I'm the exception I guess... Mine came on time but had a few quality issues - bent piece, cheap plastic that cracked after a few months I had to replace, mis-shaped header, etc. My respect for him went when he ignored emails from a then still relatively happy customer. I've never dis-respected him, but if someone asks will tell my story. I expected to get a really high quality top, and that didn't happen.
Comparing Bestop with ORH isn't really fair. Large companies tend to move slower. Still I'd be upset if I had ordered one. When Bestop's NX finally shows up, I'll let a few others get their hands on it first. Hopefully, it'll be a decent top, and if so I'll swap out.
Past: 2010 JK Unl. Islander, ORH Whisper Top (for now)
70-something DJ-5 RHD (years ago - never got over the thief who tried to steal it burning it)