That sucks. Try escalating up the chain.
From the owner's manual:
"This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Vehicle identification number
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Hers: 2008 Jeep Compass Sport
Mine: 2014 Jeep Grand Cherokee Overland V/6 ORA II
Michelin LTX M/S 2's