I wanted to share a story about our Jeep dealership, Darcars in Silver Spring, MD as a warning to those of you thinking about purchasing a Jeep there.
My son needed a more reliable vehicle for college, so he used his college money to buy a 2011 Jeep Patriot Latitude 4x4. He thoroughly enjoys the vehicle, which is what made what happened even harder.
Part of the purchase deal included 3 free oil changes from the dealership. When he was home on a break, he got one of those oil changes. About 3,000 miles later, when he had only 10,800 miles on the Jeep, the engine seized up. The dealership over 4 hours away at his college said "ENGINE LOST OIL FROM LOOSE OIL FILTER RESULTING IN LOWER END ENGINE DAMAGE". According to that dealership, the last to do an oil change did not tighten the filter properly.
I contacted Darcars, but because it went so far after the oil change, they say they are not responsible. A friend who oversaw thousands of Jeeps for the USPS said that distance does not matter - when it is not put on properly, the oil filter can come loose at any time.
Darcars jilted us out of another ~$4,000 because they would not back their service work.
Know before you visit the dealership.