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Unread 03-22-2007, 06:57 AM   #1
jkGunner35
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Reliability

My brother has a Grand Cherokee and has had many problems with it in the past. Being a new JK owner, I was nervous to buy the jk (instead I leased) because of the reliability issue I have heard about the Grand Cherokee.

I am wondering if this is just a problem with the Grand Cherokee or does it affect many of the jeep models. I know it's not a Honda Civic but what kind of reliability can I expect from the new JK?

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Unread 03-22-2007, 07:21 AM   #2
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http://www.jeepforum.com/forum/f96/1st-year-issues-389286/
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Unread 03-22-2007, 09:29 AM   #3
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Looks like it's not limited to one model:

Jeep Brand Comes in Last in Reliability Study
Posted by mike on 2007/2/1 8:10:50 (1378) reads

Yikes! That's one of the worst headlines we've ever had to write!

Warranty Direct, an independent automotive warranty specialist company, released the results of a survey they recently conducted regarding the reliability of major automotive brands for vehicles 3-to-9 years old. They are ranked by the percentage of mechanical failures reported covered by each brand warranty policy.

Not a single U.S. brand made the top ten - the list was led by Mazda (8.04), Honda (8.90), and Toyota (15.78). Jeep was absolute last in the list with 46.35% of vehicles needing at least one repair under the warranty policy. Ouch.

In second-to-last place was Land Rover at 44.21%.
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Unread 03-22-2007, 09:54 AM   #4
NaeKid
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Quote:
Originally Posted by Sammer
Looks like it's not limited to one model:

Jeep Brand Comes in Last in Reliability Study
Posted by mike on 2007/2/1 8:10:50 (1378) reads

Yikes! That's one of the worst headlines we've ever had to write!

Warranty Direct, an independent automotive warranty specialist company, released the results of a survey they recently conducted regarding the reliability of major automotive brands for vehicles 3-to-9 years old. They are ranked by the percentage of mechanical failures reported covered by each brand warranty policy.

Not a single U.S. brand made the top ten - the list was led by Mazda (8.04), Honda (8.90), and Toyota (15.78). Jeep was absolute last in the list with 46.35% of vehicles needing at least one repair under the warranty policy. Ouch.

In second-to-last place was Land Rover at 44.21%.
At least Jeep honored their warranty. I had a gear-whine in my Unlimited - turned out that someone didn't set the bearings properly at the factory. The thing is - it was fixed, I can still afford a coffee - and I am happy that the whine is gone.

Until you can take the human-factor (error) out of building vehicles, there will be issues that need to be addressed.

Compare the warranty repairs of vehicles today vs that from the '60s - or even the '30s. You will probably find that the vehicles made in the last 5 years are better than ever - better workmanship, better materials - better overall.
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Unread 03-22-2007, 10:15 AM   #5
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off subjext but ur whine u had. was it only under acceleration and could hear it but not to loud when windows and top were up?
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Unread 03-22-2007, 11:01 AM   #6
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Interesting. Service under warranty = poor reliability. Seems to me this is somewhat flawed. A single common issue or two within a product line that required warranty service could really skew the results. Of course, it is still telling that the top three do tend to be rather reliable.
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Unread 03-22-2007, 11:24 AM   #7
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Originally Posted by BigJerm
off subjext but ur whine u had. was it only under acceleration and could hear it but not to loud when windows and top were up?
I believe it turned out to be a pinion bearing not being pre-loaded properly that caused the grief. The whine was always there, just more noticable on acceleration. I originally thought it was something that "needed to set itself" for the whine to go away. All of a sudden, there was some thumping related to the whine that sounded like it was coming from the front-end so I took it in and asked them to take a peak.

For something that sounded like the front end, it turned out that it was the rear end.
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Unread 03-22-2007, 11:41 AM   #8
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Originally Posted by 11Years1YJ
Interesting. Service under warranty = poor reliability. Seems to me this is somewhat flawed. A single common issue or two within a product line that required warranty service could really skew the results. Of course, it is still telling that the top three do tend to be rather reliable.
I personally do not think that warranty is an indication of reliability, but an indication of a company standing behind their product. Jeep might have alot of warranty claims, but it also says that Jeep stands behind their name.

To me - that matters more!
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  • From street to trail, '88 YJ on 38" tires does it all well
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  • a Kawasaki KLR650 DualSport bike

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Unread 03-22-2007, 12:27 PM   #9
Sammer
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Quote:
Originally Posted by NaeKid
. Jeep might have alot of warranty claims, but it also says that Jeep stands behind their name.

To me - that matters more!
Well, this is an optimistic way to look at it. I like it!
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Unread 03-23-2007, 09:22 AM   #10
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I guess the other pieces of this too might be (1) the duration of respective warranties and (2) the types of vehicles covered. As for the latter point... look at the Jeep vehicle line - all SUVs. The others are not. I'm not going to beat on a Camry, Civic, or Protege like I'm going to beat on my SUV - on road or off. Heck, does Mazda even have a truck (and how many Tributes are there out there?) I'd venture to guess there might be some loose relationship between the number of SUVs/offroad vehicles in the lineup and the number of warranty claims. Just a thought.
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Unread 03-23-2007, 09:35 AM   #11
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Quote:
Originally Posted by 11Years1YJ
I guess the other pieces of this too might be (1) the duration of respective warranties and (2) the types of vehicles covered. As for the latter point... look at the Jeep vehicle line - all SUVs. The others are not. I'm not going to beat on a Camry, Civic, or Protege like I'm going to beat on my SUV - on road or off. Heck, does Mazda even have a truck (and how many Tributes are there out there?) I'd venture to guess there might be some loose relationship between the number of SUVs/offroad vehicles in the lineup and the number of warranty claims. Just a thought.
.
Mazda B-Series is re-labeled as a Ford Ranger. Has been for years and years.
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Hello, my name is Vance and I am a Jeepaholic.
Its better to be naked with your friends, than to be clothed with your enemies
  • From street to trail, '88 YJ on 38" tires does it all well
  • Silver 2006 TJ Unlimited, zombie ready as the daily-driver
  • a Kawasaki KLR650 DualSport bike

- - - - - - -TEOTWAWKI- - - - - - -


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Unread 03-23-2007, 09:38 AM   #12
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11Years1TJ

---Good point!---

Had an Acura for 4 years...was in the shop 4 times for quality control issues. That seemed like a lot...
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Unread 03-23-2007, 10:26 AM   #13
greggradwohl
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Another point worth noting is that you are comparing brands not vehicles.

Something to keep in mind is that non-Wrangler jeeps do not hold their value especially well.
Wranglers, on the other hand, hold their value better than almost ANY vehicle.
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