I'm experiencing this same issue when it's been cold out for a few hours and my car is outside. When I leave work from my garage, the steering wheel doesn't make the noise. Any help would be greatly appreciated too!

 

Nope, not steering module but instead the suspension. There's another thread somewhere that talks about it. Basically some part of the strut or something has rubber on rubber and when it's cold it'll make a 'creaking' sound as you turn the wheel. Some have tried getting grease up into it and reported some success. Reportedly there's also a Technical Service Bulletin either released or about to be released about it....

 

Same issue. I'll watch for the TSB

Thx

 

Just had our's in the dealership to look at this. They said Jeep is aware of the problem, but no fix yet.

 

I brought my Jeep in for several problems last week. One issue was a clicking noise whenever I accelerated and also a noise when I turned the wheel sharply. Turns out my axle boot was torn and I was leaking grease. When they corrected that issue the steering noise went away as well. You should check to see if you have the same problem. Unfortunately for me, that issue was corrected but now my ABS has errors so after being at the shop all last week, it is there again.

 

There is a TSB for it that came out in March and there is a recommended "fix". I have this issue and will eventually go to the dealer to try this TSB. Definitely worse when it is cold out. Sounds like there is sand or dirt in the steering when you turn.

TSB is 02-001-14

SUBJECT:
Cold Temperature Squeak/Creak Noise While Turning The Steering Wheel

OVERVIEW:
This bulletin involves applying Nye® lubricant to the front strut mounts.

MODELS:
2014 KL Cherokee
NOTE: This bulletin applies to vehicles built on or before January 18, 2014 (MDH0118XX).

SYMPTOM/CONDITION:
Customer may describe a creak or squeak noise while turning the steering wheel when the vehicle is stationary. Noise is typically more noticeable during cold temperatures below 4°C (40°F), noise may go away when temperature warms up.

DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.

PARTS REQUIRED:
Qty. Part No. Description
1 (AR) 05019061AA Nye® Synthetic Lubricant
NOTE: Each tube of Nye® synthetic lubricant will service approximately 8 vehicles.

REPAIR PROCEDURE:
1. Lift the vehicle on a hoist that allows the front suspension to fully extend (front wheels unsupported) to allow for access clearance between top of tire and upper fender opening. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info>04 - Vehicle Quick Reference> Hoisting>Standard Procedure> HOISTING.

2. Pull down the jounce bumper to expose the strut mount bushing

3. Clean any dirt or debris from the strut mount bushing.

4. Use a brush (1) to apply Nye® lubricant to five locations spaced evenly around the strut mount bushing.

5. Use the brush to spread the Nye® lubricant around 360° inside of the strut mount bushing.

6. Push the jounce bumper back up to the strut mount bushing.

7. Repeat the Nye® lubricant application process for the other side of the vehicle.

8. Turn the front wheels left to right, lock to lock, 10 times to distribute the Nye® lubricant.

9. Lower the vehicle.

POLICY:
Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:
Labor Operation
No:
Description Skill Category Amount
02-05-39-93 Apply Nye® Lubricant To Left And
Right Front Strut Mounts (0 -
Low-Skilled)
4 - Chassis
Systems
0.4 Hrs.

FAILURE CODE:
ZZ Service Action

PART REIMBURSEMENT DETAIL:
Part No: Description
NPN 1/8 Of Nye® Synthetic Lubricant

NOTE: This part number is for reimbursement only and will need to be claimed for 1/8 of Dealer Net of Part No. 05019061AA or it will be rejected.

 

I had my th in 2 weeks ago for the tsb to grease the bushings and that did not work so my dealer ordered 4 upper strut mounts and will be replacing those on wednesday so hopefully that solves the problem.

 

Is that cover under the warranty

 

Hobie731,

If a defect is present and you are within the terms and conditions of warranty, it should be covered. If you have any questions regarding the diagnosis, be sure to speak with the Service Manager at your Jeep dealer.

Dave P.
Top Care Specialist
Chrysler Canada

 

Just had my 2014 Jeep in for the steering noise when it's cold out, they replaced the struts yesterday. Picked it up today and drove it for 20 minutes and had to have it towed. Not a happy camper.

 

This problem is pretty wide-spread. I brought my Jeep in for this problem before Christmas and they replaced the steering module. Unsurprisingly this did not fix the issue, but if that's how they want to spend their time and money - so be it. I brought the Jeep in again just before New Years and they said I need this Lubricant applied. It is now February 13th - 47 days later and the dealer is still insisting that they cannot get their hands on this lubricant due to a severe shortage. The grinding while turning is a great advertisement for the new Jeep in parking lots. It is just lubricant FFS. I am disappointed in my decision to go with Jeep. I hate hearing "I told you so" from the wife. Her X3 has less issues...........

 

stormed,

I am sorry to learn the issue is still present. Please keep an eye on your PM inbox.

Dave P.
Top Care Specialist
FCA Canada

 

Took my TH in this past week for the TSB fix. So far, so good.

 

JOH74,
I'm happy to hear the TSB has resolved your issue!

 

Steering Noise.

I have had my 2014 Cherokee Limited in the shop 3x for this creaking/rubbing noise. The lubricant worked for 2 weeks and then noise came back. Tomorrow it is going in for the 4th time and they are replacing the front struts for free and said it is covered by warranty. Just wish I could return this car and get my money back. I have spent more time in the garage with this car in the last year than I did in the 15 previously total with my Toyotas and Hondas.

 

I have had my 2014 Cherokee Limited in the shop 3x for this creaking/rubbing noise. The lubricant worked for 2 weeks and then noise came back. Tomorrow it is going in for the 4th time and they are replacing the front struts for free and said it is covered by warranty. Just wish I could return this car and get my money back. I have spent more time in the garage with this car in the last year than I did in the 15 previously total with my Toyotas and Hondas.

ivorypearlcat,
Sorry you've experienced this reoccurring issue. Please private message me your VIN and dealer so I may look further into your concern.

 

Steering Issue

Dealer replaced under warranty both of the front struts I have had the car for one week and so far it seems to have taken care of the rubbing noise. Now my brake pedal is making a noise....ugh.

 

That TSB resolves the issue for about 3 months till that grease dries up then the issue returns....its like a band aid on a known issue Jeep has no REAL fix of course

 

Ivorypearlcat, has the strut replacement completely solved the issue?

This is beyond frustrating. I've been dealing with this grinding sound for just over 4 months now. Now it's even WORSE!!!!! This is a brand new vehicle. I understand that I made a decision to buy an 'new release' product; but I didn't think that I would be given the cold shoulder when a known solution is available.

How is this problem not plastered all over the internet? Every time I call the dealer they say that none of the service departments in the area can get their hands on this stuff and I'm one among hundreds that are waiting. It's completely absurd. Are they lying to me and selling this stuff to the highest bidder or something???

I can't even pretend I am happy with this vehicle when people ask me about it, anymore. The ironic part is that we were originally so happy we were considering trading in our X3 for a Grand Cherokee. Thank God we didn't pull the trigger on that. Even worse is the fact that we paid extra for an extended warranty. I'm at my wit's end.

 

I've had this noise ever since buying my Trailhawk in Nov 2013. Every time I took it in for this (lost count) they'd tell me it was normal and probably the electronic steering.

When the TSB came out the dealerships told me they'd never heard of it. Finally I got an electronic copy, printed it and brought it with me. The dealership told me they don't just do TSBs because a customer asks for it. I had to literally read it to them, that's exactly what the TSB says to do. Finally they I got a dealership to do the TSB and apply the grease...

...two days later the noise was louder than ever and now it happens in all temperatures. I don't really know what to do about it now. It was so difficult to get it done the first time.

 

LeCreaux
I'm sorry to hear you've had a frustrating experience. Please private message me your VIN an dealer, I'd like to see if I can provide any additional assistance.
Thank you,

 

I'm at my Jeep dealership now for this. They are telling me that the required grease is on "national backorder" and that no dealership can perform this TSB.

 

Thanks to JeepCares my Trailhawk is finally getting that grease applied to the steering RIGHT NOW. Won't know if it worked until they're done, but I had no luck even getting this done until JeepCares got involved. Turns out a prior dealership did NOT do the TSB even though they told me they did and had me wait for them to complete it. I would not have known if JeepCares had not checked my Jeep's record and contacted the dealership to ask what grease they used.

 

Hey LeCreaux,

I'm happy to hear your dealership was able to assist you further. I will check in with you Monday, June 22nd to get an update on your vehicle performance.

Enjoy your weekend!

 

Happy to report the steering is groan and creak free. The dealership even asked me to come back and review their work so I would have confidence that they did the job.

I've read that for others this is a temporary fix, we'll see how long it lasts on mine.

 

LeCreaux,

It was great speaking with you today, and am happy to hear the issue has not come back!

 

Seriously Frustrated

I bought my trail hawk brand new in February 2014 and noticed the front creak in may 2015 when I accelerate or decelerate and even more prevalent when turning the wheel to the right while accelerating while backing up. I originally brought it in to my jeep dealer may 29th and have let them have it three total times one of which was for a week while I was on vacation with my other vehicle. Each time I get it back not fixed with them stating something had been re-torqued but they still have no clue and are waiting on a possible TSB to pop up. there other suggestion was that a Chrysler engineer was to come look at it ( even though that's been promised it still has never happened) I finally got a call mid June stating that they were going to try the grease the strut mount TSB but the grease was on "national back order"... so here I sit. Waiting now nearly a month later.. This is possible the worst vehicle experience I have ever had... I am just told to sit tight until either the grease shows up or another possible TSB fix comes out. I am beyond frustrated and I also wish I had never bought this jeep to begin with which I also originally really liked at first.

 

I bought my trail hawk brand new in February 2014 and noticed the front creak in may 2015 when I accelerate or decelerate and even more prevalent when turning the wheel to the right while accelerating while backing up. I originally brought it in to my jeep dealer may 29th and have let them have it three total times one of which was for a week while I was on vacation with my other vehicle. Each time I get it back not fixed with them stating something had been re-torqued but they still have no clue and are waiting on a possible TSB to pop up. there other suggestion was that a Chrysler engineer was to come look at it ( even though that's been promised it still has never happened) I finally got a call mid June stating that they were going to try the grease the strut mount TSB but the grease was on "national back order"... so here I sit. Waiting now nearly a month later.. This is possible the worst vehicle experience I have ever had... I am just told to sit tight until either the grease shows up or another possible TSB fix comes out. I am beyond frustrated and I also wish I had never bought this jeep to begin with which I also originally really liked at first.

Welcome to the club mate! I've been waiting since December 2014. Don't stress, I have determined the plausible cause for a tube of grease to take 8 months to get in stock! The grease base is made from the unique properties of a crude oil found only in the oil sands of Abu Dhabi. Once harvested and treated the liquid is enhanced with a soap based thickening agent native to the Greek Islands. Something about the saponification they implement. After being mixed to a roughly desired viscosity, diamond dust from South Africa is folded into the mixture by Gordon Ramsay; who is the only person on this planet that has the ability to expedite this rarely seen grease.

Or maybe Chrysler has fired all of their engineers and distributors so they could hire more Cyber Security personnel to deal with that uConnect hack.