, shipping, development, inventory control, email, and troubleshooting.
I get the same questions just about every day on the business line and then some I never ever anticipated at least a few times a week.
Why didn't I get an order confirmation?
You did, check your spam folder.
How long does it take for the order to get here?
Where are you?
Do you offer expedited shipping?
No, you won't pay for it.
How do I measure the rotors on my 99?
Look at the pictures.
Where are you located?
SoCal
Did you ship all my stuff?
Yes, check your tracking numbers
Are you sure because they just delivered the pads and not the rotors?
Yes I'm sure, check your tracking numbers
Can I place an order over the phone?
No
I don't have internet, how do I order?
You got this number off of the internet, have your buddy who showed you the site and the number place it for you.
Who do you use for shipping?
USPS
They suck, why don't you use someone else?
Because they have a 99.95% accuracy rate for us and nobody can get a set of pads and rotors to NJ in 3 days or less for even triple the money.
I lost my instructions for break in.
They are on the site.
Can I buy just one conical washer?
No
Can I buy just one rotor?
No
Can I buy a half set of front pads?
No
Can I buy a knuckle saver kit for just one knuckle?
No, because the difference in the one for 1 knuckle and 2 knuckles is 2 inserts.
I bought the nutsert kit and now I want to add the bolts. Can I buy just the bolts?
Yes, your local hardware store likely has the exact same ones I sell.
Can I buy them from you?
No, I only include bolts in the kits to save you a trip to the hardware store, I'm not trying to be in the bolt business.
Can I buy just that little piece out of your steering kit?
No
But I bought an AGR set up and all I need is that little set of bushings.
No
I'm going to tell everyone on the internet that you aren't a Jeeper.
Okay
My brake pads arrived and 1 has a chip in it, can you send me a set of new ones?
No, send me a picture of the one that you dropped so I can tell which one it is and I'll send you the same one with no chip. Don't drop it this time. (crickets)
I rounded off the hex on my bleed screws.
Yes, that happens when you use an open end wrench or 12 point wrench. Use a 6 point socket to break them loose and tighten them. Once they are loose you can use an open end for the bleeding and then snug them down with the 6 point socket.
(we now include an extra set of bleed screws in the caliper pairs for the TJ fronts due to how many times I got that call)
If you have a generic question, call the business line, if you have a tech question and need some help right away, call the other one, it goes to the phone in my pocket that I can drop in the driveway, step on, and that gets full of welding smoke and grinding dust because I have 4 more just like it.
If you call the second number and ask me what color the boxes are that your order shipped in, do not be surprised if I sound a bit short with you. Yes, I know it's important to you, but I'm probably wadded up under a rig trying to weld on a bracket so I have to crawl out, get the hood up, gloves off and then answer the phone before it goes to voice mail because my wife calls me on this number too so it does get answered if at all possible. :rofl: