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-   -   Premium Membership not activating (https://www.jeepforum.com/forum/f373/premium-membership-not-activating-4375715/)

ThomasYJ 10-28-2019 08:01 AM

Premium Membership not activating
 
I purchased a year's membership roughly around the beginning of the month, 02 OCT '19 IIRC. I've noticed that it hasn't taken effect yet. Name hasn't changed color w/ corresponding "forum supporter", advanced thread tools not accessible etc.

I've spoken with chris87xj about the issue

Who else has had similar problems?

PhilipB 10-30-2019 07:33 AM

Hello,

If you are having any issues with membership display please give us the following information via PM and we’ll get it sorted:
1. Email from PayPal Account
2. Date of Purchase
3. The amount that you paid for
4. Type of membership
5. Transaction #

We apologize for any delay in your status and hope to help you resolve it soon.

Gerrit

chris87xj 10-30-2019 07:10 PM

Quote:

Originally Posted by ThomasYJ (Post 40778647)
I purchased a year's membership roughly around the beginning of the month, 02 OCT '19 IIRC. I've noticed that it hasn't taken effect yet. Name hasn't changed color w/ corresponding "forum supporter", advanced thread tools not accessible etc.

I've spoken with chris87xj about the issue

Who else has had similar problems?

My apologies for the inconvenience you're experiencing Thomas. There appears to be a disconnect between the new forum here and older user accounts, that's hurting our most loyal supporters. Hopefully the geek squad will get this sorted out soon. In the meantime I've restored your premium membership benefits status so you can continue to enjoy the forum while we work through this.

jeepguy03 11-01-2019 06:14 AM

I am experiencing this issue as well, just purchased a premium membership a few days ago.

chris87xj 11-01-2019 09:45 AM

Hey Josh, how've you been and whatever happened to your sleek XJ? It'd put a smile on my face to daily drive that one.
I fixed your account status so you won't have to delete all your PMs to get it straightened out. Welcome back

jeepguy03 11-01-2019 12:02 PM

Quote:

Originally Posted by chris87xj (Post 40782111)
Hey Josh, how've you been and whatever happened to your sleek XJ? It'd put a smile on my face to daily drive that one.
I fixed your account status so you won't have to delete all your PMs to get it straightened out. Welcome back

Thanks Chris! I actually deleted all my PMs anyway haha. Sadly I sold the XJ about 6 months ago. The rust was starting to get to it and was more than I could fix. Mainly the doors, rockers, and around the windshield/roof. I kept it clean the best I could, but the salt here was just too much. In the last year or so I picked up a daily (2009 BMW 328i) and recently bought a 1998 TJ Sahara from out west with a clean frame. The plan is eventually to move west or south and have more wheeling opportunities and find another XJ. Glad to be back! I have been lurking over the years, just not posting as much.

offroading.net 11-06-2019 06:08 AM

Have the same issue, paid by paypal "3 Nov 2019 15:00:25 PST" and it hasn't activated, thought I PM'd an admin mailbox too but it isn't in my sent items :-/

chris87xj 11-07-2019 02:32 PM

Quote:

Originally Posted by offroading.net (Post 40785987)
Have the same issue, paid by paypal "3 Nov 2019 15:00:25 PST" and it hasn't activated, thought I PM'd an admin mailbox too but it isn't in my sent items :-/

Looks like you're squared away now, sorry about the confusion.

offroading.net 11-08-2019 01:13 AM

Quote:

Originally Posted by chris87xj (Post 40787081)
Looks like you're squared away now, sorry about the confusion.


Thanks for sorting :)

dln1962 11-10-2019 03:00 PM

Another one
 
Bought a subscription on 11/04/19, got the confirmation from PayPal, still showing regular membership. I thought maybe somebody was busy through the week and might catch this stuff up on the weekend.:frown2:

Chrisnvegas 11-12-2019 11:53 AM

Count me in.

Transaction ID# 69P17200SE5014444

Seller info
AutoForums.com, Inc.
416-341-8950
[email protected]
Purchase details
Jeepforum.com: Premium Membership Upgrade Subscription$29.95
Item #e7863e350eca3cdc5a4e2c06394112d6

I can't send a PM, I'm over my limit by 450!

PhilipB 11-14-2019 10:04 AM

Quote:

Originally Posted by Chrisnvegas (Post 40790943)
Count me in.

Transaction ID# 69P17200SE5014444

Seller info
AutoForums.com, Inc.
416-341-8950
[email protected]
Purchase details
Jeepforum.com: Premium Membership Upgrade Subscription$29.95
Item #e7863e350eca3cdc5a4e2c06394112d6

I can't send a PM, I'm over my limit by 450!

Hello Chrisnvegas,

I sent an email to finance for confirmation, once confirmed I will correct your account.

My apologies for the delay.

@dln1962

Please PM me your transaction ID and PayPal email so I may look into the issue.

Thank you so much :)

~ Glenda

dln1962 11-15-2019 07:41 AM

Quote:

Originally Posted by PhilipB (Post 40793239)
Hello Chrisnvegas,

I sent an email to finance for confirmation, once confirmed I will correct your account.

My apologies for the delay.

@dln1962

Please PM me your transaction ID and PayPal email so I may look into the issue.

Thank you so much :)

~ Glenda

I did PM it to you Monday...I just FWD'd it to you. Hopefully one or the other will get through.

dln1962 11-17-2019 12:49 PM

PhilipB...
 
Did you receive either of my PM's? Both appear in my "sent items" folder.

PhilipB 11-18-2019 09:41 AM

Quote:

Originally Posted by Chrisnvegas (Post 40790943)
Count me in.

Transaction ID# 69P17200SE5014444

Seller info
AutoForums.com, Inc.
416-341-8950
[email protected]
Purchase details
Jeepforum.com: Premium Membership Upgrade Subscription$29.95
Item #e7863e350eca3cdc5a4e2c06394112d6

I can't send a PM, I'm over my limit by 450!

You are all set and your account has been updated.

@dln1962 I am still following up with your request, thank you so much for your patience

~Glenda


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