Maximum Care Warranty - Struts - Page 2 -
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post #16 of 19 Old 10-15-2019, 01:36 PM
Rich Z
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2019 WK 
Join Date: Oct 2019
Location: Crawfordville, FL
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My leaning, if it were me, would be to pay to get the repairs done, then file a small claims court lawsuit against the dealership. They are a legal representative of the manufacturer, so it will be a local matter. Even if the matter of jurisdiction would be raised, long arm statutes would still be on your side because of the number of local sales done through the dealership.

All you would have to lose is a little bit of time and the filing fee.

At least look into it. It's not a good feeling to be crapped on.


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post #17 of 19 Old 10-20-2019, 11:49 AM
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It's sucks that you're dealing with this because it's not correct. I've had my rear airbags replaced under maxcare as well as a leaking shock (they replaced both as a pair of course). Unless they're trying to claim that you did something to damage the shock like exceed the payload capacity or something else, then failure itself should be covered. The only thing I've ever seen them balk at was replacing the front Quadra-lift struts. Even then, if they failed they would but it's very hard to tell if they let go because they typically won't leak the same way a more conventional strut will.

The only thing I have run into that they would not cover so far after 7 years and 170,000 miles was my side view mirror. The side warning stopped working, they diagnosed it as a bad mirror but said it was considered "trim" and not covered. They wanted 950 to replace it! I found a used 2017 mirror on eBay and installed it myself for $130. Just insane.

Not to thread drift but... thread drift... Does anyone know how FCA determines at what point the repair is more than the value of the vehicle and they tap out? As my jeep gets older I've been wondering this because once the maxcare is finished so is my ownership of this one.
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post #18 of 19 Old 10-20-2019, 12:29 PM
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Originally Posted by Hotbacon View Post
I have the lifetime maximum care warranty on my 2013 JGC (~150k miles), and I was told my front strut was leaking during an oil change. I asked if it would be covered by my warranty and the dealer said yes. I got a call yesterday saying that the claim was denied because it falls under the normal wear and tear clause. I took a look at my policy and struts are specifically called out in the "What is covered" section, and is not in the "Normal wear and tear" section. I attempted to call the Mopar line to get a clarification, and the employee just re-iterated what was in case file and said struts are only covered if it's a manufacturer defect and not normal wear and tear. If this is the case, why are struts not in the same section as brakes and wipers? I can understand it if struts were in maintenance schedule, but I've never seen them come up.
I guess the one thing I've never been able to figure out about this thread is what was the mileage on the strut? Was it 60k miles? More? Less?
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2017 JK
2016 MK- Murchison springs, ~1" BL, skinny 30s
2011 KK- H&R lift springs, OldManEmu shocks/struts, skinny 31s
2009 Sorento- H&R springs, ToyTec strut spacers, OldManEmu shocks/struts, 31s
2006 TJ budget LCG prerunner- see profile
2006 Trailblazer- EXT lift, Nth LJ 4.5" springs + Monroe rear coilovers, skinny 32s
1998 Durango- SuspMax & Roadmaster lifts, rear Truetrac, skinny 32s
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post #19 of 19 Old 10-21-2019, 10:24 AM Thread Starter
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Originally Posted by Pine_Cat View Post
what was the mileage on the strut?
I'm currently at 160k, and I've never replaced them. I've never noticed the symptoms of a worn strut (no rebound, bouncing, droop, pull to one side, etc.), so never felt a need to replace them.
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