[Jstout724]

Originally Posted by gwb16

I don't recall reading where the OP "wanted" special consideration for his service...maybe i missed it? I thought it was others that brought up that angle. I do agree with you however...asking or demanding IS be a bit unbecoming and shouldn't be expected but it should definitely be appreciated!


I agree with this statement! It isn't just "Chrysler".



Yes you can... www.ford-trucks.com You can find a litany of complaints about 2007 and up Expedition transmissions (just one example) that the consumers have been turned away as "no issue", "it's what these new tranny's do"...etc The stealerships and Ford Motor Co BOTH deny the claims. When I first carried mine in, BEFORE the service guy even looked at it, I got the "yeah, these transmissions act strange, it's normal"! I started having issues with mine at 26k miles and I have pounds of paperwork to show for it. It did eventually get fixed but it took 2 years to get Ford to step up. Part of that problem was there was "no code"...so the mechanics "can't troubleshoot without a code"....apparently the computers are smarter than the mechanics these days. There used to be a time when good mechanics could diagnose and repair by symptoms but today the electronics are complicated the wrench turners have turned into IT gurus! Thankfully, I was 2 blocks from the dealership one day when it started acting up again, called ahead and drove straight to the dealership, Service Super met me in the parking lot, got in...I drove maybe 300 feet, he said "stop....this thing is jacked up"...of course I said "No!!!! no problems with it...it's NORMAL!!!!" It got fixed. Customer Service isn't what it used to be...Jeep, Chrysler, Ford....take your pick.

Sorry for hijacking...

No. You couldn't be more wrong.

Customer service is not what it used to be. I agree, that is a fact.

However-

A problem with an automatic transmission acting up, IS NOT EVEN COMPARABLE TO THIS INCIDENT. 9/10 People shift an automatic transmission while its moving still, which causes tons of wear on parts, and they run it out of fluid, they tow stuff and never change tranny fluids. Yeah these stupid things are VERY Common on the forums.

You can not just have a shop tear down a transmission to "poke around and see what they find." That is insane time and labor for possibly nothing, while you don't have any serious signs of failure, or trouble codes, or if they could not duplicate the issue. This isn't negligence, that is reasonable for ANY shop you take it to.

This is so entirely different then an explosion under your vehicle leaving it not unable to be started again. You even stated in your story, you drove it for 2 years, then when you went to the dealership you drove 300 ft until the mechanic agree'd with you, and that you got it fixed. How is this even relevant to this thread and a horrible level of customer service? Sounds like you got treated half way decent.

Again No. You couldn't be more wrong. Like I said- I searched other forums for a problem like this, Inot only searched them Im on them daily, I own several vehicles, and I Did not find any, let alone a whole slew of companies and claims where there was a total lack of investigation (Even by the special investigations) of a serious catastrophic engine/drive-train related failure (explosion) during the covered period on a vehicle that could not of possibly hydro-locked at that speed. Yes there are lots of warranty complaints, but this is by far a unique case of blatant failure to honor a contract, or even do an inspection to see if it was even valid for warranty work. Chrysler special investigations then backed up a horrible and possibly very wrong diagnoses, if you even want to call it that because they DID NOT DIAGNOSE IT (Your tech even got in the truck with you to DIAGNOSE IT). This is not common on any forum.

Edit -To the OP I hope you sue the **** out of Chrysler and I hope the dealership loses sales over this insanity. If you have done anything, you have for sure changed me and my families mind in light of your situation. They will never see a penny from us again. Thanks for serving, I dont know where all this hate for people giving respect to our soldiers came from. Moving on...

[Mol]

Originally Posted by DavidJeep

If you take it to the Jeep dealer here in West Central New Jersey they would tell you " Thats Normal " and " It's not under warranty "

I'm in way late on this thread...but that's funny **** right there

Edit: Oh damn - I see there is much more to this than I thought...I'll go read now.

[Mol]

Originally Posted by tjkj2002

No but it can lead up to it.



Might want to learn how to read.I said "if" it was a year long deployment.Since you were gone only 2 months better be talking with the driver that drove it those 2 months and if the oil level was ever checked during that time.

Originally Posted by robsbluerub

I hope the moderators of the forum have banned tjkj2002. No need for someone like that.

sgt-jeep - Thank you for your service, a jeep wave for you. Don't let that moron of a dealer win. Sorry it happened.

Okay, I have read far enough.

While I generally enjoy being a prick to tjkj, I am not understanding the reason, in this instance.

There are generally 2 sides to every story. We have been fed the OPs side, and either he briefly spoke with a moron at some dealership, or there are a few missing puzzle pieces.

Looking back at the unknown, the 2 months he was gone and the person driving his beloved jeep while he was not there, seems perfectly acceptable. At the end of the day, there is 2 months of unknown, and to assume that there absolutely, positively, 0% chance in the world that it was driven ANYWHERE but to the kids school and back, is naive.

That's not saying that his wife, or a base buddy, or whatever, took the vehicle and mistreated it...that's only saying that there is that possibility.

Many assumptions are being made prematurely, with very little information. I'm more inclined to listen to the educated opinions of possible cause based upon the pictures...but until the engine and transmission are stripped, we know nothing and we are condemning a manufacturer and a dealership based upon some random guys claim of what happened, when he admittedly says he wasn't here for 2 months.

For me, as always, there is more to the story until proven otherwise.

Now I'll go back to reading, because who knows what else has happened since post 67 or whatever I was at.

[Jstout724]

She could of taken it on an African Safari with the NY Giants, Maybe even drove to Atlantis (You know the Secret under water city!). It would of died then and there. You can't Hydro-lock a car going 60 MPH from an external water source on the freeway. The only assumptions that have been made, were the ones about it Hydro-locking by the dealership by an external water source.

His wife could of filled the Jeep up with a Bottle of Sodium Silicate (The Stuff they poured into the 'cash for clunkers' cars to instantly lock them). The fact is, they didn't even look to see if She did. That is my point.

based upon some random guys claim of what happened

You will see he goes on to explain That he is a 42 year old service vet that is married with kids and is part of our jeep community. I dont consider him to be a "random guy". Take that as you will.

I don't mean to offend anyone on this thread, It is a very irritating subject for me and for many others. I have owned lots of vehicles and dealt with many issues. This was by far one of the worst cases of heard about, and deserves public knowledge. Whether you want to 'condemn' them or not is up to you. I have chosen to do so. I have to move on from this thread as well, as I do not want to argue or have conflict with anyone.

Jeep on

[pezzo33]

Originally Posted by molshove

There are generally 2 sides to every story. We have been fed the OPs side, and either he briefly spoke with a moron at some dealership, or there are a few missing puzzle pieces.

Looking back at the unknown, the 2 months he was gone and the person driving his beloved jeep while he was not there, seems perfectly acceptable. At the end of the day, there is 2 months of unknown, and to assume that there absolutely, positively, 0% chance in the world that it was driven ANYWHERE but to the kids school and back, is naive.

That's not saying that his wife, or a base buddy, or whatever, took the vehicle and mistreated it...that's only saying that there is that possibility.

Many assumptions are being made prematurely, with very little information. I'm more inclined to listen to the educated opinions of possible cause based upon the pictures...but until the engine and transmission are stripped, we know nothing and we are condemning a manufacturer and a dealership based upon some random guys claim of what happened, when he admittedly says he wasn't here for 2 months.

For me, as always, there is more to the story until proven otherwise.

watch out!
hope you dont get yelled at for questioning the guys integrity, like I did (you know, the guy you dont know, and that is only giving us the information we see, and admittedly doesnt know the whole story since the dealer 'wont tell him anything' )

you may also be accused of 'having an agenda' like I was

or maybe not, you have a lot more posts than me. haha

[Mol]

Originally Posted by Jstout724

You will see he goes on to explain That he is a 42 year old service vet that is married with kids and is part of our jeep community. I dont consider him to be a "random guy".

If I told you that I was the bastard child of burt reynolds and dolly parton, and that my JK runs an 8 second quarter mile, would that make it true?

It's nothing against the OP...it's just my train of thought in general. Just because the internet says it's so...doesn't make it so. He acknowledges that he was gone for 2 months. That he was not in the car when it was "experiencing catastrophic failure at 60 mph." He acknowledges that there are variables here that cannot be accounted for.

Even if he said that he was driving it himself, I still would question, because him being a part of the Jeep community, 42 years old, and a member of the armed forces does not automatically qualify him as honest. I'd venture to guess that there are more than a few dealership haters on here that would fabricate a story to get their engine replaced after drowning it. NOT SAYING THAT IS WHAT HAPPENED, only that it is a possibility.

I also understand that no dealership's GM has a personal vendetta against a guy he does not know. He's not going to make up water in the airbox, he is not going to take multiple unneccesary steps to cock block a guy with a broken jeep if it's a legit claim. It didn't happen as

"Hi my engine blew up"
"no you're wrong and I'm going to blacklist you for repair"

There is more to the story.

[Mol]

Originally Posted by pezzo33

you may also be accused of 'having an agenda' like I was

or maybe not, you have a lot more posts than me. haha

No, I'm generally an ******* with a thirst for pointing out the obvious. Those that are not familiar with me will continue to amuse me with bickering, those that are will scroll past my post while dreaming of kicking me in the sack.

[pezzo33]

Originally Posted by molshove

No, I'm generally an ******* with a thirst for pointing out the obvious. Those that are not familiar with me will continue to amuse me with bickering, those that are will scroll past my post while dreaming of kicking me in the sack.

ha

well, either way, glad to see someone else sees it from the point of view I do

not accusing the OP of anything, but just saying, WE DONT KNOW

[gwb16]

Originally Posted by Jstout724

No. You couldn't be more wrong.

Customer service is not what it used to be. I agree, that is a fact.

However-

A problem with an automatic transmission acting up, IS NOT EVEN COMPARABLE TO THIS INCIDENT. 9/10 People shift an automatic transmission while its moving still, which causes tons of wear on parts, and they run it out of fluid, they tow stuff and never change tranny fluids. Yeah these stupid things are VERY Common on the forums.

You can not just have a shop tear down a transmission to "poke around and see what they find." That is insane time and labor for possibly nothing, while you don't have any serious signs of failure, or trouble codes, or if they could not duplicate the issue. This isn't negligence, that is reasonable for ANY shop you take it to.

This is so entirely different then an explosion under your vehicle leaving it not unable to be started again. You even stated in your story, you drove it for 2 years, then when you went to the dealership you drove 300 ft until the mechanic agree'd with you, and that you got it fixed. How is this even relevant to this thread and a horrible level of customer service? Sounds like you got treated half way decent.

Again No. You couldn't be more wrong. Like I said- I searched other forums for a problem like this, Inot only searched them Im on them daily, I own several vehicles, and I Did not find any, let alone a whole slew of companies and claims where there was a total lack of investigation (Even by the special investigations) of a serious catastrophic engine/drive-train related failure (explosion) during the covered period on a vehicle that could not of possibly hydro-locked at that speed. Yes there are lots of warranty complaints, but this is by far a unique case of blatant failure to honor a contract, or even do an inspection to see if it was even valid for warranty work. Chrysler special investigations then backed up a horrible and possibly very wrong diagnoses, if you even want to call it that because they DID NOT DIAGNOSE IT (Your tech even got in the truck with you to DIAGNOSE IT). This is not common on any forum.

Edit -To the OP I hope you sue the **** out of Chrysler and I hope the dealership loses sales over this insanity. If you have done anything, you have for sure changed me and my families mind in light of your situation. They will never see a penny from us again. Thanks for serving, I dont know where all this hate for people giving respect to our soldiers came from. Moving on...

Let me first apologize for the confusion....
I didn't mean to insinuate that his problem was even remotely like the issue that I was having with my transmission. All I was trying to point out was that EVERY TIME I carried my Expy to the STEALERSHIP, I was TREATED like a lying, two timing, good for nothing @zzhat, that didn't have a frigging clue about anything automotive. Admittedly, electronics tests my patience level greatly...mechanical I'm good. Also, my comment wasn't directed at the type of catastrophic failure that the OP experienced, I was merely addressing customer service or lack there of, for all brands. That isn't "special treat" reserved for Chrysler fans only, it's across the board. I didn't get treated like a loyal customer until he witnessed it for himself, THEN he was singing a different tune. I offered to fill the tank up and to let the Service Manager drive it home for the weekend or week until it did it for him, hell I didn't even want a rental, I was going to let him drive until it happened (and it would of...) I'm pissed for him (OP) that they passed him off in the manner that they did. NOW!!!!! I have a friend that MANY years ago experienced a catastrophic engine failure, while in warranty. Toyota made him sign a waiver that stated IF during the investigation that it was determined to be OWNER mistreatment, he would be on the hook for the manhours and testing that they performed. I have no issue with that, I wouldn't expect the dealership and company to spend that kind of scratch on someones misuse or abuse and claim poor craftmanship. I think we all can agree that has happened in the past to many dealerships. If YOU haven't done ANYTHING wrong and you know that you haven't, you shouldn't have anything to worry about..."shouldn't", there's always the chance that the company will try to skew the results in their favor...hopefully not, but there is that risk.

Hopefully you can now see that while you were disagreeing with me...I was actually agreeing WITH YOU...I just didn't explain my position very well...sorry!

[billy_butler]

Originally Posted by Jstout724

She could of taken it on an African Safari with the NY Giants, Maybe even drove to Atlantis (You know the Secret under water city!). It would of died then and there. You can't Hydro-lock a car going 60 MPH from an external water source on the freeway. The only assumptions that have been made, were the ones about it Hydro-locking by the dealership by an external water source.

His wife could of filled the Jeep up with a Bottle of Sodium Silicate (The Stuff they poured into the 'cash for clunkers' cars to instantly lock them). The fact is, they didn't even look to see if She did. That is my point.


You will see he goes on to explain That he is a 42 year old service vet that is married with kids and is part of our jeep community. I dont consider him to be a "random guy". Take that as you will.

I don't mean to offend anyone on this thread, It is a very irritating subject for me and for many others. I have owned lots of vehicles and dealt with many issues. This was by far one of the worst cases of heard about, and deserves public knowledge. Whether you want to 'condemn' them or not is up to you. I have chosen to do so. I have to move on from this thread as well, as I do not want to argue or have conflict with anyone.

Jeep on

hahaha

[StacyK]

Thats terrible...im soo sorry for your problem.., ya know..ive gotten to the point where im hesitant to buy any vehicles from dealers anymore..
i know enuf mechanics now so when i buy something..i buy it from a private owner..and have one of my buddies come with me so that
they can give it a good once over before i hand over any cash..but if dealers keep pulling this sh*t ., they wont have to worry about being
in business for too much longer..they think they can treat ya like some second class citizen...and play the blame game and nothing is
manufactures fault.. i would file a complaint thru the BBB (better business bureau) and tell them that they are not standing by there warrenty..
my husband looked at that and said that he didnt think there was anyway that you could have done that..! and without any warning it
blows the case off..something is messed up with that jeep, as far as im concerned..!! good luck i hope everything works out for you..!!

[davisSS396]

Originally Posted by DavidJeep

I have pulled cars out of fields that have been sitting for years checked the oil and radiator ( New Battery ) and gas down the carb oh and about 2 gallons of fresh gas into the gas tank pumped the pedal and brought life back to that car and others the same way THEN drove it like I stole it !!! never any problems Your gonna tell me that it's HIS fault because he let his Jeep sit for a year Sh_t I have seen new Jeeps sit on a dealer lot for months and months then a tire kicker jumps into it fire's it up and floors it ( I have done it ) I feel you gotta be joking Thanks for the laugh BUT this guy needs support Chrysler better do whats right !!!!!!!

aha we poured some gas in the tank of my dads 68 chevelle, poured a little in the carb, dropped a new battery in and drove her home as is, after sitting for about 17 years

[jeepjones]

For some reason I have to keep repeating myself, they're called STEALERSHIPS! Not dealerships, STEALERSHIPS! As soon as people realize this the better off you will all be. They are there to make a profit, not to help you. They are like the large financial institutions, if anything cuts into they're profits you can bet your a$$ they are not going to do anything to help you, that's not they're job or in they're realm of thinking. The bottom line is they're main priority,period. Admitting that there is a problem cuts into the bottom line, doing warranty work cuts into the bottom line. They take your money and thats it, thats where the relationship ends. They have what they want you have what you want, end of story. Warranty or not you will always end up losing in the end when dealing with a STEALERSHIP.

[credto]

I worked for a Jeep Dealer for 9-years as a parts guy. The service center has limits to the dollar amount they can warranty. The warranty clerk is the hidden factor here. She/He can either okay or kill a claim. I have seen claims get approved but it takes time. These people rattled the cages of the Ceo's with letters and did not give up. but you need to write a letter to Chrysler;

1000 Chrysler Dr.
Auburn Hills, MI 48326
United States

Toll Free: 800-992-1997
Phone: 248-576-5741

Chairman C. Robert Kidder
CEO and Director Sergio Marchionne

If you do get a response they will send a factory engineer to review your claim and inspect your vehicle. This person will have the final say for the Company.

Good luck

[DothanJeep]

I would think that If you hydro locked the engine off road..the tow truck would have picked the jeep up... off road.. Sounds like you need to call Chrysler, or bring it to another dealer.

Just by reading what the service writer said and or the technician...They should be flipping burgers at Mcdonalds...

Good luck to you and your JK.