Jeep to replace my lemon 2019 Cherokee... with anything? - JeepForum.com
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post #1 of 13 Old 01-07-2019, 03:12 PM Thread Starter
19cherokee
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Jeep to replace my lemon 2019 Cherokee... with anything?

So I leased a brand new 2019 Jeep Cherokee limited for my wife. Needless to say it had a ton of issues starting at 1k miles. Now it's at 1700 and been in the shop for over a month total time.

The issues were sudden loss of all electronics and power steering at any speed, loss of engine acceleration randomly, transmission acting like it's in neutral, etc.

After the 3rd time having it towed back after almost getting completely wiped out and potentially killed by an 18 wheeler on the interstate when the car acted up randomly (with wife and 2 week old baby in car) I told FCA resolutions team I refused to take it back, it almost killed my family. I had told them that's the last two times and they scoffed at me basically, saying "we'll fix it". The very last time they told me to pick it up, I told them I felt it was unsafe and they assured me that it was because they had a Jeep engineer look at it and had fixed all the grounds, etc. also add a brand new computer in it and they put 300 miles test driving it.

After my wife and I and my baby almost got killed on the interstate, I had it towed back and I called FCA customer care again and told them that I can't possibly take this Jeep back, my wife is petrified and had a mental breakdown because we almost got killed...I told them we wouldn't take it back the last time either and they convinced us it was okay to drive. This time I told them we had a lawyer and would be using the lawyer if they didn't resolve it. They gave me another rental for the third time, and I heard nothing for a few days. Finally I left them a message yesterday telling them they had 24 hours to give me a resolution one way or another because my lawyer wants to know which way they are going to go. At this rate I feel like they owe us big-time just because of the stress this has caused over the past few months. The first couple of times it acted up my wife was driving by herself pregnant, lost power steering and all power controls and almost drove off the road. Now we have a little one in the car and with what happened first time being so severe and seeing our lives flash before our eyes, I couldn't stress to them how important it was to do something for us. at least get us out of this Jeep. And now we are at the lemon law stage where they have to do something if we take it through arbitration.

After giving them 24 hours to come up with a resolution, I got a call from the resolutions team saying they would allow me to swap out for ANY Chrysler product, didn't matter what it was or if it was Chrysler Dodge Jeep or Ram. Since it is a lease, I have no idea what this means or how it will work. I'm also not sure how they will go about swapping into a more expensive Jeep, since we don't want to drive the same model anymore for obvious reasons. So if I go with a higher on Grand Cherokee, how on Earth will that work without costing us more money? Supposedly someone will be calling us within 3 to 5 business days to arrange the swap to whatever we want.

Does anyone else have any idea how this works, has anyone been through this, and if so can you give us some insight as to how the process works?

we are discussing what we want to get into, but not knowing the process and them not being able to answer many questions right away... We do not want to set our sight on something and then find out we can't do it. I had the lady say it twice on the phone with my wife on a recorded phone call that they would replace it with any Chrysler product. I'm wondering if because we have video footage of everything and the severity of our case, if they are taking extraordinary measures to make sure we are happy and don't sue them? Our lawyer thinks we could sue and end up sitting happy with $$ and a new vehicle, and he's a high end lawyer who fights at the supreme court levels with some of his cases/clients. We use him for our business stuff. Part of me is tempted to take him up on his offer to go after them, but we are not looking for money we were really just looking for a replacement vehicle. His problem is that we had a very unsafe vehicle that we told them twice we would not take back because it was so unsafe, and they refused to do anything for us until we almost got creamed by an 18 wheeler on the interstate... I guess he thinks we deserve more, and that we shouldn't even be paying for a vehicle at this point....what do you all think? Any advice is great, we are confused and don't know what to do or how the process works if we decide to just settle with another Chrysler product and make the same payment?

Thanks in advance for any advice...
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post #2 of 13 Old 01-07-2019, 03:54 PM
Indy
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Finding a lawyer that think you can sue... kind of like saying you found a lake that gets you wet if you fall in it.

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post #3 of 13 Old 01-07-2019, 04:35 PM
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I don't have much experience with this particular scenario, but I'm thinking it's unlikely you'll get something for nothing in this day and age. Not sure exactly what model you had the bad experience with, but Cherokees and Grand Cherokees are pretty both pretty nice nowadays so maybe choose whichever you don't already have.

***Chris***

"You can set my jeep on fire and roll it down a hill,
But I still wouldn't trade it for a Coupe DeVille."


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post #4 of 13 Old 01-07-2019, 05:04 PM
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Lemon laws vary from state to state but....... You will never get back your full purchase of the vehicle. It will be depreciated, you did get use out of the vehicle. You will not get something for nothing... If you swap to a more expensive vehicle you should expect to pay for it. You have nothing to sue over and win. You did not suffer any loss. There was never a collision or mishap due to the operation of the vehicle. Anguish, grief, mental suffering, etc. does not in anyway entitle you to anything in a lemon law case. Lemon law cases come down to reimbursing you for basically the residual value of your vehicle. Nothing more.

If you cannot fix it with a hammer then it has to be an electrical problem.
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post #5 of 13 Old 01-07-2019, 05:31 PM Thread Starter
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I didn't just find any lawyer who "thinks" we have a chance, this is a lawyer who has fought at the supreme court level for 20+ years, winning most of his cases (he also countersues law firms that sue his clients and wins - did it for us when we dealt with a frivolous lawsuit) and has been our business lawyer for at least 10 years. We asked him advice on the arbitration process, not on a lawsuit or anything. He reviewed video footage of the incidents as well as notes and all documentation to help us figure out where to go with it and how to start arbitration. When I told him I just wanted to go to arbitration and not deal with any court battles, he felt that they had been negligent in their handling of the situation since it was a safety issue. I agree with all of you but I don't understand why they told us we could pick any Chrysler product to swap with and that our case was "extreme" - according to the lady from FCA. I don't expect something for nothing, I have never received free money - I work almost 100 hours per week, and live very frugally. We don't believe in taking something we didn't pay for, but after what we went through with that vehicle and FCA, I did feel like they should go above and beyond to make the situation right. As business owners, if anyone had an issue with any of our equipment like what we experienced - we would cut our losses and do whatever it took to correct the situation. We would immediately swap the piece of heavy equipment out for a new one without asking for a dime, because we care about our customers and if there was a safety issue we wouldn't want the blood on our hands.
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post #6 of 13 Old 01-07-2019, 06:10 PM
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I have gone thru this with GM, twice. Would have been a third time if not for my dealer.

Basically they will make you whole from a financial standpoint. If you put money down you will get it back. They may or may not refund any payments you have made minus a reasonable charge for the miles you drove the car. They may offer you a little bit of a discount off of a new vehicle. Or work with the dealer to allow you to purchase from the dealer at dealer cost minus rebates etc.

I cannot see them swapping out a Cherokee piece of collateral for a Grand Cherokee piece of collateral. Would be extremely difficult on a lease.

I had a lawyer that does nothing but lemon law settle with GM the first time. The second time the dealer made it right. The third time the dealer worked with GM to make it right.

Biggest thing is know the lemon laws in your state and make sure (or have he lawyer make sure) that you meet the requirements.

Sucks to have issues like this but glad that FCA is going to buy it back.


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post #7 of 13 Old 01-08-2019, 05:26 AM
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If they want to put you in a ram for the same lease payment as the cherokee, I'd go with that in a heartbeat.
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post #8 of 13 Old 01-08-2019, 01:09 PM
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Quote:
Originally Posted by 19cherokee View Post
So I leased a brand new 2019 Jeep Cherokee limited for my wife. Needless to say it had a ton of issues starting at 1k miles. Now it's at 1700 and been in the shop for over a month total time.

The issues were sudden loss of all electronics and power steering at any speed, loss of engine acceleration randomly, transmission acting like it's in neutral, etc.

After the 3rd time having it towed back after almost getting completely wiped out and potentially killed by an 18 wheeler on the interstate when the car acted up randomly (with wife and 2 week old baby in car) I told FCA resolutions team I refused to take it back, it almost killed my family. I had told them that's the last two times and they scoffed at me basically, saying "we'll fix it". The very last time they told me to pick it up, I told them I felt it was unsafe and they assured me that it was because they had a Jeep engineer look at it and had fixed all the grounds, etc. also add a brand new computer in it and they put 300 miles test driving it.

After my wife and I and my baby almost got killed on the interstate, I had it towed back and I called FCA customer care again and told them that I can't possibly take this Jeep back, my wife is petrified and had a mental breakdown because we almost got killed...I told them we wouldn't take it back the last time either and they convinced us it was okay to drive. This time I told them we had a lawyer and would be using the lawyer if they didn't resolve it. They gave me another rental for the third time, and I heard nothing for a few days. Finally I left them a message yesterday telling them they had 24 hours to give me a resolution one way or another because my lawyer wants to know which way they are going to go. At this rate I feel like they owe us big-time just because of the stress this has caused over the past few months. The first couple of times it acted up my wife was driving by herself pregnant, lost power steering and all power controls and almost drove off the road. Now we have a little one in the car and with what happened first time being so severe and seeing our lives flash before our eyes, I couldn't stress to them how important it was to do something for us. at least get us out of this Jeep. And now we are at the lemon law stage where they have to do something if we take it through arbitration.

After giving them 24 hours to come up with a resolution, I got a call from the resolutions team saying they would allow me to swap out for ANY Chrysler product, didn't matter what it was or if it was Chrysler Dodge Jeep or Ram. Since it is a lease, I have no idea what this means or how it will work. I'm also not sure how they will go about swapping into a more expensive Jeep, since we don't want to drive the same model anymore for obvious reasons. So if I go with a higher on Grand Cherokee, how on Earth will that work without costing us more money? Supposedly someone will be calling us within 3 to 5 business days to arrange the swap to whatever we want.

Does anyone else have any idea how this works, has anyone been through this, and if so can you give us some insight as to how the process works?

we are discussing what we want to get into, but not knowing the process and them not being able to answer many questions right away... We do not want to set our sight on something and then find out we can't do it. I had the lady say it twice on the phone with my wife on a recorded phone call that they would replace it with any Chrysler product. I'm wondering if because we have video footage of everything and the severity of our case, if they are taking extraordinary measures to make sure we are happy and don't sue them? Our lawyer thinks we could sue and end up sitting happy with $$ and a new vehicle, and he's a high end lawyer who fights at the supreme court levels with some of his cases/clients. We use him for our business stuff. Part of me is tempted to take him up on his offer to go after them, but we are not looking for money we were really just looking for a replacement vehicle. His problem is that we had a very unsafe vehicle that we told them twice we would not take back because it was so unsafe, and they refused to do anything for us until we almost got creamed by an 18 wheeler on the interstate... I guess he thinks we deserve more, and that we shouldn't even be paying for a vehicle at this point....what do you all think? Any advice is great, we are confused and don't know what to do or how the process works if we decide to just settle with another Chrysler product and make the same payment?

Thanks in advance for any advice...
Hi 19cherokee,

We're so sorry about the experience you've had with your vehicle! If you need any assistance regarding your case, or if you have any questions, please send us a PM with your VIN or case number so we can look into it.

Jennifer
Jeep Social Care Specialist
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post #9 of 13 Old 01-08-2019, 01:31 PM Thread Starter
19cherokee
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Thank you for responding and offering your help. I do have an open case that has been escalated to the top citing "extreme" conditions - they have offered to replace my jeep with "ANY" Chrysler product, and I just got a call from someone who's coordinating that. They will be calling me back to discuss my options and let me know what the deal is and what is required. If I have any trouble I will reach out to you.

Take care!

Quote:
Originally Posted by JeepCares View Post
Hi 19cherokee,

We're so sorry about the experience you've had with your vehicle! If you need any assistance regarding your case, or if you have any questions, please send us a PM with your VIN or case number so we can look into it.

Jennifer
Jeep Social Care Specialist
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post #10 of 13 Old 01-08-2019, 01:32 PM
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Daughter and son in law got rid of their 2016 Cherokee because it kept wanting to stall and was getting dangerous being in traffic with it like that. They replaced it with a Silverado pickup. And they have been having oil leak issues with even factory filters on their Hemi Challenger.
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1st one- 1989 Cherokee Laredo. 12 great years
2nd one- 2001 Cherokee Limited. Got it before they were gone.
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post #11 of 13 Old 01-08-2019, 01:46 PM
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why are you asking for advice here?
what is your attorney adding to these negotiations?

When I see the price of OEM I think aftermarket.
When I see the quality of aftermarket I think OEM.
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post #12 of 13 Old 01-08-2019, 01:56 PM Thread Starter
19cherokee
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why are you asking for advice here?
what is your attorney adding to these negotiations?
Great question! My attorney is adding nothing except advising me what to say and telling me to reach out if they don't fix things for us on their end. He pretty much guaranteed me they would after the latest incident but felt they should do more than just replace it with another identical car since my wife is petrified of the Cherokee's now (who wouldn't be in that situation?). The reason I came here was to see if anyone had anything similar happen to them and what the process looked like...and also to see if others would suggest taking the offer from FCA or going beyond that and having our lawyer take action. Honestly we have wayyyyy too much going on to want to end up in court over a vehicle, I'd rather just take whatever they'll replace it with at this point and be thankful we didn't have to go through arbitration to get it. I'm hoping they will give us something comparable but not the same model (maybe a GC or something similar) - so my wife can feel safe driving the baby around. Not sure she'll ever feel 100% safe in a Jeep product again but at least getting something different will help.

I am logging off, but will update the group with the final resolution in case there are others who are in an unfortunate situation like this and have questions about the process, etc.

Thanks everyone for your responses and input. Take care and Happy New Year!

Last edited by 19cherokee; 01-08-2019 at 01:58 PM. Reason: misspelling
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post #13 of 13 Old 01-08-2019, 04:57 PM
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Originally Posted by 19cherokee View Post

At this rate I feel like they owe us big-time just because of the stress this has caused over the past few months.
This is the single remark that I latched onto in your original post. They do not owe you big-time.. You countered with how hard of a worker you are and you would never expect anything for nothing. But yet you have a big time supreme court fighting laywer blah blah blah...

How the heck did you get a video of this? Just curious.

I have had one of my own vehicles go into a limp mode more than once. Due to my profession I have driven many others that have done what you say trying to verify or diagnose a complaint. Sure. It can be terrifying. I am not sure why it matters any more or less that your wife was pregnant or you had a very young child in the car. Would it matter less if it was my 90 year old grandma on her way to her last chemo appointment? I think you are trying to sensationalize it to a degree and the only real reason you are posting here as previously eluded to is to try to find any nook or cranny that you can to bend somebody over the barrel... I may be wrong but really don't understand how your lawyer could be so good but yet you come here to find out what you can get and expect..... inconsistent.

My best advice is two fold, let it play out. Nobody on the forum is going to give you some magical answer to what they got from a lemon law case because there is simply no profit in it..... EVER. People would try to make a career of it and a live off of it if it was possible. It just does not happen. They have put you in another car. You are not driving your unsafe vehicle.

Second. Why didn't you hire an attorney that specializes in lemon law instead of somebody that fights the supreme court? I think in that case you would understand what to expect. You would not need a forum to find out.

Why do you have or threaten with a lawyer if you do not want to go to court? Let the process play out.

I am seriously glad that everybody is ok. That no harm was done.

I feel your story has inconsistencies, you put it out on a forum and a legitimate Jeep employee responded. Social media may have just helped you..... or maybe not.... Bottom line is that Jeep corp found you here on this forum... let it play out and then look for other resolutions. Something smells fishy to me.
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If you cannot fix it with a hammer then it has to be an electrical problem.
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