Jeep Enthusiast Forums banner

N23 Recall Issue? No 4-Low!

Tags
error recall
735K views 5K replies 513 participants last post by  MikeJeep09 
#1 ·
I had the Commander (4.7L, QTII) in for the recall less than two weeks ago, dealer performed the "reprogram final drive controller" reflash.

This morning I went to use 4wd low (first time since reflash), and immediately got the "Service 4wd System" light. It did not engage 4-low.

Light disappears once vehicle is restarted but comes back immediately if I attempt to go to 4-low, and stays on until I turn it off and restart.

Has anyone else who has had the recall performed experienced this?

If you've had it done, you may want to check.

I have an appointment to have it looked at so we wll see what happens, and I will update as I learn more.

Check your 4-low before signing off on the repair/recall.
 
#1,713 ·
The part that many of you don't seem to get is that buying a junkyard FDCM is not "throwing in the towel", it's fixing your car. Anything else is either a band aid (flash paq, fuse fix) or delusional ("my service manager said . . .").

Unfortunately for a resolution, there have not been "thousands" of complaints, there have been dozens. I have no doubt there are thousands cases of disabled 4lo, but most people haven't checked 4lo and never will--if they get stuck they'll call a tow truck.
 
#1,716 ·
So spending money on an old fdcm is not throwing in the towel? Chrysler pays nothing for their error but we pay for an fdcm and the chance of a roll away and not being able to use remote start. That is not fixing my car it is disabling my car at the risk of others. Relying on the ebrake and not using the remote start is throwing in the towel? May as well get some chocks in case the ebrake lets go. Chrysler now has forum people arguing for them that they do not have to make it right? I guess I am in the minority. Next time I have a customer that gets a roof leak I will just give them a bucket and say there you go, good as new. Sorry to disagree with you guys. Can't argue most won't use 4 lo but they did pay for it and will pay again with poor trade in value. Stirring the pot one post at a time.lol
 
#1,718 ·
FJR06 said:
This is consistent with my post a day or two ago. My service manage in Bangor, Maine told me that the first attempt was improperly done, but that this time they followed the recall instructions to the letter. 4-Lo still works after a few hundred miles. I still wonder if anyone hears clunking and feels some drive-train slippage when rapidly accelerating from low speed (I mean WOT)? I am having a heck of a time figuring this out, but it shows temporal correlation with the N23 recall work... It does not appear to be mechanical.
Could it be the bushings for the front axle need replaced from normal wear? My tires are worn, that darn N23!
 
#1,719 ·
I dunno - all the Chrysler bashing, but they fixed mine at no cost and it works and has been working for over a month now, and as FJR said - the 2nd dealer I took it to said that the recall had not been done properly the first time. There are many in this thread who report having the recall done and still have 4Low. I am very much tending to believe that the issue is at the local dealerships not doing the recall procedure properly. If it was the recall itself that is the problem - then everyone should be losing 4Low and no matter how many times it is re-done - 4 Low would still be lost, but this is not the case - many have had the recall done and still have 4Low, I had the recall re-done and have had 4Low for a month now. Before I took mine in to the 2nd dealer I told them about this thread and they contacted Chrysler before I brought it in to make certain that they did it correctly - and I have had no issues since.
 
#1,720 ·
That would be awesome, that is all I want, my vehicle to perform properly,but Chrysler has not stepped up to the plate to help and is denying there is any problem with Jeeps losing 4 lo after the recall. Which we know is not true. Another thought I have is all those people who are using old fdcm's. Who is LIABLE when the vehicle does roll away, certainly not Chrysler they fixed it so there is no rollaway(or 4 lo in some cases). The person that put the old fdcm becomes liable Chrysler washes their hands and you get the lawyers and explain the damage you caused because YOU decided it was more important to have 4 lo then worry about roll aways. The only reason I have not done the old fdcm is to give Chrysler the chance to make this right, I can not afford for my vehicle to injure someone because I was so desperate to have 4 lo.
 
#1,722 ·
"Chrysler has no legal obligation to fix every jeep with the problem" Not sure I agree with this hence the recall. If the problem is an actuator with a cracked board that would be Chryslers responsibility since that was what the recall was for. Swapping out an old fdcm knowing that it can cause rollaways is a problem but not Chryslers problem.
 
#1,724 ·
Junkyard FDCM failure?

Just wondering if anyone who has installed a junkyard FDCM has experienced loss of 4Lo yet?

Chrysler is never going to admit that their N23 recall is at fault and my local dealer wants to do another actuator replacement and then the transfer case if that doesn't work.

As B7 says I should get the junkyard FDCM to keep me going but keep putting the N23 buggered one back in and going for warranty service just to drive them crazy.
 
#1,725 ·
Chrysler is never going to admit that their N23 recall is at fault and my local dealer wants to do another actuator replacement and then the transfer case if that doesn't work.
If you are waiting on a back-ordered actuator under warranty and your last N23 re-flash was done before 3/4/14 suggest you check with your dealer. Can't say for sure but betting that Chrysler will require the recall be done under the new procedure released last week before they will OK any more actuator replacements. It would not be out of character for CF to cancel the back-order and not tell you or your dealer.

Think the first step of the new N23 procedure is something like:

Step One. Verify that owner is totally pissed off before going to Step Two.
 
#1,731 ·
Dealers need to read and perform exactly:
Recall N23
and, if necessary:
STAR Case S1321000016 Diagnostic Trouble Code C140F Transfer Case Range Position Sensor Erratic Performance After Performing Recall N23 .

All a dealer has to do to find this information is to go into TechCONNECT (under the Service tab in DealerCONNECT.)

They need to enter your VIN. If they don't know where to get the information from there, the can just put "N23" in the search field and then click on Recall N23 or STAR Case S1321000016.

**********************

If the dealer still thinks the vehicle needs an actuator and goes to order the part, the dealer will get some information to be given to the servicing technician. It basically reiterates how they should be repairing/diagnosing the vehicle. To actually order the part the dealer has to contact our STAR center, rather than ordering it via their computer.

This information to be given the technician is available in GPOP (Chrysler's Part ordering system).
They need to get the tech tip from GPOP.

If they look at the tech tip in DealerCONNECT, they will just be told where specifically to return the part (and who to send it to.)

Different dealers may have different software so they may see the above in slightly different formats.
 
#1,733 ·
Thanks Dude

I was starting to get confused with all the talk about some new reflash and starcases etc, etc. Meanwhile my fuse pull work around has quit working and Chrysler is giving me the run around back and forth to the dealer and beg like a dog for warranty coverage.

Simpler and cheaper to just pay $100. for a junkyard FDCM.
 
#1,734 ·
Jeepcares my dealer refuses to do anything to help me any more then doing the initial recall. He said if Chrysler does not pay for it then I am responsible. This was on Friday after I found out there was a starcase. The service rep at the dealer said he would call Chrysler to get an approval from them to pay for the recall to be "updated" I guess you would call it. He promised he would get back to me sometime today and I never heard from him. If this new fix for the recall puts my Jeep back to the way it was I not be able to thank you enough. I will wash the salt off of it and be a proud Jeep owner once again. My brother in law will go ahead with his purchase of the new Challenger he always dreamed of. Had this issue not been fixed he was not going to buy one. Please Jeepcares I need help convincing my dealer he needs to fix this right, Thank you
Although this has been a fight it will be worth it in the end, honestly it should not have been a fight.
 
#1,737 ·
CavallinoRed Thank you for backing up my biggest fears. I am just grateful Chrysler is stepping up to the plate as it would seem. Hopefully my dealer will cooperate. I have never been thrilled with the idea of a rollaway risk just to get my Jeep to function. Hope this latest attempt by Jeep works properly.
 
#1,738 ·
I put my junk yard FDCM back in today so we can tow car to Georgia. I also received my second check from Chrysler today. This check was for the junk yard FDCM as well as reimbursement for some more of my expenses. It pays to write the CEO and President. I e-mailed my contact that sent me my checks and told him he needs to forward my letter to the engineers that swore the latest update of the firmware would work. It only lasted a couple of weeks.
 
#1,739 ·
Got mine back today with a whole new rear end (differential) went out with 300 miles left on the warranty that came with the car when it was purchased. While it was in the shop they also did the reflash from 3/3/14 and now I have my 4 Lo back again. Asked if this reflash doesn't fix the 4 Lo issue will the additional fix cost me or will it be part of the recall and I was told it would be covered under the recall.

Now if some other dealers would treat their customers in the same manner Jeep's reputation wouldn't be in the gutter.
 
#1,748 ·
Sounds to me like all they are doing is instructing the technicians to re-install the original N23 flash taking great care to do it exactly as per instructions. The bad program will still eventually get what it thinks is a bad shift range indication from the transfer case, post the C104F code and you're f..ked.

Please, Jeep Cares. If there is not a new flash to "fix" the N23 just tell us so we can go out and get junkyard FDCMs. Don't keep screwing us around like this. Thank god I am semi retired but I do have better things to do with my time then keep driving back and forth to the dealer.
 
#1,752 ·
#1,754 ·
I got mine done yesterday and I still have 4-Lo.. Guess I'm waiting out the 2 weeks
 
#1,756 ·
I just returned from my dealer after having the new flash. Did not work. I think two codes would not clear C104F and I think 1406 but not sure. Transfer case parts being reordered. They also think it is a waste of time and money. I am just going through the motions so in the end Chrysler will pay me back for the used FDCM that I have.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top