Originally Posted by GeoffatBestop
About two months ago, thanks to you (really!), we discovered that there was a problem in the manufacturing of some of the soundbar caps. Something about J hooks being backwards.
This resulted in a production stop, pattern checks, and all sorts of quality alarms and whistles. I don't mean to make this sound trite, it really is a big deal, and took a few weeks to get all sorted out.
So that was posted 9/22/10 and guess what, 12/Nov/11 I have just received the soundbar cover with the J hook sewn in the wrong way!!
I am in Australia and by looking at the customer service that's provided by Bestop I would guess I have no chance in Hell of ever getting this sorted out!! Don't forget that I had very expensive freight just to get it here, so I am one pissed off customer and guess what I'm a Jeep Parts supplier too and you have just hit rock bottom on my list of products I will be importing and selling in Australia!!
I now wish I read this thread before I purchased this CRAP product.