3-pc Bimini Combo...So close, but... - JeepForum.com
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post #1 of 2 Old 08-18-2016, 01:23 PM Thread Starter
Kruzin
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2009 JK Wrangler 
 
Join Date: Aug 2007
Location: Lakewood
Posts: 6,084
Jk 3-pc Bimini Combo...So close, but...

I ordered the "11022 9052 08 QUAD SUMMER COMBO 07-14 JK 2DR HARDTOP KIT " a few days ago. I was told it would be here tomorrow or the next day. I was delighted when fedex pulled up this morning and started unloading boxes.


My thrill was quickly squashed when I saw which windshield channel I received. Your web site is very unclear about what is included in the kit, and your live chat expert also did not make it clear. Everything on your site refers to using a Bestop windshield channel and tailgate bar.


However, I received a much less desirable Smittybilt w/s channel, and it sucks. Whoever designed this thing needs to seek a different career path. Those huge knobs sticking out the top of the channel make the top fit poorly, and look terrible poking into the fabric of the top. I was sure I was doing something wrong, until I found a youtube video from Smittybilt showing how to install it. This thoughtless design is undoubtedly going to cause crazy premature wear on the top itself. A Bestop channel would not do this (or make the top look this bad).


I'm surprised and disappointed that you would sell this inferior product packaged with your otherwise quality kit (which did include the Bestop t/g bar). I've always been happy with your products, but this Smittybilt channel is unacceptable to me.


I respectfully ask you to exchange this channel for the Bestop one, but it's on the vehicle now. If you can't help, I will be ordering the Bestop w/s channel to replace this one from another supplier.

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'09 JK Rubicon
'01 XJ Sport
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post #2 of 2 Old 08-25-2016, 12:32 PM Thread Starter
Kruzin
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2009 JK Wrangler 
 
Join Date: Aug 2007
Location: Lakewood
Posts: 6,084
As always, Quadratec does it right!
My concern was addressed quickly and totally resolved with zero hassle.
The Bestop w/s channel arrived this morn, and I couldn't be happier now with the product or the service.
Thanks Rick!
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'09 JK Rubicon
'01 XJ Sport
'10 Fusion
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