i have a trailhawk 3.2 auto ..2017 and driving down the freeway i heard the warning charm and all of the red warning lights adjacent to the gear designations came on.i shut the ignition off restated the motor and everything went back to normal ... should i be worried ???????

yes because the dealership can not solve the problem ..

https://www.cargurus.com/Cars/Discussion-t68742_ds990296

 

The earlier scary post I was referring to is way down-thread.
It was posted by:
keith20mm
on 9/7/17

Lifted from FB poster:

Anyone out there who owns a 2017 jeep Cherokee please please be careful. Last night driving down interstate 79 (wv)our service shifter light came on 10 seconds later while doing 70 miles a hour what used to be my jeep locked the front wheels up and read park on the dash. No warning no nothing. When the wheels locked up it cause the jeep to spin hitting the back end of a 2 tiered car transport semi. No air bags where deployed. Ive already contacted Chrysler. They are opening a legal investigation. Please please please. If you know anyone who drives a 17 please please tell them if the service shifter light comes on. Pull over immediately! Even if the car seems to be driving normally. I could of lost a love one. Thank god skylar was camping. I dont want this to happen to anyone else. I hope they conduct their investigation quickly. And get this recall underway soon. My Jeep was a 2017 Cherokee Latitude 4x4 V6
EDIT: A WONDERFUL LADY SHOWED ME PHOTOS OF HER JEEP DOING THE SERVICE SHIFTER MALFUNCTION SO EVERYONE KNOWS WHAT TO LOOK FOR. ALSO NOW THAT MY HUSBAND IS LESS CONCUSSED HE SAID THE VEHICLE ACCELERATED BEFORE IT LOCKED UP.
***Also to all the nay sayers who say this is fake, i assure you its not. This was posted to save lives. And for those who say its impossible for a vehicle to go into park while traveling at such high speeds. This is a electronic shifter. Electronics malfunction all the time.. keep negative comments to yourselves seeing as this is something that did happen to my family***
Anyone who has had malfunctions please get your vin and either go to safercar.gov or call 1-888-327-4236

 

The earlier scary post I was referring to is way down-thread.
It was posted by:
keith20mm
on 9/7/17

Lifted from FB poster:

Anyone out there who owns a 2017 jeep Cherokee please please be careful. Last night driving down interstate 79 (wv)our service shifter light came on 10 seconds later while doing 70 miles a hour what used to be my jeep locked the front wheels up and read park on the dash. No warning no nothing. When the wheels locked up it cause the jeep to spin hitting the back end of a 2 tiered car transport semi. No air bags where deployed. Ive already contacted Chrysler. They are opening a legal investigation. Please please please. If you know anyone who drives a 17 please please tell them if the service shifter light comes on. Pull over immediately! Even if the car seems to be driving normally. I could of lost a love one. Thank god skylar was camping. I dont want this to happen to anyone else. I hope they conduct their investigation quickly. And get this recall underway soon. My Jeep was a 2017 Cherokee Latitude 4x4 V6
EDIT: A WONDERFUL LADY SHOWED ME PHOTOS OF HER JEEP DOING THE SERVICE SHIFTER MALFUNCTION SO EVERYONE KNOWS WHAT TO LOOK FOR. ALSO NOW THAT MY HUSBAND IS LESS CONCUSSED HE SAID THE VEHICLE ACCELERATED BEFORE IT LOCKED UP.
Also to all the nay sayers who say this is fake, i assure you its not. This was posted to save lives. And for those who say its impossible for a vehicle to go into park while traveling at such high speeds. This is a electronic shifter. Electronics malfunction all the time.. keep negative comments to yourselves seeing as this is something that did happen to my family
Anyone who has had malfunctions please get your vin and either go to safercar.gov or call 1-888-327-4236
Vivsee38
I own a 2019 Jeep Grand Cherokee limited model with about 53,XXX miles on it and last night 9/11/2023 while driving it shifted into Neutral !! and gave the "Service Shifter" message luckily no one else was one the road or around me when this happened. I am so very happy I was able to see all the posts here about this vehicle's gear shifter that has been a continuous problem for Stellantis 10 years with their Jeep models. This is dangerous and as you can see they HAVE NOT FIXED THIS PROBLEM !

 

how to ...

 

just curious has the dealership [jeep] found a simple solution how to fix SERVICE SHIFTER .. i have a 2017 trail hawk and get the alarm at least 2 times a week .. ???????????????????????????????????

 

Yes, the normal technique is to replace either the shifter or the shifter wiring loom.




.

 

It's the shift bezel and the wiring. TSB: 08-054-18 REV. A. Or the shifter wiring connector at the left side of the shifter assembly which requires a new pigtail (dealer only item) TSB: 08-103-18. Would highly recommend these issues be done by a dealer.

 

I had both shift bezel and the wiring. TSB: 08-054-18 REV. A and new pigtail TSB: 08-103-18 done last Oct.. Now one year and 2 weeks later, same old "shifter service" light back on..Local jeep dealer said OEM parts have a one year warranty, I'll be charged again for another bezel replacement. Local jeep said take it up with Corporate office. Below is my request and response.

Howdy,
I have attached documents.
A little history of the "Service Shifter" fix attempted.

5089 miles
26646 miles
30864 miles
40598 miles
46872 miles
48268 miles
And this last one at 77781

And the light has come on several times in-between these trips to Jeep dealer.
The 48268 fix was out of warranty and I had to use my extended warranty to cover it. Which I feel was wrong, but the shop said Jeep has found a cure for the problem.
Now just a year and two weeks later same issue, then they tell me the replacement part has a one year warranty, and it's expired, by two weeks. And again I'm charged for replacement parts that Jeep knows will fail again.
We are a second generation Jeep family and hope this can be resolved.

I'm asking for my 200$ deductible refund. At the least.


Thank you,


Thank you for allowing Jeep Customer Care an opportunity to address your concern. Our primary focus is your satisfaction.My Name is Joyce and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration of your case, we regret to inform you that your request for Reimbursement has been denied due to the following reason:

The vehicle is currently under a Service Contract to which a deductible is being paid. Under our guidelines and policies, a deductible cannot be covered under reimbursement.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.


Sincerely,

Paul
Reimbursement Specialist

 

Thank you for your utmost understanding. We look forward to your continued bending over for us, and we appreciate you reaching out to us today.with zero results ..


Sincerely,

Paul
Reimbursement Specialist

 

Thank you for all your trolling posts whining about Jeep and your opinion that they don't care. It is a fun distraction to watch your silly venting and poor sense of humor. Of course every Jeep owner has serious problems with their KLs - that's why Jeep has sold over a million of them. Frankly, if I was as disappointed in my Jeep as you seem to be, I'd have sold the POS long ago. Caveat Emptor.

.

 

Thank you for all your trolling posts whining about Jeep and your opinion that they don't care. It is a fun distraction to watch your silly venting and poor sense of humor. Of course every Jeep owner has serious problems with their KLs - that's why Jeep has sold over a million of them. Frankly, if I was as disappointed in my Jeep as you seem to be, I'd have sold the POS long ago. Caveat Emptor.

.

i lost my sense of humor when the SERVICE SHIFTER alarm came on and after numerous times at the dealer ZERO results ..i paid my jeep with hard earned money and i expect FIAT+ JEEP to recall all of the defective jeeps nothing less .this is my fourth jeep and never had a problem ,this is not right ..i am not going to be QUIET with this issue .

 

Replacing the shifter bezel and wire harness is not difficult. Several videos on youtube show you how. There is a shortage of parts available.
I have a new uninstalled silver colored bezel for sale on Ebay.

 

Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. This problem is rampant among 2017-2018 jeep cherokees!! The dealers are unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ? And the problem always returns! The website https://www.cargurus.com/cars/discussion-t68742_ds990296 alone contains the stories of over 80 jeep cherokee owners who have this ongoing problem. Imagine how many jeep owners across america are suffering with this issue! Jeep replaced the 2014 shifters that were recalled (the ones that killed star trek actor anton yelchin in 2016) with this new shifter - and this one is just as bad! These vehicles must be recalled!!

 

I am getting the same error message "Service Shifter" with all of the lights next to the lighter lit on my 2014 Cherokee Latitude. What do I do when I have over 90K miles and no extended warranty?

 

[1] turn off motor [2] restart motor ...everything is back to normal ..

 

So this just happened to my wife's 2018 Cherokee at 50,500 miles. Question: Is this repair considered powertrain? Or is it considered bumper-to-bumper? I'm trying to gauge cost before I take it to the dealer.

 

Hi WXman,
Once diagnosed, your dealer will be able to determine whether or not your concerns are covered under the powertrain warranty or your service contract. If you need any additional assistance alongside your dealer, feel free to send us a PM. We'd be happy to help.

Sarah
Jeep Cares

 

So my dealer "did some research" and they *think* that the issue is the console bezel and wiring. Allegedly this has sensors in it that communicate shifter position with the PCM. When it fails, it causes all the lights to flash on like ours is doing and the message on the dash.

They're saying somewhere around $450 to repair out of pocket since we're at 50,000 miles. And they're also saying no ETA on parts, which is common with Stellantis products. They NEVER have repair parts available.

As bad as it hurts my soul, I'm trying to talk the wife into trading for a Toyota. This Cherokee has been nothing but a headache, and I'm a die hard Jeep guy but geez this is ridiculous.

 

So my dealer "did some research" and they *think* that the issue is the console bezel and wiring.

I still maintain this should be a model-wide factory recall.

Sometimes "Jeep Cares" posts up on this thread.
If Jeep truly cares then why are dealers feigning ignorance on this commonly-occurring issue?