[Capper5016]

Originally Posted by tjkj2002

I agree with what you said but I have a issue when a vet demands it which are 2 different things.

Amen, as a disabled veteran I'm gettin a little worn out with the Vet" card. Yes, we earned RESPECT, and benefits given to us....but I don't think anything above and beyond....because thats just gonna cause resentment at some point from others, and has already led to an increase of things like "Stolen Valor".

[WindsorRenegade]

Originally Posted by tjkj2002

And what does being a vet have to do with anything.

I'm a vet and I'm getting really tired of to many using "I'm a vet" card,sorry but it's just wrong when someone breaks out that topic for something that has nothing to do with the original problem.

Originally Posted by sgt jeep

I can't speak for him, but I think gogogooch just wants to show his support because I am a vet. A couple of previous posts someone said they received an email about 'Military Month' and how I'd be ticked off if I would have received it. I am ticked off about the entire treatment Chrysler has shown me, vet or no vet. I think a lot of people have paid extra attention to the thread due to the fact I was overseas when this occurred. I understand what you are saying about using the ‘vet card’, or the ’minority card’ or whatever ‘card’ …..these things should not matter. Just treat people professionally and humanely.

My wife volunteers for The Wounded Warrior Project and these are the vets that need the assistance and support. These are warriors that gave a leg, or two, maybe took 90% burns across their entire bodies, lost an eye, and received Traumatic Brain Injury (TBI), or came home worse than when they left . They joined the US Military for whatever reason, knowing full well they would be sent in harms way, yet still went. Abe Lincoln stated to care for “him who has borne the battle, and his widow and his orphan.” Hence the sole purpose of the VA. (LOL, don’t hate me vets. I know the VA is jacked up). One more and I will get off my speech, but if people want to volunteer funds for me, send it to The Wounded Warrior Project.
Out!

Originally Posted by Capper5016

Amen, as a disabled veteran I'm gettin a little worn out with the Vet" card. Yes, we earned RESPECT, and benefits given to us....but I don't think anything above and beyond....because thats just gonna cause resentment at some point from others, and has already led to an increase of things like "Stolen Valor".

You guys, your humility is outstanding.


....did I use that word right? I think so......yeah, I think I did

[jsalbre]

Your situation sucks. There's no better way to put it.

I know you've had lots of suggestions, but I can tell you one thing that worked for me recently.

Shortly after buying my JKUR I had a minor A/C issue. Took it to a different dealer (closer to my house) to get it fixed. They took much longer than they said, ended up removing the whole dash at one point, and gave it back to me with scratches both inside and outside, stains on the seats and loose wiring. I took it back for them to fix it and they put gouges to bare metal all around the door, ripped the door seal, and I now had 2 different colors of trim on my dashboard. They also "fixed" the mis-run wiring by shoving it to the side and zip tying it to a bolt. Needless to say I didn't want them working on anything of mine ever again and I didn't think I'd ever be sure that they hadn't screwed up more stuff.

I wrote a polite, but firm letter to the owner of the selling dealership, the servicing dealership, and Mike Manley, the CEO of Jeep. A week later the servicing dealership replaced it with a brand new Jeep.

Obviously the situation isn't exactly the same, but a letter to the right people can make a big difference. Going to the top helps.

Good luck!

[Jstout724]

After reading this thread, I will never buy from chrysler again. I will make sure that every person I know, hears about the level of customer service provided by chrysler.

[JKq8mod]

Ok, I know that dealerships try their best to make money, I know that they tried this "take it or leave it" policy to other countries also, mine included, but it’s not working for cases like that...
Something, that is as clear as that, should be treated accordingly;
I cannot understand why they don't just accept and fix something that it is clearly THEIR problem...
Also I cannot understand why this Gary guy was sending e-mails refusing access to dealerships… after all you have paid for it…
What kind of special investigation team is that that it can take decisions without even looking at the vehicle??? Pretty special indeed…
In my opinion they know that at the end of the day they will have to pay for everything, simply they don’t think that you are going to push things that far… just prove them wrong.
Your vehicle is under warrantee. The vehicle was under that warrantee when it failed. For no obvious reason they are denying that, although you provided and have all the evidence you need to show that it was clearly either bad build or bad components…
Best of luck

[Jrama]

Originally Posted by Jstout724

After reading this thread, I will never buy from chrysler again. I will make sure that every person I know, hears about the level of customer service provided by chrysler.

Lol, after owning a Ram and a Jeep I didn't need this thread to come to the above conclusion. That's your tax money hard at work, keeping an undeserving company alive and then your freedom gets blamed when the economy goes awry and they fail again.

I hope Chrysler does the right thing here, Personally I think the biggest mistake was not questioning and blowing up at the SA the first time you brought it in. Maybe you didn't have the knowledge about hydro-locking to question there methods......knowledge is power always.

[MattJeep]

Originally Posted by trw

Because Chrysler offered the warranty, the DEALERSHIP is the one who turned it down, and Chrysler made their decision based on what the DEALERSHIP told them.

The dealership is at fault here. For all Chrysler knows, he's a guy who just got too crazy with his Jeep based on what the dealership said.

Chrysler's handling of the further investigation is questionable, though.

I've never had issues with my local Chrysler dealerships. So I can't see how Chrysler's method of operation is a problem if some are good and some are bad.....

This is exactly right. You have to try another dealer. Some dealers will fix things no questions asked, others will balk at everything. Especially when it comes to enthusiast type vehicles. OP was correct in taking it to another dealer. You just have to then bombard that first crappy dealer with bad publicity.

[Jstout724]

Originally Posted by Jrama

Lol, after owning a Ram and a Jeep I didn't need this thread to come to the above conclusion. That's your tax money hard at work, keeping an undeserving company alive and then your freedom gets blamed when the economy goes awry and they fail again.

I hope Chrysler does the right thing here, Personally I think the biggest mistake was not questioning and blowing up at the SA the first time you brought it in. Maybe you didn't have the knowledge about hydro-locking to question there methods......knowledge is power always.

The Problem is, Chrysler isn't doing the right thing, if you have been reading. They denied him service and now he is going to have to pay an attorney a whole lot of money to get them to do anything. That is not Chrysler doing the right thing. That is Chrysler having their arm twisted until they finally give. That is Horrible customer service.

This thread isn't the ONLY thing that made me come to this decision. After reading it, it was the icing on the cake. I agree with you on the fact that he should of gone ape **** until they at least tore it down to prove it hydro locked.

Screw Chrysler- The Special investigation is supposed to do a 'separate investigation' to make a final determination for the customer's sake, so that the dealership did in fact not make a mistake. The ENTIRE reason they have a way to escalate an Issue. This is Flat out Piss Poor Customer service that I never expect to get ANYWHERE I SHOP, even if it is WALMART, let alone a $30,000 investment.

Sorry, this thread just pisses me off reading it.

[tjkj2002]

Originally Posted by Jstout724

The Problem is, Chrysler isn't doing the right thing, if you have been reading. They denied him service and now he is going to have to pay an attorney a whole lot of money to get them to do anything. That is not Chrysler doing the right thing. That is Chrysler having their arm twisted until they finally give. That is Horrible customer service.

This thread isn't the ONLY thing that made me come to this decision. After reading it, it was the icing on the cake. I agree with you on the fact that he should of gone ape **** until they at least tore it down to prove it hydro locked.

Screw Chrysler- The Special investigation is supposed to do a 'separate investigation' to make a final determination for the customer's sake, so that the dealership did in fact not make a mistake. The ENTIRE reason they have a way to escalate an Issue. This is Flat out Piss Poor Customer service that I never expect to get ANYWHERE I SHOP, even if it is WALMART, let alone a $30,000 investment.

Sorry, this thread just pisses me off reading it.

You do know that you can go to any specific vehicle forum and you will see threads just like this one just it's Ford,GM,honda,vw,toyota,and all the others doing the same thing.It's not just Chrysler that is doing it.

Poeple have gotten to used to the nobody cares what happened warranty that was,well that time is now past and everyone has to tighten up and save money which has many thinking they've been screwed over in reality they have not.

[Jrama]

Originally Posted by Jstout724

Sorry, this thread just pisses me off reading it.

Amen


and I have never heard of such abusive failure to honor warranty, The engine blows up within the warranty period and they blame it on the customer...COME ON...!? Chrysler will go bankrupt as soon as the economy dips again, and the people will be blamed for dumb decisions, your money will be spent bailing them out and they will treat you like ****. I may be Canadian but I love what America stood for 1789 it was THE model for all countries, its a shell of its former self sadly.

Good luck Sgt Jeep, your going to need it dealing with these *******

[Jstout724]

Originally Posted by tjkj2002

You do know that you can go to any specific vehicle forum and you will see threads just like this one just it's Ford,GM,honda,vw,toyota,and all the others doing the same thing.It's not just Chrysler that is doing it.

Poeple have gotten to used to the nobody cares what happened warranty that was,well that time is now past and everyone has to tighten up and save money which has many thinking they've been screwed over in reality they have not.

Oh hi guy that owns a liberty and says if you let it sit it will cause the engine to explode. - What your saying kind of sounds like an earlier post about stealerships in his area "This is normal" and "No it is not covered"

No. I can not go to any forum and find a situation like this where there was a total lack of investigation (Even by the special investigations) of a serious catastrophic engine/drive-train related failure (explosion) during the covered period on a vehicle that could not of possibly hydro-locked at that speed. I could go on about the details, but they are posted here again and again. My point is- I searched the forums of other cases and you couldn't be more wrong

[gwb16]

Originally Posted by Capper5016

Amen, as a disabled veteran I'm gettin a little worn out with the Vet" card. Yes, we earned RESPECT, and benefits given to us....but I don't think anything above and beyond....because thats just gonna cause resentment at some point from others, and has already led to an increase of things like "Stolen Valor".

I don't recall reading where the OP "wanted" special consideration for his service...maybe i missed it? I thought it was others that brought up that angle. I do agree with you however...asking or demanding IS be a bit unbecoming and shouldn't be expected but it should definitely be appreciated!

Originally Posted by tjkj2002

You do know that you can go to any specific vehicle forum and you will see threads just like this one just it's Ford,GM,honda,vw,toyota,and all the others doing the same thing.It's not just Chrysler that is doing it.

I agree with this statement! It isn't just "Chrysler".

Originally Posted by Jstout724

No. I can not go to any forum and find a situation like this where there was a total lack of investigation (Even by the special investigations) of a serious catastrophic engine/drive-train related failure (explosion) during the covered period on a vehicle that could not of possibly hydro-locked at that speed. I could go on about the details, but they are posted here again and again. My point is- I searched the forums of other cases and you couldn't be more wrong

Yes you can... www.ford-trucks.com You can find a litany of complaints about 2007 and up Expedition transmissions (just one example) that the consumers have been turned away as "no issue", "it's what these new tranny's do"...etc The stealerships and Ford Motor Co BOTH deny the claims. When I first carried mine in, BEFORE the service guy even looked at it, I got the "yeah, these transmissions act strange, it's normal"! I started having issues with mine at 26k miles and I have pounds of paperwork to show for it. It did eventually get fixed but it took 2 years to get Ford to step up. Part of that problem was there was "no code"...so the mechanics "can't troubleshoot without a code"....apparently the computers are smarter than the mechanics these days. There used to be a time when good mechanics could diagnose and repair by symptoms but today the electronics are complicated the wrench turners have turned into IT gurus! Thankfully, I was 2 blocks from the dealership one day when it started acting up again, called ahead and drove straight to the dealership, Service Super met me in the parking lot, got in...I drove maybe 300 feet, he said "stop....this thing is jacked up"...of course I said "No!!!! no problems with it...it's NORMAL!!!!" It got fixed. Customer Service isn't what it used to be...Jeep, Chrysler, Ford....take your pick.

Sorry for hijacking...

[XtrailratedJ]

My parents decided against buying a 300M this weekend based on this thread... They have driven Chrysler/Dodge vehicles for the last 30 years.

Also, I posted a link to this thread in another thread where a guy was just ordering a new JK, and was pretty much flamed as some giant *******.

[Godholio]

Originally Posted by gwb16

i agree with this statement! It isn't just "chrysler".

THAT DOESN'T MAKE IT RIGHT!

But yes, some companies are worse than others.

[gregaf3]

well I have started putting links to this thread on every post that Jeep puts on their facebook page. Hopefully it will draw some attention. Can others please do the same to help ensure that the people with power actually find out about this problem. This problem needs to be escalated!!!