2013 JKU softop leaks - JeepForum.com
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Unread 09-15-2013, 10:51 AM   #1
Registered User
2013 JK Wrangler 
Join Date: Dec 2003
Posts: 40
2013 JKU softop leaks

Just wanted to share a Jeep Customer Service story. Jeep has been incredible in the handling of my Wrangler. It has been leaking on the B pillars for months now... and I just assume I would have to live with it. I brought it in to the dealership, and they contacted Jeep who had a tech from SealTech do a diagnosis and they found a problem with my mucket seals, and replaced them.. Jeep followed up right away with a call from their Enhanced Customer Satisfaction department and they are even replacing my carpet as well. I've been impressed with the way they have handled this whole situation... because I wasn't even expecting anything more than "That's part of owning a convertible". They replaced both front door and rear door frames, installed a foam kit... sealed the header and cowl and sealed both A and B posts. They ran several water test and get now everything is okay.

The only thing is... they will not guarantee that it won't leak in a car wash. I was find with that. Also, they say that a lot of peope remove the bars on top of the door frames and that causes issues (I've never done this so didn't apply to me).

They've made me a believer in the brand. The ECS department has been GREAT. The only downside was having to use a Chrylser Impala as the loaner car... lol.

idencustom is offline   Reply With Quote Quick reply to this message
Unread 09-20-2013, 07:48 AM   #2
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2009 JK Wrangler 
Join Date: Jun 2011
Location: Stokesdale, NC
Posts: 718
Great to hear! Not everyone is so lucky with their service dept.

Oh and when did Chrysler start making the Impala?
OH9JK is offline   Reply With Quote Quick reply to this message

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