Headrest Deployed - JeepForum.com
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post #1 of 86 Old 03-13-2018, 07:51 AM Thread Starter
mbj1013
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Headrest Deployed

While sitting at a complete stop on the interstate, my passenger head rest deployed. There was no collision or contact with another vehicle. I have taken it to the dealer and it appears the clips are broken and can not be repaired. A new head rest is suggested at an expense of $650. I have read in the forums that this is a continuing problem with my vehicle and I would like to see if something can be done to help from Jeep. Of course my Jeep is out of warranty when this happened. I appreciate any assistance you can provide

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post #2 of 86 Old 03-13-2018, 01:44 PM
2008OverlandCRD
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If itís considered part of the safety restraint system (airbags, etc.) it might have a longer warranty period than the normal 3 year / 36,000 mile one.

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post #3 of 86 Old 03-15-2018, 08:21 AM
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Originally Posted by mbj1013 View Post
While sitting at a complete stop on the interstate, my passenger head rest deployed. There was no collision or contact with another vehicle. I have taken it to the dealer and it appears the clips are broken and can not be repaired. A new head rest is suggested at an expense of $650. I have read in the forums that this is a continuing problem with my vehicle and I would like to see if something can be done to help from Jeep. Of course my Jeep is out of warranty when this happened. I appreciate any assistance you can provide
Hello mbj1013,

We understand your desire to reach a solution for this. Please send us a direct message with your VIN as we'd be glad to get this over to a Case Specialist for further review.

Jasmine
Jeep Social Care Specialist
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post #4 of 86 Old 03-16-2018, 08:22 PM Thread Starter
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Can you send me a link for the direct message contact?
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post #5 of 86 Old 07-10-2018, 12:37 PM
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Unhappy Headrest Deployed while parked

I have a 2014 Grand Cherokee Limited with 45k miles. I had the same issue. I got in my car the other morning and the headrest was popped out, I had no idea what could have happened until I googled headrest problems with Jeeps and learned others had the same thing happen. (It's really scary to think this could have happened while I was driving. Jeep needs to recall these before someone gets seriously hurt. )

I took it to the dealership to have it looked at. They told me that if they couldn't reset it the cost would be about $900 to fix it!!! I have been in contact with Jeep Customer Care, who I hope is going to be able to help with it. Back to the dealership.
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post #6 of 86 Old 07-11-2018, 05:53 AM
bpsmicro
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As discussed in other forums, this is an as-yet-unadmitted product defect. There's a plastic retaining bracket that's fatiguing and letting go. The bracket is molded in so can't be repaired, leaving the only option being to replace the entire headrest. Hence the cost.


Consensus is to report this safety-related defect to NHTSB (or whatever your own national vehicle safety oversight body), regardless of whether you get the repair for free. Since this is a clear safety-related defect, once the complaints reach critical mass we'd expect a recall. The question is whether FCA will do the right thing and voluntarily submit the recall notice, or wait until forced.
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post #7 of 86 Old 11-25-2018, 08:26 AM
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Same thing just happened to me

2014 Jeep Grand Cherokee 60,000 miles. Went out to my car one day and the passenger side headrest had deployed. No accident, no nothing. I'm glad I didn't have anyone in the seat when this happened. Can I have the link to report to Chrysler/Jeep also? This is clearly a defect and Chrysler needs to fix it.
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post #8 of 86 Old 11-25-2018, 09:52 AM
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You might start here. If they cannot help you I'm sure they will give you a # to call.

Contact MOPAR Vehicle Protection
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post #9 of 86 Old 11-25-2018, 10:15 AM
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Originally Posted by lnm1117 View Post
2014 Jeep Grand Cherokee 60,000 miles. Went out to my car one day and the passenger side headrest had deployed. No accident, no nothing. I'm glad I didn't have anyone in the seat when this happened. Can I have the link to report to Chrysler/Jeep also? This is clearly a defect and Chrysler needs to fix it.
You can PM member jeepcares or use one of the contacts in the link roadjeff mentions. There may also be contacts info in your owners manual. These all feed the same customer service organization.

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post #10 of 86 Old 11-26-2018, 09:49 AM
lnm1117
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Thank you. I did message member jeepcares and hoping to get a response. Obviously this needs to be recalled and is defective. The "report a problem" link on the NHTSA won't work for me but I'll keep trying.
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post #11 of 86 Old 11-27-2018, 02:19 PM
lnm1117
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Thank you all so much for your help. And thank you jeepcares. I got a call from Chrysler today and they are going to pay to have it replaced. I'm very happy with this news. I would encourage anyone who has had this issue to contact jeepcares or Chrysler directly and report it to the NHTSB also. This needs to be a recall item. The clips that hold it together are obviously defective and I hope they do something before someone gets seriously injured.
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post #12 of 86 Old 11-27-2018, 07:54 PM
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How exactly does a headrest "deploy"? Is there an airbag in it?
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post #13 of 86 Old 11-27-2018, 08:12 PM
ColdCase
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Its spring loaded, a solenoid releases the latch.

I was born with nuttin' and I still have most of it
Current: 2011 Grand Cherokee Overland V8, 2009 Liberty Rocky Mt V6
Previous: 2000 Grand Cherokee Laredo I6, 1979 CJ7 I6 Quadratrac
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post #14 of 86 Old 11-28-2018, 01:33 PM
jimbofish1
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Let me re-phrase that. What does a headrest do when it deploys? Does an airbag inflate?
I never realized that headrests were anything but passive to prevent whiplash in rear-end collisions.
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post #15 of 86 Old 11-28-2018, 02:00 PM
ColdCase
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The "safety" computer decides what restraints to deploy, whether it be certain or all airbags, seat belt tensioner(s), headrest(s), door lock(s). So if the software thinks both airbags and head restraints are needed it will deploy both.

What folks are talking about here is the plastic latch that holds the headrest in place breaks and allows it to deploy spontaneously.

I was born with nuttin' and I still have most of it
Current: 2011 Grand Cherokee Overland V8, 2009 Liberty Rocky Mt V6
Previous: 2000 Grand Cherokee Laredo I6, 1979 CJ7 I6 Quadratrac
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