Hello Jeep Forum,
I posted on here to express an honest experience with Synergy Suspension Ball Joints and their "Customer Service". Look, I also heard some good things about them or I would not have purchased them in the first place. Yes, they were installed by a expert alignment shop, especially in the Jeep community.
At this point, Dave Schlossberg, President of Synergy Suspension/Poly Performance is not working with me to reimburse the cost of a reasonable person installing, and then removing Synergy ball joints, and twice re-aligning the Jeep, for issues caused by Synergy Ball Joints. So, buyer beware...if you have problems with Synergy, tough S_ _T!
also to: SubAtomicGenius, who wrote; "Story/circumstances still a bit suspect, though. In what way did they fail?"
I am not a professional alignment mechanic, but 3 independent repair shops stated the problems are with the Synergy Ball Joints.
also to: 1222, Hey things happen, so no problem, and forgiven.... Hopefully, Synergy will come through and assist in the reimbursement. I would think that they would want to show some good customer service especially in this Jeep community forum and other off-roading and performance forums that are out there.....
Thanks for the explanation, that helps a lot in building a case. However, there are still unanswered questions and your claim is still just broad statement.
Just to play devil's advocate: What were your "problems?"
Exactly what about the Synergy ball joints made "problems" for you? Who were the "independent repair shops" that blamed the ball joints for your "problems" and what was their diagnoses?
Fact is that ball joints in themselves are pretty basic automotive parts. It doesn't take a genius to install them right (it does take the right tools, however) and I'm not sure that much can go wrong with them out-of-the-box. The Synergy ball joints ARE different from standard OEM ball joints in that they are metal-on-metal contact (rather than OEM metal in a plastic bushing) and they absolutely REQUIRE initial and periodic greasing. To a meat-shop alignment mechanic who is used to installing 99.9% of the factory/OEM balljoints with plastic bushings (without having to grease them) - I'd imagine that it wouldn't be too far off to conclude that the important step of greasing them may have been overlooked. I would imagine that they would self-destruct in no time at all without riding on a lubricating film/deposit of grease. THEN you'd have problems. This is all just conjecture, though - I can only work with the details I've been provided with.
I'm not saying that Synergy can't have factory defects, I'm saying that it doesn't sit with me "right."
Again, to play devil's advocate, if I were to suffer a mechanical problem with my Jeep (and for a moment lets pretend that I have absolutely no mechanical aptitude, interest or knowledge) - I can probably guarantee you that I could take my rig to the dealership, A1 alignment, Canadian Tire, or the guy down the street and they would ALL tell me that my "problems" are due to some "aftermarket" part that they don't recognize. That doesn't immediately and/or necessarily make it so - nor does it make any of those repair shops dianoses credible.
In either reality, I hope you have had your "problems" resolved.
However, until more light is shed on this subject, I would also like to say to others that I highly recommend the Synergy ball joints and not to let this anomoly stray anyone from buying their products.