If you you the remote start, it should stay on. Mine does at least...otherwise...mine will also time-out...
Welp.. 4th visit and I was promised a software update that could fix it. Sat at the dealership for three hours on Friday and they said my software was up to date and they were sorry. Service manager told me that Jeep recently bought back a vehicle that was coming to his dealership for this exact issue. Called a lawyer on Friday afternoon and they have accepted my case. Tired of chasing this for a fix.
Originally Posted by MailManSJ View Post
Have you tried a different dealer? I have a 18 Sterling that had the same problem. I took it to the dealer a few weeks ago and they did a software update and its finally fixed.
I can confirm that, at least in my '18 GC, having the heated steering wheel stay on is related to the air temp. I've tried it with both remote start and normal and it doesn't seem to make a difference. However, the last few days the temp has been in the single digits and the heat stays on for my entire 35 minute drive to and from work. In the past, it would shut off before I got there if the temp was in the 30s.
Reading all these posts and from my own experience with the heated wheel I believe I understand how it works. Much like a modern building HVAC system, there is a temperature and time reset that makes the wheel hotter and keeps it on longer as the ambient or cabin temperature decreases. So there are other possibilities besides software that could be your problem. If the system thinks it's much warmer for space or OSA temp because that sensor(s) is off by several degrees, the software could be fine. Maybe suggest that to the dealer and see if there are any hardware diagnostics they could do?
Active Safety - Luxury group - Blind spot detection
The past few times that I turned on the heated steering wheel, it stayed on for the entire trip (30 to 45 minutes). IDK why it is now working normally, but it is. It quickly heats up to a too-warm temperature, then settles back to a more pleasent heat level. I am happy with the way it is working now.
Rented a 300 this past week and the heated steering wheel kept hot, almost too hot for me, for the 15 minutes I let it run. Now that works, unlike the "fix" from the TSB I had done. Looked like the same wheel based on the layout.
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