Hope this helps.
1. HowStuffWorks "How do I know if my catalytic converter has failed?"
3. IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in your satisfaction. We want you to be happy with our products and services.
Warranty service must be done by an authorized Chrysler, Dodge, or Jeep dealer. We strongly recommend that you take your vehicle to your selling dealer. They know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The manufacturer’s dealers have the facilities, factory-trainedtechnicians, special tools, and the latest information to assure your vehicle is fixed correctly and in a timely manner.
This is why you should always talk to your dealer’s service manager first. Most matters can be resolved with this process.
If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
If your dealership is unable to resolve the concern, you may contact the Manufacturer’s Customer Center. Any communication to the Manufacturer’s Customer Center should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Vehicle identification number
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240[/LEFT]
Outside Mexico (525) 729–1248 or 729–1240