Having problems with Jeep Dealers and their Customer service - JeepForum.com
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post #1 of 4 Old 12-14-2018, 04:51 PM Thread Starter
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1997 ZJ 
Join Date: Jan 2010
Location: Bowling Green KY
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Having problems with Jeep Dealers and their Customer service

I've been a Jeep owner for a while. My wife and I bought a new Cherokee in 2016 and have been having difficulty with every dealer I've been to for servicing since then. Without going into detail, I finally called their customer service last Monday. They were supposed to do some research and call me back and I have yet to hear from them. I called back on Wednesday, and was assured a call back but it never came.

I called back in today to some very frustrating responses. 2 different representatives advised me they couldn't transfer me to a supervisor, when I tried to escalate the call. A third opened a ticket to have a supervisor call me back but that hasn't happened yet.

Does anybody have a good way to contact a Jeep Customer Service Supervisor?

'03 TJ Rubicon (sold)
'16 KL Latitude
'97 Grand Cherokee Laredo, Stock (for now)
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post #2 of 4 Old 12-15-2018, 10:26 PM
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post #3 of 4 Old 12-22-2018, 10:23 AM
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Typically they send email surveys to fill out after a service. Stealerships absolutely hate bad reviews.

'05 LJR, 6sp, RC long arm w/MC 6" coils, 5.13 D44's w/chromo shafts, MetalCloak fenders/sliders/body armor, 37x12.50 MTR's, Warn 9.5, RockHard swing out w/full spare. <><
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post #4 of 4 Old 12-22-2018, 01:12 PM
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what is the issue that you need answered? HOPEFULLY someone here can get you the info you want.

When I see the price of OEM I think aftermarket.
When I see the quality of aftermarket I think OEM.
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