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Unread 06-23-2010, 08:28 AM   #1
jarrod318
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Auto Trans stuck in reverse

I was parked and when I reversed out out I became stuck in what I think is reverse. Could be neutral? My waranty expired 2 weeks ago a i am feeling fd. It is being towed to the dealership now so we will see what they say. I am having nothing but problems with my 07 and now considering trading it in for an 08/09. This sucks? I really love the Jeep but this is getting old. Has anyone had experience with this issue?

Any thoughts or suggestions would help. I guess i need to gear up for a fight with the dealership. Any thoughts on that as well?

Thanks

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Unread 06-23-2010, 08:35 AM   #2
ZBoater
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Not sure what you would fight with them about. If the warranty expired, that is just plain bad luck. You have a decision to make. You can get an extended warranty for FUTURE occurences (prepare yourself to pay for this one) or get into a newer Jeep with warranty still left.

I bought mine with one year of warranty left and did no mods until it expired. It has behaved beautifully. When the warranty expired, I had the same choice. I decided to mod the heck out of it because I felt confident about my Jeep. Doesn't mean it won't break on me in the future, but at least I feel it is worth it. If I had any serious issues with it like you seem to have, I would have probably reconsidered my decision.

Good luck and let us know what the dealer says!
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Unread 06-23-2010, 08:59 AM   #3
SoCalJK
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I haven't had this problem but a buddy has had a similar issue with his Mercedes. Problem is that the reverse switch breaks and doesn't feed info to the control module. Cost of new switch for him is less than $30. You should be able to override by starting and then pushing a screwdriver in the override slot and putting in gear. Too late if it is already on the way to the dealer.
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Unread 06-23-2010, 09:01 AM   #4
jarrod318
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I hope it is a quick cheap fix like that SoCalJK. I was thinking that it is the linkage or something else.
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Unread 06-23-2010, 09:03 AM   #5
MrOrange
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I have an 09 auto and never had this problem or heard of anyone having this problem. If you're considering trading to an 08/09, keep in mind most of them don't have a warranty because they came with the non-transferable lifetime powertrain. Otherwise you can try to find a dealership offering their own used vehicle warranty. Hopefully it's not an expensive fix.
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Unread 06-23-2010, 09:07 AM   #6
SoCalJK
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Good luck. Let us know what it is.
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Unread 06-23-2010, 09:13 AM   #7
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Quote:
Originally Posted by MrOrange View Post
I have an 09 auto and never had this problem or heard of anyone having this problem. If you're considering trading to an 08/09, keep in mind most of them don't have a warranty because they came with the non-transferable lifetime powertrain. Otherwise you can try to find a dealership offering their own used vehicle warranty. Hopefully it's not an expensive fix.
The regular 3 year/36,000 mile warranty is transferable, though.
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Unread 06-23-2010, 11:55 AM   #8
jarrod318
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Ok so i just heard back from the dealership. The shifter cable came loose and they need to replace the whole assembly which is $600.00. Naperville Jeep gave me a one time good faith pass and will do it for free and pick up the tow charge. I am in shock! Naperville Jeep ROCKS!!!
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Unread 06-23-2010, 12:00 PM   #9
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Quote:
Originally Posted by jarrod318 View Post
Ok so i just heard back from the dealership. The shifter cable came loose and they need to replace the whole assembly which is $600.00. Naperville Jeep gave me a one time good faith pass and will do it for free and pick up the tow charge. I am in shock! Naperville Jeep ROCKS!!!
Awesome. Being so close to the warranty I would expect them to fix it to keep you as a customer.
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Unread 06-23-2010, 12:04 PM   #10
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Quote:
Originally Posted by jarrod318 View Post
Ok so i just heard back from the dealership. The shifter cable came loose and they need to replace the whole assembly which is $600.00. Naperville Jeep gave me a one time good faith pass and will do it for free and pick up the tow charge. I am in shock! Naperville Jeep ROCKS!!!
Wow! Outstanding! Those guys deserve extra business for taking care of you like that. Congratz!
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Unread 06-23-2010, 12:23 PM   #11
BigRed09
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when you go pick it up i'd bring in some sodas or beer or something, that's not a common occurrence.
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Unread 06-23-2010, 01:16 PM   #12
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Ditto on that. Bring both and offer beer first then soda afterwards if they refuse the beer.
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Unread 06-23-2010, 01:31 PM   #13
krutj
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This rare occurrence has made my day......

Usually, all we hear about is crappy dealerships!

Congrats!!
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Unread 06-23-2010, 02:37 PM   #14
jarrod318
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I completly agree guys. I may add a few pizzas in as well. Thanks to everyone for the post's. I am new to the Jeep world and not very handy (yet) so I always appreciate the help and suggestions from everyone. Jeep Forum ROCKS as well!!!
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Unread 06-23-2010, 02:40 PM   #15
SoCalJK
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That is great customer service! They deserve the treats. Also let them know that you posted on the forum. Good publicity is always welcome at the dealers.
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