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Unread 04-14-2013, 04:01 PM   #1
bradg33
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Bought new Supertop NX for JK - has a hole in it...

I bought a brand new Supertop NX for my 2-Door JK from Quadratec. It arrived Friday and I installed yesterday. After we installed it, I noticed a slightly-bigger-than-pin-sized hole just behind the passenger seat, almost directly above the sound bar. It's not a tear, but a small puncture. I can't think of anything done during the install that would have led to this, so my only conclusion is it came that way.

Obviously I'm not too pleased that my new $900+ top has a hole.

I plan to call Quadratec tomorrow, but I'm trying to figure out what my best course of action here is. Is is unreasonable to expect the top to be replaced? I know they can be patched, but part of me doesn't really think I should have to patch my brand new top. The other part of me is unsure it wants to devote a couple hours to removing and repacking the current top, and another 3+ installing a new one.

So, where should I reasonably set my expectations as to a realistic and reasonable resolution on this?

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Unread 04-14-2013, 04:04 PM   #2
awinski
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theres not much you can do considering you've already installed it. its pretty much up to the company, either you're SOL or they could be a really nice company.
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Unread 04-15-2013, 06:29 AM   #3
Green08
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I had an issue with my new Supertop a while back. Went through QT and then Bestop to see who would help out. Bestop sent me a whole new top and I returned my original, all on their dime. The top took forever to arrive, but it did happen.
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Unread 04-15-2013, 06:31 AM   #4
cyberpyrot
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just use a little rubber cement good as new.
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Unread 04-22-2013, 02:33 PM   #5
bradg33
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Update: I reported the issue to Quadratec, they reported it to Bestop, and about a week later, a new cover arrived on my porch. Haven't installed it yet (it got cold here in Kansas, don't want to deal with the tight fabric), but I suspect it'll work great.
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Unread 04-22-2013, 06:46 PM   #6
wilywillie
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I cover my pin holes with duct tape

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Unread 04-22-2013, 06:47 PM   #7
djm
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I have found Quadratac to be a top notch company to deal with. Their customer service is second to none.

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