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Unread 04-13-2008, 02:45 PM   #1
jessasfella
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cracked windshield

Our Patriot has about 3200 miles on it, and today is showed up with a cracked windshield. The crack is about 9 inches long (sure to grow), and runs along the bottom of the windshield. I think it's probably too low in the windshield to have been caused by a rock from the road.

Anybody have any theories about what might have happened?

Do I have any chance of getting this covered under warranty? Our insurance would cover it, but the deductible is probably as much as the windshield would be.

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Unread 04-13-2008, 03:23 PM   #2
Busch2fan
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You might try the dealer on a warranty issue. But my guess is they will work hard at convincing you a stone hit it. I let my ins co talk me out of 0 ded on my comprehensive to save me couple a hundred a year. About a month later I had a crack in the '03 Liberty. I called and really put it to him as he was the one that almost forced me to up the ded to $500. Anyway since I had paid higher premium for years he ate the cost of the new windshield.
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Unread 04-13-2008, 03:46 PM   #3
Coasty161
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try this http://www.wkjeeps.com/misc/Caliber/...er_2304706.pdf
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Unread 04-13-2008, 10:37 PM   #4
patrick3319
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was it a cold day and you had the heat cranked onto the defrost or w/e? The windshield being cold and putting heat on it could have caused it to crack...i've had friends who have told me about it...
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Unread 04-13-2008, 10:45 PM   #5
jessasfella
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It wasn't a particularly cold day...we've had a lot colder since we've had it.

And if that were true (cracking due to heat/cold), that would seem to me to be a for-sure warranty claim...but that's just me.

I guess I'll take it in and see what they say. It's annoying, either way. I've had my TJ (rock chip magnet) for 4 years with no problems, and after a couple of months with the Patriot, this.
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Unread 04-13-2008, 11:00 PM   #6
patrick3319
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cuz even I thought...since it starts off cold...and then slowly warms up that the glass would be fine, and my friends said that I guess the glass doesn't heat up as fast as the heat from the vents...I DON'T think that would be something covered under warranty as its yourself turning on the heat, but I could be wrong, and that could not even be the problem! hope everything works out for you tho!
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Unread 04-14-2008, 03:55 PM   #7
jessasfella
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Well, I did the ballpoint pen thing that was suggested in the service bulletin posted above, and sure enough, there's an impact point. It's incredibly low on the windshield...below where the wiper blade rests and in the black portion of the window. I have no idea how a rock from the road could have hit that. A rock would actually have had to be coming from above, from the sky, to hit it there. I actually have my suspicion that a tool was dropped on it (I had the oil changed at the dealer on Friday), but there's no way to prove something like that. I guess I just bought a windshield.
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Unread 04-15-2008, 03:17 PM   #8
Knightfallzx2
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Quote:
Originally Posted by patrick3319 View Post
cuz even I thought...since it starts off cold...and then slowly warms up that the glass would be fine, and my friends said that I guess the glass doesn't heat up as fast as the heat from the vents...I DON'T think that would be something covered under warranty as its yourself turning on the heat, but I could be wrong, and that could not even be the problem! hope everything works out for you tho!
I would fight that for warranty. No manufacturer can blame one for turning the heat on to defrost the windows so the driver can safely see the road. Not to mention the fact that has never happened to any of my previous cars, my parents, or my friends. (Trust me, there's plenty of opportunity for that to happen here in Winnipeg with our winters.)
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Unread 04-16-2008, 07:43 AM   #9
slate210
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Quote:
Originally Posted by jessasfella View Post
Well, I did the ballpoint pen thing that was suggested in the service bulletin posted above, and sure enough, there's an impact point. It's incredibly low on the windshield...below where the wiper blade rests and in the black portion of the window. I have no idea how a rock from the road could have hit that. A rock would actually have had to be coming from above, from the sky, to hit it there. I actually have my suspicion that a tool was dropped on it (I had the oil changed at the dealer on Friday), but there's no way to prove something like that. I guess I just bought a windshield.
I had a small pebble get kicked up from the highway, bounce on my hood, and smack my old Mercedes in the lower black portion of the windshield just as you describe. Thankfully, it didn't crack for years, just had a nice little crater. So it can happen, it's just life on the highway. No one to blame here.

A tool most likely would not cause the kind of damage you're talking about. It would be a strange accident for someone to be hovering over your windshield with a tool.
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Unread 04-17-2008, 11:50 AM   #10
TMan2
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Quote:
Originally Posted by jessasfella View Post
I think it's probably too low in the windshield to have been caused by a rock from the road.

Anybody have any theories about what might have happened?
Last fall driving my old Ford under an underpass a stone fell from above and put a nice little crack in my windshield right at the bottom where it normally would have been protected from the hood. If there is a way, bad luck will find it.
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Unread 04-24-2008, 12:02 AM   #11
jeepheller98
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Quote:
Originally Posted by patrick3319 View Post
was it a cold day and you had the heat cranked onto the defrost or w/e? The windshield being cold and putting heat on it could have caused it to crack...i've had friends who have told me about it...
not possible..... if the crack doesnt have a point of impact like a spider web affect, or a chip where something may have it you have a better chance at warrenty.. still stinks though
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