Leather Dashboard - Page 10 - JeepForum.com
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post #136 of 181 Old 10-14-2019, 08:50 AM
ytqm
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Mine is in now for new dash. 2014 (purchased 4/2015 as leftover) 190000 miles. Garaged day and night. Unfortunately the one they received was damaged, so now waiting another week for second replacement. Went through Jeep Cares, and told dealer I was opening a case. This is when I feel it is good rapport to have dealer complete maintenance work. It also didnt hurt that I was spending 1400.00 for a new catalytic converter, second one on left side of engine.

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post #137 of 181 Old 10-14-2019, 02:44 PM
JeepCares
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Bought my 2012 a little more than a year ago and within the last few months the wrinkling and bubbling has started. I sent a message to Jeep. Waiting on a response
Hi Skurn,
We're sorry to hear about your dash concern. Did you send us a message on this forum? Unfortunately, we do not have any private messages from you. We apologize if you are saying you messaged Jeep on another channel. We just want to make sure!
Alex
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post #138 of 181 Old 10-22-2019, 05:29 PM
wTheOnew
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Well my 2016 High Altitude started bubbling last week. Dealer says it's the latest one they've seen it happen to, so guess I have that going for me. Did say they'll replace it at a courtesy but with a pretty non-trivial co-pay. Happy it'll get fixed, still pretty annoyed I'm out of pocket anything on an issue that Jeep's had half a decade to resolve...
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post #139 of 181 Old 10-22-2019, 07:26 PM
BarryB
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Got an estimate yesterday, and engaged Jeep Cares yesterday. We’ll see. 2011 Overland.

Barry
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post #140 of 181 Old 10-23-2019, 02:16 PM
wTheOnew
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Guess I'm on the hook for the $250 co-pay to replace the dash on my 2016. JeepCares got back to me with 'we are unable to provide any cost assistance regarding this'. Be nice if Jeep got its **** together on something it's obviously known about for a long time.
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post #141 of 181 Old 10-24-2019, 11:18 AM
LRR1215
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maybe im an optimist but complaining that your dash will be replaced for $250 seems like excessive complaining? Yes i understand in a perfect world we would purchase something and never have to put any money back into and it would work forever and nothing would break...but...

Just imagine how the people feel that would love to pay $250 but their local jeep stealership wont even give them that option
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post #142 of 181 Old 10-24-2019, 01:50 PM
wTheOnew
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I appreciate that I'm better off than some in this, but just because I'm in a less crappy position than others doesn't mean that it's not crappy. Jeep doesn't seem to doing anything to actually fix the issue since it's been ongoing for a decade, so why would I assume that this isn't going to happen again in a couple years? I'll certainly be out of pocket the whole cost then. I don't think it's totally wacky to expect non-wear components on a near-luxury SUV to last longer than a few years. My '08 Wrangler has a few cosmetic issues with the vinyl cracking, but it's over a decade old, that's fine. The Grand cost three times as much and is substantially newer, I expect better, everyone should expect better.
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post #143 of 181 Old 10-30-2019, 12:17 PM
Pap2020
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My preowned purchased 2014 Jeep Grand Cherokee Summit leather dash started bubbling about 4 months ago. Got a price from a local Jeep dealer for $3,000. Thought it was a lost cause until I saw your forum and the positive response from Jeep. Please help.
I m in New Orleans, LA. 505-470-0916.

Thank you,
-Steve
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post #144 of 181 Old 10-30-2019, 02:42 PM
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Quote:
Originally Posted by Pap2020 View Post
My preowned purchased 2014 Jeep Grand Cherokee Summit leather dash started bubbling about 4 months ago. Got a price from a local Jeep dealer for $3,000. Thought it was a lost cause until I saw your forum and the positive response from Jeep. Please help.
I m in New Orleans, LA. 505-470-0916.

Thank you,
-Steve
Hi Steve! Send us a private message with your VIN so we can look into this for you.

Kaitlin
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post #145 of 181 Old 10-30-2019, 10:06 PM
Smooremin
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Hi Steve! Send us a private message with your VIN so we can look into this for you.

Kaitlin
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PMd

2014 WK2 5.7 Overland 275/65-18 Duratracs
2019 Audi A6
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post #146 of 181 Old 11-04-2019, 12:26 PM
BarryB
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Quote:
Originally Posted by BarryB View Post
Got an estimate yesterday, and engaged Jeep Cares yesterday. We’ll see. 2011 Overland.

Barry
Spoke with Jeep Cares POC today. They are going to engage the Service Manager at the local dealer where I rec'd the estimate, and call me back.

Stand by to Standby.

Barry
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post #147 of 181 Old 11-06-2019, 07:02 PM
abruner2
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Hi, I have a 2011 GC overland I bought earlier this year! It currently has 129,500 miles on it. Dash is peeling back so far it is is blocking the defrost and the vent won’t even sit in place, quite a driving distraction. Contacted Jeep Cares through the forum as advised by everybody here. They got me in contact with a case rep. I went and got a quote from the dealer for $3400. They were pretty quick in response but were unable to do anything for me. They said being the mileage and year of the vehicle it is out of warranty and there was nothing they can do to help besides buying an aftermarket and installing myself.

Just thought I would give my experience with the peeling dash. I would think by now they would have this flaw figured out. It was worth a shot to see if Jeep would do anything about it but I was denied.
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post #148 of 181 Old 11-07-2019, 02:08 PM
jtpeters
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My $.02
ABSOLUTELY....!!

This is definitely a defect in workmanship proven by the extreme number of cases.
JEEP CARES....Help this customer out !

2004 Jeep Overland WJ 4.7 H.O. (Bought new in Oct 2003)
2014 Jeep Overland WK2 5.7 Hemi (Bought used in 2016 w/7k miles)
1970 Ford Mustang Boss 302 (in Family since 1974)
2013 Ford Mustang Boss 302
2011 BMW 328i
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post #149 of 181 Old 11-07-2019, 02:55 PM
yodablown
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My experience with my 13 overland and its dash made me sell the car. The dealer and Jeep wanted nothing to do with it. It only had 79K miles and when the air suspension started having issues out of warranty i was done with it. I wish i knew about this forum then, Maybe i could of had it dealt with. Its a shame. I currently have 3 jeeps, 2 17 GC Limited and a XJ. I'll never buy an overland or anything with the fancy dash or air ride again. I still love my jeeps.
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post #150 of 181 Old 11-07-2019, 03:28 PM
Smooremin
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Quote:
Originally Posted by Smooremin View Post
PMd
X2 with estimate this time!

Truly hopeful @JeepCares will take care of this known defect for me!!!

2014 WK2 5.7 Overland 275/65-18 Duratracs
2019 Audi A6
2018 Audi R8
1988 VW 16v Scirocco
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