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Calling all 2007 WK diesel CRD owners!

234K views 338 replies 111 participants last post by  Benzrokee 
#1 ·
The 3.0L CRD engines in our cars have been recalled in the entire Mercedes 2007 diesel lineup as well as the 2007 Dodge/Freightliner Sprinters for dangerous stalling problems. If you have a 2007 WK and it has *ever* stalled, please go to http://www-odi.nhtsa.dot.gov/ to file a complaint. These Jeeps with the diesel engine should be recalled as well, but so far it looks like I am the only one who has filed complaints with the NHTSA, even though at least a few of you have mentioned stalling issues. 4 trips to the dealer for me have yielded "No Problem Found" and Chrysler has turned a deaf ear. Again, in my opinion, you are putting yourself and your families at risk by driving this diesel engine with the faulty crankshaft sensor. Please, let's get something done about it!

References:

NHTSA Campaign ID number : 07V594000

Make / Models : Model/Build Years:
DODGE / SPRINTER 2500 2007

DODGE / SPRINTER 3500 2007

FREIGHTLINER / SPRINTER 2500 2007

FREIGHTLINER / SPRINTER 3500 2007

Manufacturer : SPRINTER ENGINEERING & COMPLIANCE SUPPOR Mfr's Report Date : DEC 19, 2007
NHTSA CAMPAIGN ID Number : 07V594000 N/A
NHTSA Action Number: N/A

Component: ENGINE AND ENGINE COOLING:ENGINE: DIESEL
Potential Number Of Units Affected : 6101
Summary:
ON CERTAIN UTILITY VANS, THE CRANKSHAFT SENSOR IN CERTAIN DIESEL ENGINES COULD FAIL DUE TO SEPARATION OF BOND WIRES FROM THE LEAD FRAME IN THE SENSOR. THIS RESULTS IN AN INTERRUPTION IN THE ELECTRICAL CONNECTION IN THE CHIP HOUSING OF THE SENSOR.
Consequence:
WHEN THIS HAPPENS, THE VEHICLES MAY LOSE POWER RATHER THAN ENTER A LIMP-HOME MODE. IN ADDITION, THE VEHICLE CANNOT BE RESTARTED AFTER FAILURE OF THE ELECTRICAL CONNECTION IN THE SENSOR, INCREASING THE RISK OF A CRASH.
Remedy:
DEALERS WILL REPLACE THE CRANKSHAFT SENSORS. THE RECALL BEGAN ON MARCH 3, 2008. OWNERS MAY CONTACT SPRINTER AT 1-800-992-1997.
Notes:
CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION¿S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

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Make / Models : Model/Build Years:
MERCEDES BENZ / E211 2007
MERCEDES BENZ / GLX164 2007
MERCEDES BENZ / M164 2007
MERCEDES BENZ / R251 2007

Manufacturer : MERCEDES-BENZ USA, LLC.

NHTSA CAMPAIGN ID Number : 08V006000 Mfr's Report Date : DEC 19, 2007

Component: ENGINE AND ENGINE COOLING:ENGINE: DIESEL

Potential Number Of Units Affected : 9004

Summary:
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH DIESEL ENGINES, THE CRANKSHAFT SENSOR COULD FAIL DUE TO SEPARATION OF BOND WIRES FROM THE LEAD FRAME IN THE SENSOR. THIS RESULTS IN AN INTERRUPTION IN THE ELECTRICAL CONNECTION IN THE CHIP HOUSING OF THE SENSOR.

Consequence:
WHEN THIS HAPPENS, THE VEHICLE MAY LOSE POWER RATHER THAN ENTER A LIMP-HOME MODE. IN ADDITION, THE VEHICLE CANNOT BE RESTARTED AFTER FAILURE OF THE ELECTRICAL CONNECTION IN THE SENSOR, INCREASING THE RISK OF A CRASH.

Remedy:
DEALERS WILL REPLACE THE CRANKSHAFT SENSOR. THE RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Notes:
CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION¿S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.
 
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#2 · (Edited)
Does anybody know what kind of sales numbers MB and Dodge has with the CRD engine? The recall lists 9004 MB vehicles and 6101 Dodge vehicles; is that all of them or just select numbers? Obviously at least some of the WK CRDs are having this same issue...just wondering if they think they know which engine serial numbers are affected.
 
#5 · (Edited)
I have been trying to find that out for some time. I think the numbers are relatively small, and that is why these havent been recalled yet. I have had stalling issues with mine and am frustrated because I can't seem to get any help anywhere, so I am turning to this board (and once again NHTSA)
 
#3 ·
In terms of US car #s 9004 is a speck. Even though there are a lot of Sprinters out there. This recall will not even make the local news. I would imagine that the recall would involve Jeep and if you wave this recall in front of a service manager they should listen.

I get my diesel next week...hopefully this has been changed on the line.
 
#4 ·
GrandDiesel... What's the production date on your Jeep? The only problem I've had thus far is the )z( [ETC] dash light. My Jeep goes into "limp-home" on the accelerator, but hasn't stalled, yet. Are there any warning signs leading up to this? I haven't had and rough idle or hard starts as of yet either.
 
#10 ·
Today I called the Sprinter 1-800 number--explained the recall as above and the "Gal" had not heard of the recall, she then checked my VIN---no recall other than the brakes that was done when I bought it. She said I would get a letter if mine has a recall----!!!So, you mentioned that we should do something---what is our next step??? I am a bit behind that 8 ball as I have not experienced the problem of stalling
 
#11 ·
Hi
The Chrysler safety recall number is H02 with a recall part number of CBA1H020 (looked it up) so can't check for the same part number as in our TSB 05175763AB but suspect it is and the affected vehicles WK built before june 12 2007 XH before march 28 2007 see TSB http://www.wkjeeps.com/tsb/tsb_wk_0900407.pdf if it was mine I would get it changed recall or not. The ones I have had with this fault there is no warning the engine just stops but may restart when cooled down.
Regards,
Merlin
 
#85 ·
Bingo!! This is exactly what happened to us on our trip to Florida while pulling a trailer. December 2008, we had just left our daughter's house in Vegas. We were pulling out of town and it stalled in heavy traffic. I was stunned because we had just bought the Jeep a few days earlier and it only had 11,000 on it. After cooling for 10 minutes while sitting in heavy traffic, it started and drove about .5 miles and stalled again. We repeated this process all the way to the dealer (about 3 miles fortunately). They fixed it under warranty, but we had to camp in their parking lot for a day.
 
#13 ·
My 2007 CRD Grand Cherokee with 2000 miles on it died in traffic today with me and my 11 month old son in the car. Fortunately we were pulling up to a stoplight and weren't driving very fast. Of course it wouldn't restart, and we blocked rush hour traffic until we could get pushed off the road. Very scary. Had it towed to my local Jeep dealer and they called within an hour to say it was the crankshaft sensor, and there is a Service Bulletin out about it. My confidence in the safety of the vehicle is severely shaken, but I hope this will fix it.

I filed a complaint this evening with the NHTSA hoping to get the word out to other CRD drivers.
 
#14 ·
My 2007 CRD Grand Cherokee with 2000 miles on it died in traffic today with me and my 11 month old son in the car. Fortunately we were pulling up to a stoplight and weren't driving very fast. Of course it wouldn't restart, and we blocked rush hour traffic until we could get pushed off the road. Very scary. Had it towed to my local Jeep dealer and they called within an hour to say it was the crankshaft sensor, and there is a Service Bulletin out about it. My confidence in the safety of the vehicle is severely shaken, but I hope this will fix it.

I filed a complaint this evening with the NHTSA hoping to get the word out to other CRD drivers.
I am glad to hear you are OK and nothing bad happened. And thank you for filing a complaint! :2thumbsup: Nothing will be done about this unless multiple people file.
 
#16 ·
This happened to me

Hi all,

In a previous thread I outlined how my CRD stalled on a highway going 80 mph. Total engine failure, not possible to restart, I coasted to the side and stopped. Engine light on and could not restart. Thread is here:

http://www.jeepforum.com/forum/showthread.php?t=521501

Crankshaft sensor had apparently failed, and was changed subsequently at the dealer, now running fine. I then found out on the 19th of Jan that Mercedes recalled the CRDs from its own line due to crankshaft sensors (see later post in above thread). Merlin immediately hit the nail on the head and predicted that this was the issue. Hope they installed a good new sensor so that this will not happen again. Love the CRD, it drives great and from what I read it is a fantastic engine, but this could have been avoided if Mercedes had communicated properly with Jeep owners of their engine.

I would get your sensor changed asap.

Best,
JeepAVM
 
#23 ·
I spoke to a dealer here in Spring, TX yesterday. The service advisor informed me that they are aware of the Sprinter recall, however, do not expect the Jeep to be recalled for a long time, if ever, because they are "always the last to know". They told me they have no way of researching the problem. There probably are not enough of us on the road for anyone to care. I have about 14,000 miles on my CRD with no problems as yet but don't want it dying on the highway either. I have been taking it to Mercedes when it needs service due to the Jeep dealers want nothing to do with these cars and I wouldn't trust them working on the engine anyway. It has not cost me any more than it would have cost me to take it to the Jeep dealer. I'm probably going to take it back to Mercedes as I have been and get the sensor changed on my own tab - I would rather pay someone to do it right. They are more than willing to perform the repair. Start calling the Chrysler Complaint Line and file a complaint with the NHTSA.
 
#24 ·
I also talked to my dealer in St. Louis and they told me about the same thing, that they couldn't do a thing until it was recalled. They suggested I call the Chrysler hotline and file a complaint based upon the experience on this forum. I am going to do that this week. I have two lengthy roadtrips planned this summer with my wife and newborn and a breakdown in the middle of Kansas wouldn't be too fun. I'll keep you guys posted.
 
#25 ·
Unfortunately, Chrysler will likely not do anything about this, at least from my personal experience with them. The only way we can make anything happen is if enough of us file complaints with the NHTSA and then they force Chrysler to do a recall.
 
#26 ·
Our Jeep has not died, but the build date is April, 2007 so I have just filed a complaint with the NHTSA. This vehicle is my wife's daily driver and she frequently is transporting our children. I wanted to get it on record that Chysler's unwillingness to at least recall the vehicles to have the sensor checked, is not acceptable to me.

Jeff
 
#28 ·
While my Jeep was in to have My window problem has a recall fixed I asked about this sensor, they said if it was a recall it would be against my VIN---I copied all the above info and showed it to the Denver CO dealer Medved---they said can't do as it is not an offical recall---I went to parts---it is a $40.00 sensor and I got wholesale for $27.00----Now at least I have it, ---should I install it but I do not have the SCANSTAR tool and warranty????? Any ideas--Oh there are 2 crankshaft sensors, the other one is $270.00 --not the one quoted above.
 
#34 ·
It's fine that all of you are planning on replacing this item and/or carrying a spare, but please think of all the families (with and without kids) who drive these vehicles every day in high speed traffic that don't read this message board. They will never know about this until it's perhaps too late. The only way to reach them is through a recall. Please, let's all file a complaint with the NHTSA, *even if it's just to mention the other recalls by number and request them to investigate the Jeeps as well"

http://www-odi.nhtsa.dot.gov/
 
#36 · (Edited)
Okay, I see your point. According to TSB, this is easy to check and easy to replace and not too costly. It makes sense to let all potential vehicle owners aware and I guess the recall notices are more effective at alerting owners than the TSB's.

As for those who say the dealer wont do anything, why not just quote them the TSB? I thought anyone that is already aware of a TSB can just go to a dealer and have them check the vehicle for the relevant TSB. I cant believe that a recall notice is needed for them to check the crank shaft sensor. But I guess I will find out tomorrow when I have the dealer deal with some other warranty items.
 
#38 ·
Okay, I see your point. According to TSB, this is easy to check and easy to replace and not too costly. It makes sense to let all potential vehicle owners aware and I guess the recall notices are more effective at alerting owners than the TSB's.

As for those who say the dealer wont do anything, why not just quote them the TSB? I thought anyone that is already aware of a TSB can just go to a dealer and have them check the vehicle for the relevant TSB. I cant believe that a recall notice is needed for them to check the crank shaft sensor. But I guess I will find out tomorrow when I have the dealer deal with some other warranty items.
The TSB doesn't refer to stalling, only to "engine cranks but will not start". I am not aware of any TSBs related to stalling. That's another reason why this is so urgent. Chances are, even if your engine did stall and you took it to the dealer, they would say "no problem found".
 
#37 · (Edited)
later... I just remembered the spare engine in the garage. I pulled the crank shaft sensor to use as a spare ;)

Tools: You can access this component from above without removing the tcase skid plate but it will be by feel. Otherwise you will need to figure out how to access this sensor (under by removing skid plate, or from side by removing front wheel). The electrical connection comes right off by pressing the tab underneath plug with thumb. The bolt can be removed with a 1/4 inch socket (6 or 12 pt).


 
#39 ·
It may not say "stalling" but it sure sounds like this TSB is related since it points to the same potentially defective part. Hopefully the Jeeps get the recall soon so this can be put behind us and hopefully the problem really is just the sensor.
 
#40 ·
I believe they are related. My Jeep had the failure to start the day after I bought it brand new, however when I took it to the dealer for repair, this TSB had not yet been released. I eventually got it started, and of course "no problem found". Same on the times mine has stalled as well. And I am talking about several different dealers too, from my personal experience.
 
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