Same day shipping,....Not always -
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post #1 of 2 Old 11-27-2015, 11:21 AM Thread Starter
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1999 TJ Wrangler 
Join Date: Jun 2005
Location: midwest
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Exclamation Same day shipping,....Not always, as advertised

I placed order online at 10 AM Fri . paid for with a debit card. So I know it was paid for RIGHT THEN....The order went out on Monday.

VERY Simple order. One item. In Stock. but yet over the weekend order status said "order waiting MRG approval"

I called and asked about this, and was told EVERY order get checked by a mgr.and that sometimes the mgrs get a little behind on busy days.

If you can't trust your shipping dept to pick the correct part off the shelf and place 2 labels on it, maybe you need to look at better employees for that task?

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post #2 of 2 Old 06-25-2017, 11:08 PM
Web Wheeler
1999 XJ Cherokee 
Join Date: Mar 2013
Posts: 6,044
I just had the same problem. I ordered Thursday and specified next day mail.

Qtec didn't try to bill and ship until Friday. My card was declined on Friday (because VISA says they've had a lot of fraud regarding Quadratec orders. I don't know what VISA is talking about there.).

On Friday I called VISA and explained my order was legit. VISA said to call Qtec and tell them to run the card again.

Next (on Friday) I called Qtec and asked them to run the card and ship it ASAP. I was told they would rebill Monday and ship on Monday. Now why couldn't they rebill it right then on Friday?

So now I'm hoping it will bill and ship Monday and have it Tuesday, but somehow I doubt that will happen. I'll be lucky if I get the part on Wednesday.

To top it all off, the saleman was a jerk with a bad attitude both times I called. I'm starting to ask myself why I'm doing business with Quadratec.

Warning: I often edit my posts a few times to get them complete or correct errors.
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