Mopar has brought this BACK-ORDER crap on themselves. first, the manufacturer does away with "Daily" orders and "Weekly Stock" orders and replaces them with "Daily Stock" orders. what's the difference you ask?
before the first of the year, if a customer was in need of a part that wasn't in stock, the dealership could order it on a 'Daily" order. if the closest parts depot didn't have the part, the order would be referred to the next closest stocking depot. this means that at the worst, someone may have to wait for a few additional days to get a part. system works....and i believe that if it's not broken, don't fix it.
well, Mopar couldn't leave well alone. they now have "Daily Stock" orders which combines the dealers order to replenish their stock along with any customers special needs. with these orders, they are sent to the closest parts depot and if they are out, too bad. the order doesn't get referred to the next closest depot. this is where many dealers 'drop the ball'. instead of upgrading the the order to "Special Handling" or even "VOR" (vehicle off road), the dealer just waits for their depot to get the parts in stock and fill the order. this could take weeks and in some cases, MONTHS.
so, bottom line is this; if you have an part on order and your dealer is telling you that it's on "Back Order", ask them if they have UPGRADED your order. at our dealership, we do this BEFORE we even order the part. we see where it's stocked and if the part is not in our Chicago Depot, we upgrade it to SPH when we place the order. generally, within 2-3 days, our customer has their part.
while there are always instances when a new model is introduced, that parts availability may be poor, this is generally not the case and outside of a strike or vendor supply problem, Mopar has your part for you....somewhere.
Good Luck and Happy Parts Hunting.....