Rear window just exploded OUT with defroster on. - JeepForum.com
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post #1 of 55 Old 09-22-2016, 05:43 PM Thread Starter
scooper77535
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Rear window just exploded OUT with defroster on.

How many others have had the rear window explode outward, with or without the defroster on?

My wife left the house this morning, got about 5 minutes up the road, and thought someone shot her rear window out.

I arrived, and found no evidence of a projectile (neither did the officer on the scene) and it appears that the glass blew OUTWARD.

Of course, Mopar extended bumper to bumper is trying to not cover it saying it was a rock, but there was no rock, just the defroster on. Besides a rock would not make it shatter outward. We might have the service manager talking with the general manager to get it covered under warranty, but we will see...

Anyone else seen this before?

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post #2 of 55 Old 09-22-2016, 07:28 PM Thread Starter
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Update on Warranty job...


Dodge dealer refuses to fix it. Says the issue is the glass, and I say the glass was fine until she turned on the defroster.



I got tired of arguing. They called me at 4:30 and said I needed to either give them my insurance information or pick up the car by 5:00, so I had no time to figure out my options.
So, I called Mopar Extended Warranty, and after telling the story 3 times, they said "YES, this is NOT a rare occurrence, and YES, it should be covered under the warranty." I was told to get the dealer to call Mopar directly, and they would tell them how to proceed.



I called the dealer back, explained this to him, and guess what...his tone went back to "yes. sir we will do whatever we can to help you".



So for future reference, take it to the dealer but call your warranty provider first. Even if the dealer says he will take care of it.



My wife said that she offered to give the dealer the card with the warranty information on it, and he told her he did not need it, because it would all be in his computer. Then he refused to work with us without insurance information first.



I guess if they get our insurance info, they charge more for the work and parts??? But make no profit off of a warranty job?
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post #3 of 55 Old 09-22-2016, 07:57 PM
LostChord
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Wow...have never seen that before! Thanks for the warranty tip and for sharing your experience.


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post #4 of 55 Old 09-22-2016, 08:42 PM
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They make money on warranty work. Dunno how it would compare to insurance covered work. Depends on the insurance company I guess.

I'm thinking the dealer service desk was either lazy and didn't want to bring it to FCA's attention, or thought it was a rock and, based on past experience, FCA would just dismiss it.

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post #5 of 55 Old 09-23-2016, 10:15 AM
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Quote:
Originally Posted by scooper77535 View Post
Update on Warranty job...


Dodge dealer refuses to fix it. Says the issue is the glass, and I say the glass was fine until she turned on the defroster.



I got tired of arguing. They called me at 4:30 and said I needed to either give them my insurance information or pick up the car by 5:00, so I had no time to figure out my options.
So, I called Mopar Extended Warranty, and after telling the story 3 times, they said "YES, this is NOT a rare occurrence, and YES, it should be covered under the warranty." I was told to get the dealer to call Mopar directly, and they would tell them how to proceed.



I called the dealer back, explained this to him, and guess what...his tone went back to "yes. sir we will do whatever we can to help you".



So for future reference, take it to the dealer but call your warranty provider first. Even if the dealer says he will take care of it.



My wife said that she offered to give the dealer the card with the warranty information on it, and he told her he did not need it, because it would all be in his computer. Then he refused to work with us without insurance information first.



I guess if they get our insurance info, they charge more for the work and parts??? But make no profit off of a warranty job?
I'm sorry to hear about this experience. If you need any additional assistance during the repair process, please PM your VIN.

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post #6 of 55 Old 09-23-2016, 11:21 AM
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Originally Posted by ColdCase View Post
They make money on warranty work. Dunno how it would compare to insurance covered work. Depends on the insurance company I guess.

I'm thinking the dealer service desk was either lazy and didn't want to bring it to FCA's attention, or thought it was a rock and, based on past experience, FCA would just dismiss it.
In my last dealer experience, they had claimed that what I wanted fixed wasn't covered under maxcare, even though when I went to their service manager he looked it up on his computer and they were very clearly all covered.

After talking to several other people, the only conclusion we could reach, was that since the dealer gets the same regardless if its me or mopar paying, that they were seeking to have mopar pay, and then just pocket what I would pay. An act that takes the term, "stealership" to a whole new level, this level incorporating actual fraud.
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post #7 of 55 Old 09-23-2016, 01:00 PM
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I've read several times where the sun roof exploded outward as well. Hum????


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post #8 of 55 Old 09-23-2016, 01:57 PM Thread Starter
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Quote:
Originally Posted by Monarchco View Post
In my last dealer experience, they had claimed that what I wanted fixed wasn't covered under maxcare, even though when I went to their service manager he looked it up on his computer and they were very clearly all covered.

After talking to several other people, the only conclusion we could reach, was that since the dealer gets the same regardless if its me or mopar paying, that they were seeking to have mopar pay, and then just pocket what I would pay. An act that takes the term, "stealership" to a whole new level, this level incorporating actual fraud.
WOW! Just plain WOW!

i guess anything to make a buck...
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post #9 of 55 Old 09-23-2016, 02:00 PM Thread Starter
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Originally Posted by Mud Machine View Post
I've read several times where the sun roof exploded outward as well. Hum????
Yes, after googling my incident, I found that the sunroof is also prone to exploding out.

Sure seems dangerous to have glass exploding on various parts of the car while driving. I am surprised it hasn't generated some sort of recall or something.

But no, the dealer just says "nope, never heard of it. Must have been a rock."

I was pleasantly surprised when the warranty provider confirmed that YES these explosions DO happen from temperature differences, and no impact is needed.
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post #10 of 55 Old 09-23-2016, 02:49 PM
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Quote:
Originally Posted by ColdCase View Post
They make money on warranty work. Dunno how it would compare to insurance covered work. Depends on the insurance company I guess.

I'm thinking the dealer service desk was either lazy and didn't want to bring it to FCA's attention, or thought it was a rock and, based on past experience, FCA would just dismiss it.
They can make more on insurance work - they have more control over where they order parts - for example, they could pull another window off a used junker and bill the insurance for a brand new replacement. It depends on how sketchy your dealer is. In insurance there's a lot of room to fudge stuff.
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post #11 of 55 Old 09-23-2016, 03:59 PM Thread Starter
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OK!!! Warranty IS covering the repair!

Dealer called back VERY apologetic, and told me parts won't arrive until Monday, but car should be ready Monday afternoon!
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post #12 of 55 Old 09-23-2016, 07:17 PM
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Great info, thanks.

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post #13 of 55 Old 09-23-2016, 07:38 PM
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Quote:
Originally Posted by scooper77535 View Post

Yes, after googling my incident, I found that the sunroof is also prone to exploding out.

Sure seems dangerous to have glass exploding on various parts of the car while driving. I am surprised it hasn't generated some sort of recall or something.

But no, the dealer just says "nope, never heard of it. Must have been a rock."

I was pleasantly surprised when the warranty provider confirmed that YES these explosions DO happen from temperature differences, and no impact is needed.
It has to do with extreme temperature changes.. Tempered glass doesn't like that so it explodes lol. Can happen to any sunroof. I keep my sunroof visor open a tad so the air isn't trapped in between the visor and sun room....imagine if a panoramic top were to explode :0
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post #14 of 55 Old 09-23-2016, 07:40 PM
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Quote:
Originally Posted by scooper77535 View Post
OK!!! Warranty IS covering the repair!

Dealer called back VERY apologetic, and told me parts won't arrive until Monday, but car should be ready Monday afternoon!
Since the dealer doesn't seem all that smart, call them to make sure they park it inside so if it rains it stays dry!

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post #15 of 55 Old 09-23-2016, 09:28 PM
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Originally Posted by Jeep1Brian View Post

Since the dealer doesn't seem all that smart, call them to make sure they park it inside so if it rains it stays dry!
If they didn't po could sue
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