post #46 of Old 08-07-2010, 01:14 PM
larubie
Registered User
2004 TJ Wrangler 
 
Join Date: Jul 2010
Location: Louisiana
Posts: 177
I installed the "Hardrock" (by "Bestop") front bumper. It looks like a very strong well built unit, but once I got in on the TJ the bottom bolt holes are off by about 1/4 inch. I am having to re-drill and then weld up the holes on the new bumper. Not good quality after all. I would love to return the bumper but its just too heavy and a pain so I'll fix it.


Wherever I may roam...
larubie is offline  
post #47 of Old 08-10-2010, 08:00 AM
BestopTeam
Vendor
 
BestopTeam's Avatar
 
Join Date: Apr 2009
Location: Louisville
Posts: 656
Hi folks.

Yes, I was on vacation, and then playing catch up with all the emails and whatnot.

This thread is just a BIT overwhelming to catch up with, PLUS it's impossible to match screen names with email names.

SO: if you are waiting for a customer service response or call back, please send me an email: webteam@bestop.com. Short little summary would help.

DOORS: the pins on several doors were done incorrectly. This is a "known issue" as they say, which has been solved. If you have problems with your door fit, let us know. 800-845-3567.

BUMPERS: I installed front and rear on a TJ two weeks ago, and they fit perfectly. Honest. This was the first time I'd ever installed front bumpers, and I didnt' realize you needed the little bolt underneath, but otherwise, it was a very easy install.

The initial question on the Windjammer: I have no idea whatsoever. Let me get back to you.
BestopTeam is offline  
post #48 of Old 08-10-2010, 08:06 AM
BestopTeam
Vendor
 
BestopTeam's Avatar
 
Join Date: Apr 2009
Location: Louisville
Posts: 656
Quote:
Maybe Geoff is on vacation
Quote:
Originally Posted by dvdsjk View Post
Or laid off!!
Some days, I can only dream. But I need to get my Jeep running right first.

Hey: Here's a photo from a video shoot I did last week. We did a Supertop install on a TJ. And it went perfectly. Everything was in the box, all the parts fit exactly right, and it looked really good. I'm just saying that, because it's important to calibrate: we ship thousands of products each week. If they were all incorrect or faulty, I truly would get a lot more time to go offroading. As would everyone here.

a1.jpg

Last edited by BestopTeam; 08-10-2010 at 08:35 AM.
BestopTeam is offline  
post #49 of Old 08-10-2010, 10:12 AM
JLC08JK
What was I thinking?
 
JLC08JK's Avatar
2008 JK Wrangler 
 
Join Date: Sep 2009
Location: Los Angeles
Posts: 6,046
Thanks for getting back to us Geoff
I hope you had a good vacation
JLC08JK is offline  
post #50 of Old 08-10-2010, 12:39 PM
jstrubberg
Registered User
2009 JK Wrangler 
 
Join Date: Jul 2010
Location: Missouri
Posts: 2,124
Geoff,

Glad to hear the TJ install went well. I've removed my JK soft top and hung it on the wall. The poor fit is too irritating for me to look at on a daily basis.

I realize that's not 100% a Bestop problem. The fastening system on the JK just isn't as soft top friendly as the TJ was. Still, I expected more for what I paid for the product. I certainly didn't expect a battered mess hanging on my garage wall in less than 30 days.

I've emailed over and over. I did get a response from Tonia after email round 3. She shipped me a set of the new knob latches to replace my suitcase latches. They definitely improve the security of the top, but they didn't do a thing for the top actually fitting the windshield as it should, nor did they get rid of the annoying slipstream noise from the corners of the top poking up in the air.

Buyer beware, I guess. That's the last time I buy something this expensive without putting my hands on a working install.
jstrubberg is offline  
post #51 of Old 08-10-2010, 01:09 PM Thread Starter
dvdsjk
Web Wheeler
 
dvdsjk's Avatar
2012 JK Wrangler 
 
Join Date: Sep 2008
Location: NEPA
Posts: 1,776
Thanks Geoff. I hope you can help. Its been frustrating to say the least! I pm'd contact info to you. Dave!
dvdsjk is offline  
post #52 of Old 08-11-2010, 09:07 PM Thread Starter
dvdsjk
Web Wheeler
 
dvdsjk's Avatar
2012 JK Wrangler 
 
Join Date: Sep 2008
Location: NEPA
Posts: 1,776
Update. Sort of in Bestop limbo as you folks can see. I'm at the shore with wifeys grand cherokee and the new doors came Monday while I'm away so the neighbor put them in my garage. This weekend I ll let you know how that worked out. As for the soundbar cover it is a factory mistake with the "j" channel sewn on incorrectly and they are supposed to send me one as soon as they can locate one I guess. Looks like Geoff is going to make things right. Will let you know!
dvdsjk is offline  
post #53 of Old 08-12-2010, 05:07 AM
krutj
Web Wheeler
 
krutj's Avatar
2009 JK Wrangler 
 
Join Date: Oct 2009
Location: NW Pennsylvania
Posts: 1,332
Good to hear that you're getting it handled....

Bestop should give Geof a raise, I wonder if they know how many issues he handles on here?

-- Joel --
krutj is offline  
post #54 of Old 08-12-2010, 06:47 AM
Charles
Registered User
2008 JK Wrangler 
 
Join Date: Feb 2010
Location: Denver
Posts: 3,702
He is working my issue as well. If it gets corrected I have a couple of threads to update.
Charles is offline  
post #55 of Old 08-12-2010, 10:59 AM
BestopTeam
Vendor
 
BestopTeam's Avatar
 
Join Date: Apr 2009
Location: Louisville
Posts: 656
Quote:
Originally Posted by krutj View Post
Good to hear that you're getting it handled....

Bestop should give Geof a raise, I wonder if they know how many issues he handles on here?
This is absolutely totally true. They should give me a huge raise.

But in fairness, all I did was make sure our customer support team was on the issues. LeeAnne did the rest, not me.

Our support team is small, experienced (some have been here 20+ years!), and really good. They're a little stressed out right now, since they've lost a couple of people to other positions recently, and since the sales volume in the past few months has really spiked.

They're trying to hire new people, but I think it's hard for them to find the quality.
BestopTeam is offline  
post #56 of Old 08-12-2010, 01:34 PM
Charles
Registered User
2008 JK Wrangler 
 
Join Date: Feb 2010
Location: Denver
Posts: 3,702
Well, my issue has been handled completely and professionally. I'll let you guys know when I get the doors. I feel pretty confident that this issue has been resolved. Thank you so much!
Charles is offline  
post #57 of Old 08-12-2010, 01:42 PM Thread Starter
dvdsjk
Web Wheeler
 
dvdsjk's Avatar
2012 JK Wrangler 
 
Join Date: Sep 2008
Location: NEPA
Posts: 1,776
The heck with Geoff then. Give LeeAnne the raise!
dvdsjk is offline  
post #58 of Old 08-12-2010, 02:25 PM
krutj
Web Wheeler
 
krutj's Avatar
2009 JK Wrangler 
 
Join Date: Oct 2009
Location: NW Pennsylvania
Posts: 1,332
Quote:
Originally Posted by dvdsjk View Post
The heck with Geoff then. Give LeeAnne the raise!
You Dog......LMAO

-- Joel --
krutj is offline  
post #59 of Old 08-12-2010, 02:28 PM
krutj
Web Wheeler
 
krutj's Avatar
2009 JK Wrangler 
 
Join Date: Oct 2009
Location: NW Pennsylvania
Posts: 1,332
Quote:
Originally Posted by GeoffatBestop View Post
This is absolutely totally true. They should give me a huge raise.

But in fairness, all I did was make sure our customer support team was on the issues. LeeAnne did the rest, not me.

Our support team is small, experienced (some have been here 20+ years!), and really good. They're a little stressed out right now, since they've lost a couple of people to other positions recently, and since the sales volume in the past few months has really spiked.

They're trying to hire new people, but I think it's hard for them to find the quality.
You are appreciated here!


There's about a gazillion Jeepers on here that would easily be qualified.....just sayin'

Maybe bring the manufacturing back to the USA too...

-- Joel --
krutj is offline  
post #60 of Old 08-12-2010, 03:52 PM
BestopTeam
Vendor
 
BestopTeam's Avatar
 
Join Date: Apr 2009
Location: Louisville
Posts: 656
I posted the Help Wanted thing here on JF. I know we got at least one good candidate from a post I put on colorado4x4.org, so we definitely recognize the value of the knowledge people on forums have.
BestopTeam is offline  
Reply

Tags
bestop , JK Wrangler , problems , solution , windjammer , wrangler


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Jeep Forums Replies Last Post
LJ Pick-up Conversion with Bestop Wraparound Windjammer and Steel Bulkhead undercoverfab TJ Wrangler Technical Forum 66 05-06-2015 12:51 AM
Bestop Wraparound windjammer... plays well with others? tjsahara1979 TJ Wrangler Technical Forum 30 11-17-2014 08:15 AM
Anyone got a wraparound windjammer on an 03 + TJ bobthetj03 TJ Wrangler Technical Forum 2 06-25-2012 06:41 AM
Smittybilt tonneau cover and bestop wraparound windjammer wmeyer116 TJ Wrangler Technical Forum 0 12-04-2009 01:23 PM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome