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ECGS Black Friday Sale!!Gear Installs at CCOR SpecialWe have Engo 10k Synthetic IN STOCK!!! Hurry while supplie

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Unread 09-15-2013, 10:51 AM   #1
idencustom
Registered User
2013 JK Wrangler 
 
Join Date: Dec 2003
Posts: 40
2013 JKU softop leaks

Just wanted to share a Jeep Customer Service story. Jeep has been incredible in the handling of my Wrangler. It has been leaking on the B pillars for months now... and I just assume I would have to live with it. I brought it in to the dealership, and they contacted Jeep who had a tech from SealTech do a diagnosis and they found a problem with my mucket seals, and replaced them.. Jeep followed up right away with a call from their Enhanced Customer Satisfaction department and they are even replacing my carpet as well. I've been impressed with the way they have handled this whole situation... because I wasn't even expecting anything more than "That's part of owning a convertible". They replaced both front door and rear door frames, installed a foam kit... sealed the header and cowl and sealed both A and B posts. They ran several water test and get now everything is okay.

The only thing is... they will not guarantee that it won't leak in a car wash. I was find with that. Also, they say that a lot of peope remove the bars on top of the door frames and that causes issues (I've never done this so didn't apply to me).

They've made me a believer in the brand. The ECS department has been GREAT. The only downside was having to use a Chrylser Impala as the loaner car... lol.

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Unread 09-20-2013, 07:48 AM   #2
OH9JK
Registered User
2009 JK Wrangler 
 
Join Date: Jun 2011
Location: Graham, NC
Posts: 692
Great to hear! Not everyone is so lucky with their service dept.

Oh and when did Chrysler start making the Impala?
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