Need help getting the full printed version of the owners manual for 2018 WK2 - JeepForum.com
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post #1 of 30 Old 01-23-2019, 05:51 PM Thread Starter
96GrandJeepers
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Need help getting the full printed version of the owners manual for 2018 WK2

Hello everyone,

I have not been able to obtain the full printed version of the 2018 Grand Cherokee Limited Owners Manual and hope someone here my have a better way to do this.

I have made 5 attempts calling Jeep Customer Service at (877) 426-5337.


The 1st time was on 10/11/2018 ~ They said they would send one by mail ~ never received this manual.

The 2nd time was on 11/2/2018 ~ They said they would send one by mail and gave me a case number. Never received this manual.

The 3rd time was on 11/26/2018 ~ They again said they would send one by mail ~ they did ~ but it was the wrong model, the SRT, not the Limited and it came with a Diesel Warranty book.

The 4th time was on 12/3/2018 ~ Told them I received the wrong manual and warranty book. They said that they would send the correct manual by mail. They also gave me another case number. Never received this manual

The 5th time was on 1/8/2019 ~ They again said they would send one by mail.

As of today, 1/23/2019, I have not yet received this manual.

Hopefully someone here might be able to help me out with this.


I will say that I did not have any issue at all with getting a full printed version of a 2018 Cherokee (KL) Owners Manual earlier this year when I purchased the Cherokee (KL) in March 2018.


2018 Grand Cherokee Limited
2018 Cherokee Latitude Plus
1996 Grand Cherokee Limited ~ Sold 12/2018
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post #2 of 30 Old 01-23-2019, 06:51 PM
19GCTrailhawk
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You can order them from www techauthority com
I'd give you the exact web address but this stupid site won't allow me to. I need one for a 2019 WK2

Grand Cherokee owner since 1994
2007 Grand Cherokee Laredo 4.7
2019 Grand Cherokee Trailhawk 5.7
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post #3 of 30 Old 01-23-2019, 07:18 PM Thread Starter
96GrandJeepers
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I think that they are available to the owner of a new Jeep at no charge, at least the one for my 2018 Cherokee was.

I would like to know if anyone else has another way to order an owners manual directly from Jeep.

2018 Grand Cherokee Limited
2018 Cherokee Latitude Plus
1996 Grand Cherokee Limited ~ Sold 12/2018
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post #4 of 30 Old 01-23-2019, 08:03 PM
ColdCase
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You used to be able to get one if you set up an owners account at jeep.com. Once logged in there was a link. Dunno any other way except calling like you did, via techauthority.com, or the dealer that you purchased the Jeep from. There seems to be several changes over the past year or so, however.

You can download a PDF version, of course, but thats not what you want.

Current: 2011 Grand Cherokee Overland V8, 2009 Liberty Rocky Mt V6
Previous: 2000 Grand Cherokee Laredo I6, 1979 CJ7 I6 Quadratrac
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post #5 of 30 Old 01-23-2019, 09:33 PM
jacko15
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Don't know if this still works.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and maintenance
procedures as well as specifications, capabilities
and safety tips.
Call toll free at:
• 1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)

Mine: 2014 Jeep Grand Cherokee Overland V/6
ORA II
Hers: 2017 Jeep Compass Latitude 4x4
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post #6 of 30 Old 01-23-2019, 09:35 PM Thread Starter
96GrandJeepers
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Thank you both for your input. I will stay on this going through Jeep Customer Service in a few days, maybe it will show up in my mailbox by then. I do think it is a bit odd compared to how simple the Cherokee manual was to obtain just a few months prior.

I have set up a Jeep.com account and did not find a link to order online and kind of thought that someone on this forum may have a path to the ordering link on the website.

I did download the pdf on to my laptop and that is great to have if needed while traveling. As a life long printer I do appreciate the ink on paper books and I keep all of my purchasing paper work, including window stickers, etc. If I ever sell a car all of the original paperwork goes with it.

2018 Grand Cherokee Limited
2018 Cherokee Latitude Plus
1996 Grand Cherokee Limited ~ Sold 12/2018
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post #7 of 30 Old 01-24-2019, 03:28 AM
6t9chgr
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Silly question....why didnt you get a manual? Are you sure its not in the "manual spot" in the glovebox?

Give it a second look....gotta bend down to see it...up top in its own little compartment....

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post #8 of 30 Old 01-24-2019, 06:19 AM
Comanche_88
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I went through the same thing. My Jeep didn't have the manuals either or the window sticker (which I previously stated to the salesman I wanted). It took me three calls to Jeep customer service before I got a set of manuals mailed to me. I also kept woofing at the sales manager and sales person who sold me my Jeep. They eventually provided me with all of the the manuals and window sticker.

I did find this contact number for Mopar on the web site: 888-528-4364. Maybe it's worth a try?

If you haven't already I would contact the dealer and explain to them the manuals were missing and they need to provide them. If necessary climb the ladder and speak to the sales manager or general manager. It's possible they have someone within their organization who is dropping the ball when it comes time to prep these new vehicles (that is the situation I encountered).

I know all of this is time consuming and a pain in the neck, but I would keep contacting Jeep and the dealer. The squeaky wheel gets the grease.

Good luck.
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post #9 of 30 Old 01-24-2019, 06:44 AM
kabjeep
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Quote:
Originally Posted by 6t9chgr View Post
Silly question....why didnt you get a manual? Are you sure its not in the "manual spot" in the glovebox?

Give it a second look....gotta bend down to see it...up top in its own little compartment....

what comes in the dashboard is not the full manual, the full manual is 630 pages.
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post #10 of 30 Old 01-24-2019, 07:57 AM
DarkSport11
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Quote:
Originally Posted by 6t9chgr View Post
Silly question....why didnt you get a manual? Are you sure its not in the "manual spot" in the glovebox?

Give it a second look....gotta bend down to see it...up top in its own little compartment....

Mine was sitting in the glove box bin on the door and I thought to myself "man that's a lot of room taken up by the manual, there's almost no room left for anything else". I didn't even notice the storage slot for it above, thanks for the tip!

2011 KK Sport 4X4/Dark Charcoal Pearlcoat
2017 WK2 Grand Cherokee Limited/Granite Crystal Metallic
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post #11 of 30 Old 01-24-2019, 08:41 AM
WK2BOYEE
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I recently bought my wife a new 2018 Limited and went to look through the manual with her, guess what, no manual?!

I called up the dealership and was told they no longer include a manual with the new vehicle (WTF)?

Requested one from them and they obtained one for us free of charge.

They said the reasoning behind this was people can just pull the PDF off of the internet?!

Personally, I think it's so a lot of us old gear heads don't mess with the Jeep and take it into the "stealership" for service, but I'm a paranoid old Marine, lol.

Just ask the dealership and they should give you one.

Good luck.
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post #12 of 30 Old 01-24-2019, 08:41 AM
jacko15
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The manual won't fit in the glove box shelf. I keep mine in a zip lock bag in the spare tire compartment.

Mine: 2014 Jeep Grand Cherokee Overland V/6
ORA II
Hers: 2017 Jeep Compass Latitude 4x4
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post #13 of 30 Old 01-24-2019, 11:28 AM Thread Starter
96GrandJeepers
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Thanks to all of you for the replies.

I did get the "Essential Information Guide" in the glove box.

What I am having a bit of difficulty getting is the actual "Owner's Manual" for the Grand Cherokee Limited version, not the SRT version that I received on the 3rd attempt.

I will contact Jeep Customer Care again in the next few days and will update this post.

Thanks again for all the input!
Attached Thumbnails
IMG_2592c.jpg  

2018 Grand Cherokee Limited
2018 Cherokee Latitude Plus
1996 Grand Cherokee Limited ~ Sold 12/2018
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post #14 of 30 Old 01-24-2019, 01:54 PM
6t9chgr
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Ahh ok I see. My '17 has a 376 page manual along with separate ones for tires, warranty, radio etc. Fits nicely on the shelf....
Ya made me go out and look!! LOL



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post #15 of 30 Old 01-24-2019, 04:41 PM Thread Starter
96GrandJeepers
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Quote:
Originally Posted by 6t9chgr View Post
Ahh ok I see. My '17 has a 376 page manual along with separate ones for tires, warranty, radio etc. Fits nicely on the shelf....
Ya made me go out and look!! LOL

If you are interested, you may find that there is an additional Owner's Manual that is or was available for your 2017 Jeep.

The top photo shows the User Guide and the Quick Reference Guide that were in the glove box of my 2018 Cherokee (KL) at delivery.

The bottom photo shows the additional Owner's Manual and Warranty Book that I acquired from Jeep Customer Care after the purchase of the 2018 Cherokee.
Attached Thumbnails
IMG_2599a.jpg   IMG_2597a.jpg  

2018 Grand Cherokee Limited
2018 Cherokee Latitude Plus
1996 Grand Cherokee Limited ~ Sold 12/2018
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