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Unread 11-30-2010, 08:16 AM   #1
rataczak
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Shattered Moonroof

I was driving to KC when all of a sudden I heard what sounded like a gun going off and in the rearview mirror I see part of my moonroof falling to the highway. I opened the shade to discover that the whole moonroof had shattered and a giant hole left in the center. The roof was not even open at the time.
Has anyone else had this problem with their Compass and is this covered under warranty.
Thanks for any help.

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Unread 11-30-2010, 08:33 AM   #2
Gramps
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The warranty is at least 3yrs/36K miles bumper to bumper so it should be covered. This is the first time I've ever heard of this!!
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Unread 11-30-2010, 10:22 AM   #3
ryanraben
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A little info about your JEEP as well, please.

++ What Gramps said above too! :-)
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Unread 11-30-2010, 10:38 AM   #4
rataczak
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2007 Compass. Purchased new. Did not have 36,000 miles at the time of the shattered moonroof.
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Unread 11-30-2010, 11:55 AM   #5
Gramps
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I did a Google search to see if others have had similar problems. A few other forums, Hyundai, Nissan, Toyota, have one-off reports of this but other than the OP most had never heard of it. Some of the dealers wanted to claim it was hit by a rock or something and didn't want to cover it. Others asked about inside/outside air temps and pressure. I've been down to 30 below with the heater going full blast and 110 above with the A/C cranked all the way with no problems. Oh, I do park mine outside so it's not like I pull out of a warm, cozy garage and hit -30.
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MK Skid Plate fasteners for sale posts 68 & 69

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Unread 11-30-2010, 12:32 PM   #6
rataczak
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Thank you. I'm heading to Jeep in just a couple of moments. I'll see what they have to say.
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Unread 11-30-2010, 02:15 PM   #7
schoat333
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Wow, thats the first I have ever heard of this.

Out of curiousity, were your windows open at the time? Did you have the blower on?
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Unread 11-30-2010, 06:15 PM   #8
tjkj2002
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Tempered glass just does not shatter,evern under heat until you get well over 500 or so degrees,hence the "tempered" part.Stray rock flung from another vehicle was most likely the cause.
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Unread 11-30-2010, 09:06 PM   #9
jacko15
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I owned a Dodge Caravan that had the middle driver's side window blow out in the middle of the night in my garage. It woke me up it was so loud, and my garage wasn't connected to the house. Not one bit of glass landed inside the vehicle, it was all over that side of my garage. Never got a satisfactory explanation. Strange things can happen to glass. My auto insurance covered it.
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Unread 12-02-2010, 09:10 AM   #10
rataczak
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There was no one around us for a stray rock. Besides that the glass blew out and up. Not down and in. I've seen what a rock, baseball and other objects will do to tempered glass.
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Unread 12-02-2010, 11:48 AM   #11
Gramps
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What did Jeep have to say?
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MK Skid Plate fasteners for sale posts 68 & 69

Also visit me at Photobucket
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Unread 12-02-2010, 03:22 PM   #12
rataczak
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I am waiting on a reply. Jeep corporate called me early Wednesday morning. I thought something was going to be settled yesterday. No word from anyone today. I will call Jeep at noon tomorrow if I don't hear from them.
I will keep you posted.
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Unread 12-03-2010, 12:58 AM   #13
Tony1911
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Quote:
Originally Posted by tjkj2002 View Post
Tempered glass just does not shatter
Actually, quite the opposite. Vehicle windows are specifically designed to shatter in the harmless way possible, and this leads to some interesting behavior sometimes. Some people have had window glass shatter during installation, for example when there has been a small pebble on the floor and the edge of the window has been placed on top of it. Some bloke had his cars rear window explode into bits when he turned on the rear window heater at -20°C. If you look for them, I'm sure you can find other examples from the Internet.

I would think it likely that there was a manufacturing defect in the moon roof window, that the glass was under internal stress until just the right kind of conditions caused it to shatter. Unusual, but not entirely unheard of. The good news is that if it really was a manufacturing defect in the window pane, then the problem is rather unlikely to repeat itself. And it should be a straightforward warranty replacement.Of course, the term "stealership" did not appear into common use entirely out of nowhere...
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Unread 12-03-2010, 03:04 PM   #14
rataczak
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Still have not got an answer yes or no. Probably be Monday now. It is 4:00 pm here.
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Unread 12-07-2010, 06:52 AM   #15
rataczak
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Jeep will replace moonroof

Got the word yesterday that Jeep will replace the shattered moonroof in my Jeep Compass. Just waiting for the replacement glass!
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