Seem to have got a genuine lemon -
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post #1 of 6 Old 02-14-2013, 04:43 PM Thread Starter
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2011 JK Wrangler 
Join Date: Mar 2012
Location: Medicine Hat
Posts: 35
Seem to have got a genuine lemon

Now the jeep itself drives great and the engine seems good enough. But the ONLY electronic feature on the jeep, the cruise control, seems to be screwed up beyond repair.

It is still under warranty so this is Chrysler's problem, not mine . But I am extremely curious if I am alone on this problem. So I'll describe what I'm experiencing, and the lengths my local dealership has gone to try to fix it.

Problem: Basically the ON/OFF button is unreliable. Sometimes it works great, other times it don't. When it is in the mood to work the cruise control works fine, except for the cancel button being just as picky. What is most curious is I have never had any problems with the other buttons on my jeeps steering wheel.

Failed Fixes: It has been looked at by a dealership 5 times. Each time they confirmed the problem then replaced a part, suspecting that part is faulty. So if Im not mistaken they have installed:
2 x steering wheel button switch
2 x clockspring
1 x steering wheel wiring harness

They just put the steering wheel harness in after keeping my jeep overnight, I was optimistic that would fix it, but it hasn't.

Of course I'll be seeing the dealership again, I am not letting this go by unfixed. Not sure how because the dealership has admitted to me that they have no clue what the problem is. Any wise folk on here got a suggestion? In Canada here I don't believe there are any actual lemon laws, any idea how I can protect myself from getting stuck with this problem after warranty runs out? Its a paid for feature, and my right to demand that it works.

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post #2 of 6 Old 02-14-2013, 04:58 PM
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This may help:
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post #3 of 6 Old 02-14-2013, 05:00 PM
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I believe that there is a cruise control bulletin for this. Lee posted Service Bulletin 18-024-11. Mine does this, too.

I've got a screenshot, but no link!
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post #4 of 6 Old 02-14-2013, 10:07 PM Thread Starter
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Thanks for showing that bulletin to me. It sound quite like my problem indeed. On my job sheet the mechanic even noted my jeep had two of the codes mentioned in that bulletin. Thanks that could be my solution, only problem is my jeep already got flashed once when one of the steering button switches were installed.

Also I had no idea about the motor vehicle arbitration thing. I hope I don't end up with a situation where that is necessary though.
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post #5 of 6 Old 02-14-2013, 11:22 PM
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Glad I could point you in the right direction. Lee provides us with excellent info all the time! I grabbed that of the site a while ago, I'm experiencing the same issue here and there.

Let us know how you make out with it! Cheers
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post #6 of 6 Old 02-15-2013, 12:09 AM
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My 2012 JKU has been in the shop twice for that, picked it up on Thursday (2/14/2013) after a 2 day stay and it is going back in the morning. Dealer service manager told me when he called me to tell me it was ready to be picked up that it might possibly happen again as there has been a "problem" with the cruise control switch from the day they first shipped the 2012 models. He goes on to say that he does not think that the underlying problem has been identified or corrected, so what he was saying was that even though his shop replaced the clock spring and the cruise control switch assembly (again) the problem could resurface at any point as the replacement parts being shipped to dealers have not been upgraded and therefore are susceptible to the same issues as the original factory installed one.

The area around the cruise control switch gets warm to the touch, actually borderline hot, the steering wheel mounted radio controls stop working, the EVIC controls stopped working. The EVIC suddenly says an oil change is needed, I change the oil every 3,000 miles without fail, and tonight on way home from dealership the CEL came on. I can only assume the CEL is connected to the shorted switch, but only time will tell. Jeep has about 14,500 miles on it right now.

That's my story about the cruise control switch and I'm sticking to it !


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