Good Vendor Experience! HK Offroad - JeepForum.com
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  • 1 Post By Wyo
  • 1 Post By nvrdone1
 
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post #1 of 5 Old 05-12-2021, 08:28 PM Thread Starter
nwoods
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Good Vendor Experience! HK Offroad

Just wanted to post a quick shout out. I recently purchased a set of Rock Sliders from Bash at HK Offroad. The experience started with me emailing a question, and him texting back quite promptly. That led to my placement of the order. That was two weeks ago. I was told by Bash that he would start the next batch sometime in May. Today I got a progress email! The email informed me that my sliders are now in production! The email included a comment that I can expect future updates at the following stages of the order's fulfillment:

Further updates will follow as we progress through the upcoming steps which include;
"Production Complete"
"Sanding and Prep Complete"
"Packaged and Ready for Shipping Carrier"
and final step "Order Shipped".


How cool is that? Kudo's to HK Offroad. This is how you run a business in 2021!

Also, the email included the sad news that Bash is recovering from an injury to his hand. Here is the message:
"We are currently behind on slider orders (HEAVY ITEM) due to my hand injury which put me out of work and into the hospital for tendon surgery. With my left hand in a cast for the next three months, progress is slower at the shop, but rest assured, production continues and we are on it! "

Thoughts and prayers to Bash for a complete and speedy recovery! We need all the good vendors we can get!

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2006 Jeep WK on 33s
HAM: KI6FPO
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post #2 of 5 Old 05-12-2021, 08:39 PM
Wyo
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Nice of you to do a shout out.
We just don't say Please and Thank you enough anymore!
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post #3 of 5 Old 05-13-2021, 07:10 AM
nvrdone1
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good to hear that some one still understands what great customer service. kudos to you for posting and Bash for providing exceptional service.
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post #4 of 5 Old 05-13-2021, 07:37 AM
MA_Racing27
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He has some good looking stuff. I have a few projects to finish on my Jeep and I plan to place an order with him!
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post #5 of 5 Old 05-17-2021, 05:58 AM
ballpark7302
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Location: Kalamazoo
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I purchased the front shackle tabs from him. He is great at communication. The text thing is really nice. Ended up being about 4 weeks but he made slight adjustments to his design to fit the CRD. He also took feedback on the install to improve his designs. My buddy also ordered from him. He purchased shackle tabs and covers for his JL. He was very happy as well.
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