Wheel Rash Opinions - JeepForum.com
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post #1 of 12 Old 08-17-2019, 09:42 AM Thread Starter
me_rikey
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Wheel Rash Opinions

Hey all,

I purchased a 2016 High Altitude that is Summit White on Black. It was supposed to get delivered today; however, the representative at Carvana called and told me that at some point when the vehicle was loaded or taken off the stringer from AZ to MO three of the rims got rashed. The rep called me and apologized, and we discussed options at this point: They have a shop out of St. Peters that they contract with for wheel repair, and would have these rims fixed, or they'll deliver the Jeep and I can pick a shop, and they will pay direct. I can return the car and find another, which I don't really want to do. Out of these I am inclined to let them fix the wheels at their preferred shop.

My concern is that when I have had wheel repair done before it didn't last before the issue underneath showed itself.. The rims I had repaired where fixed for some deep rash, and painted. Well, paint started flaking off. I told him my concerns with wheel repair, and now I'm waiting for him to call back and tell me about this shop, ETA on completion, cost, and how they guarantee their work. I'm also concerned about paint matching - there is a fourth rim that wasn't damaged. I told him that of course my preference is to have new rims from Jeep installed, but I find that to be highly unlikely!

What do you think is the best course of action based on these pictures?

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post #2 of 12 Old 08-17-2019, 10:08 AM
JeepGC001
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I've had aluminum wheel curb rash repaired before and it looked like new again, no issues. Shops may vary in their quality. If you have Carvana do it, ask for a written warranty for as long as you plan to have the Jeep. Hopefully this will help force them to use a better shop, and even if something happens, you have piece of mind.
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post #3 of 12 Old 08-17-2019, 10:56 AM Thread Starter
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Quote:
Originally Posted by JeepGC001 View Post
I've had aluminum wheel curb rash repaired before and it looked like new again, no issues. Shops may vary in their quality. If you have Carvana do it, ask for a written warranty for as long as you plan to have the Jeep. Hopefully this will help force them to use a better shop, and even if something happens, you have piece of mind.
Hey - thanks for the reply. I just got off the phone with them again. I am consistently pleased at how good their customer service is, and how well prepared they are.

They are going to only use Dent Wizard (https://www.dentwizard.com/exterior-...el-repair.aspx) in St. Louis, and offer a 100% guarantee and limited lifetime warranty. The lady I just spoke to said they'd get an estimate and we can compare cost of repair to new rim replacement through Jeep, although I expect the cost to be significantly higher with replacing the rims.

I need to do some research on the cost for the rims, and also if they'r painted or powder coated. I'll search to find who sells Jeep/ Mopar at lowest cost.


Thanks

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post #4 of 12 Old 08-17-2019, 11:14 AM
ColdCase
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My experience with WK2 wheels is they will need to be completely refurbish/reconditioned, you can't patch and re-paint. They will need to polish down the surface of the entire wheel and repaint. If the scratches are too deep, thats not going to work. I found new wheels cost just a few dollars more from discount dealers (not Jeep list prices). I'm sure Caravan has connections with part suppliers for more discounts making reconditioning less value.

The tire shop scratched two of mine last year (much less severe than yours) and, after checking around, they did not hesitate to replace them with new wheels. I would expect the same service from Carvana.

Some people think I'm stupid and I totally disagree. But my biggest fear is that me thinking I'm smart proves them right.....
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post #5 of 12 Old 08-17-2019, 05:08 PM Thread Starter
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Quote:
Originally Posted by ColdCase View Post
My experience with WK2 wheels is they will need to be completely refurbish/reconditioned, you can't patch and re-paint. They will need to polish down the surface of the entire wheel and repaint. If the scratches are too deep, thats not going to work. I found new wheels cost just a few dollars more from discount dealers (not Jeep list prices). I'm sure Caravan has connections with part suppliers for more discounts making reconditioning less value.

The tire shop scratched two of mine last year (much less severe than yours) and, after checking around, they did not hesitate to replace them with new wheels. I would expect the same service from Carvana.
Hey ColdCase, my concern is that they won't splurge for Jeep rim replacements. I have been hopeful that the cost to repair will be as much as replacements, which I've seen priced at $372 per rim from Jeep World. It's frustrating, because if I could get them to swing three, they probably won't do four, and I want four since I doubt the one that's 3 years old will match new ones. Carvana found Dent Wizard through the shop that does their inspections. I would think that they have a source to order OEM replacements at a better cost.

What I struggle with is if they don't replace, and will either only repair or tell me tough luck, and to move on to find the next Jeep, which I've been steadily doing for that past few months.

Thanks for the feedback!

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post #6 of 12 Old 08-17-2019, 07:47 PM
andyo5
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I would want new rims or unblemished used ones. If the answer was no, then I'd bail and start over.
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post #7 of 12 Old 08-18-2019, 06:47 AM
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I really don’t understand how such damage can result on perfectly good wheels by some boneheaded person! If I was Carvana I’d fire that person so fast there would be a giant sucking sound as he/she left the building! Just incomprehensible imo!

I have black wheels on my 2019 JGC Altitude and I found a chip near one of the lugs, no doubt by someone being overzealous with air air gun! Black shows everything so being able to patch damage by a wheel repair shop is doubtful. But most shops can do good work!

I don’t know what to tell you, except that if you really like the Jeep this wheel issue is minor in the scheme of things as long as it’s a solid vehicle! If you are on the fence, I’d run away regardless of how nice customer service is! You are the one who may end up settling for less than desirable circumstances.

New wheels would likely be my requirement to seal the deal!
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post #8 of 12 Old 08-18-2019, 08:42 AM Thread Starter
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Quote:
Originally Posted by andyo5 View Post
I would want new rims or unblemished used ones. If the answer was no, then I'd bail and start over.
I hear you - this is my preference, although it's going to be hard to bail.

Quote:
Originally Posted by 96OrvisEd View Post
I really donít understand how such damage can result on perfectly good wheels by some boneheaded person! If I was Carvana Iíd fire that person so fast there would be a giant sucking sound as he/she left the building! Just incomprehensible imo!

I have black wheels on my 2019 JGC Altitude and I found a chip near one of the lugs, no doubt by someone being overzealous with air air gun! Black shows everything so being able to patch damage by a wheel repair shop is doubtful. But most shops can do good work!

I donít know what to tell you, except that if you really like the Jeep this wheel issue is minor in the scheme of things as long as itís a solid vehicle! If you are on the fence, Iíd run away regardless of how nice customer service is! You are the one who may end up settling for less than desirable circumstances.

New wheels would likely be my requirement to seal the deal!
I hear you! I just don't know how likely they will be to purchase new rims if they cost $370 per, and repair can be had for $200 per rim (estimated). I watched plenty of youtube videos of rim repair, and it does seem like this can definitely be done! It is all about how the shop does it though. The videos I watched the companies were taking rims completely down to bare metal, fixing damage, then powder coating and clear coating.

The Jeep is a 2016, 41,000 miles, and optioned with everything. In great shape other than the wheels and I'm paying $33,400 net. I also sold my car the other day - so yes I put the cart before the horse and assumed that I would be driving my new Jeep already!

The concerns I have:
1. If they'll do this, opposed to telling me they won't and to take it or leave it.
2. If they do, will the fourth undamaged rim be faded at all? Should I splurge to buy a fourth rim if so?
3. When Carvana gets V8 GC HAs with low miles they go quickly, and I'd like to stick with them due to shipping. It's too difficult for me to travel to pick something up, and standard shipping is so expensive.

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post #9 of 12 Old 08-18-2019, 12:18 PM
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Just saying that Jeep wheels are just a bit different than the norm, like the ones you see on YouTube. There are wheel brands that are much easier to repair (match paint) than the Jeep, and are much more expensive wheels to replace, so it makes much more sense to refurb. 20 inch OEM wheels are less than $220 at discount. New factory wheels will match up well, but refurbished will have a slightly different tone. So you usually have to refurb all four wheels to match. Its a Jeep wheel thing.

No use worrying much about it until they get back to you with your options.

Some people think I'm stupid and I totally disagree. But my biggest fear is that me thinking I'm smart proves them right.....
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post #10 of 12 Old 08-18-2019, 03:27 PM Thread Starter
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Quote:
Originally Posted by ColdCase View Post
Just saying that Jeep wheels are just a bit different than the norm, like the ones you see on YouTube. There are wheel brands that are much easier to repair (match paint) than the Jeep, and are much more expensive wheels to replace, so it makes much more sense to refurb. 20 inch OEM wheels are less than $220 at discount. New factory wheels will match up well, but refurbished will have a slightly different tone. So you usually have to refurb all four wheels to match. Its a Jeep wheel thing.

No use worrying much about it until they get back to you with your options.
I hear you - not really worrying, more so just planning. Out of curiosity, do you have a source/ website you can steer me to so I can let Carvana know about the the High Altitude rims (part no.: 1JD14DX8AE) for that price point? Would be very helpful!


Thanks

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post #11 of 12 Old 08-19-2019, 06:20 AM
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Like you stated Iíve experienced both. I had a wheel shop fix my overland 20 inch rims after the tire shop put some scrape marks on them. Looks great and held up fine. My wifeís car had a wheel repair that cracked and flaked off. Tough call. Hope you get it fixed properly .


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post #12 of 12 Old 08-19-2019, 05:13 PM Thread Starter
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Originally Posted by Jlow28 View Post
Like you stated Iíve experienced both. I had a wheel shop fix my overland 20 inch rims after the tire shop put some scrape marks on them. Looks great and held up fine. My wifeís car had a wheel repair that cracked and flaked off. Tough call. Hope you get it fixed properly .


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I hear you. I talked to Carvana today, and they decided to take the Jeep straight to Ed Napleton CDJR. They checked all four rims, and all are round with no bends. All damage is cosmetic, and they contract with Alloy Wheel Repair Specialists. I spoke with the Service Writer that worked with my point of contact at Carvana, and he advised the the's used this company personally, and they contract all wheel repair with this company, and have yet to have any issues. He said they remove the paint, and repaint the entire rim since it's black, which was good to hear. He also advised that if the undamaged rim is no longer matching, that they'll do the fourth one. If that's the case I'll work that out with Carvana as far as if they'll cover it or not.

Looking forward to getting this thing delivered. Should be end of the week, then off to get an inspection for the max care warranty, and figure out who I'll purchase from - probably Tom!
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