The dealer has not been very helpful throughout this entire process. We actually just called a little bit ago to get some additional info and were told the dealer only listened to the alternator with some type of stethoscope. They did not remove the alternator and inspect it. They said that the transmission was not giving them any codes and as car as they were concerned it was not a transmission related problem.
Also, the service rep said that we "only requested them to find the source of the noise", even though we specifically wrote what the issue was on the overnight drop envelope. We were also disappointed that we were charged a $57 diagnostic fee for this as we feel a transmission slipping is a powertrain warranty issue regardless of the cause.When we asked about having the fee refunded, we were told this was not an option.
The service rep then told us that this was normal behavior for a jeep and that we were just not use to it yet. However, this issue did not exist for the first 3 -4 years of ownership (we purchased the vehicle new). Also, when we originally discussed the issue with the dealer( yesterday) they told us the alternator was causing the problem with the transmission and now they are saying the transmission is acting normally?
Last edited by teamvarsity87; 08-15-2013 at 03:17 PM.