Customer service and parts availability. - JeepForum.com
 
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post #1 of 1 Old 07-08-2014, 08:56 AM Thread Starter
remmons
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2015 KL Cherokee 
 
Join Date: Mar 2010
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Kj Customer service and parts availability.

My profession was in retail sales. I just got out of it earlier this year due to the rants of the few customers who were understandably upset about them not getting their merchandise in a timely manner. I just left the Home Improvement field due to one too many customers yelling at me for a freight/shipping issue. I use to be in Auto Parts before that. I know and understand the frustrations of the consumer, as that I too am one. There have been many times where I could only tell the customer what my supplier had told me. Unfortunately, this did not go over well with my customer as that I am the one that he/she saw and not the supplier.

Anyway, getting on track, I have dealt with Quadratec for many years now, and I will continue to shop with them for many years to come. I have had great service, and most of my stuff have come in a very reasonable amount of time. Yes, there have been a time or two that shipping was delayed, or that a part wasn't exactly what I had wanted, but Quadratec was willing and able to make it right for me. Now that I have a Liberty, my availability of stuff is very limited, but I won't give up on them. If they were to carry more parts and accessories for the Liberty KJ (and KK), they would be ahead of everyone else.


Robert.
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