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Unread 05-25-2013, 11:47 AM   #1
klong4u
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2013 JK Wrangler 
 
Join Date: May 2013
Location: Mooresville, NC
Posts: 18
Buyer beware

I have a brand new 2013 Sahara with 1,900 miles on it when it started to have issues. At 2,300 miles it needed to be towed to the dealership. Chrysler denied me warranty service on the vehicle and it cost me nearly $1,200 out of pocket to get the vehicle repaired. I Weil never buy another Chrysler product again

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Unread 05-25-2013, 02:36 PM   #2
YJ_89
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1989 YJ Wrangler 
 
Join Date: Apr 2011
Location: Lorain, Ohio
Posts: 38
What was wrong with it?
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Unread 05-27-2013, 05:33 PM   #3
klong4u
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Join Date: May 2013
Location: Mooresville, NC
Posts: 18
The clutch failed at 1,900 and completely burned out at 2,300. I have been driving stick shifts for 25 years and never burned out a clutch. The area manager for Chrysler looked at the disassembled clutch and said it was due to customer abuse. However, there were no signs of customer abuse (dings, dents, mud every where, etc) and instead of determining what could have caused the pressure plate or clutch to stick he just denied the warranty repair. The clutch is under warranty for the first 12,000 miles, but instead of standing behind their product they blamed their customer. I am in the process of taking them to court and I'll key the judge decide if my brand new Jeep that doesn't have a speck of dusty our dirty on it looks like an abused vehicle
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Unread 05-30-2013, 01:19 AM   #4
kennyboobear
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Join Date: Jul 2008
Location: San Jose, California
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Quote:
Originally Posted by klong4u View Post
The clutch failed at 1,900 and completely burned out at 2,300. I have been driving stick shifts for 25 years and never burned out a clutch. The area manager for Chrysler looked at the disassembled clutch and said it was due to customer abuse. However, there were no signs of customer abuse (dings, dents, mud every where, etc) and instead of determining what could have caused the pressure plate or clutch to stick he just denied the warranty repair. The clutch is under warranty for the first 12,000 miles, but instead of standing behind their product they blamed their customer. I am in the process of taking them to court and I'll key the judge decide if my brand new Jeep that doesn't have a speck of dusty our dirty on it looks like an abused vehicle
If I can give any advice, it's that you do your research on the following.

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act

Don't hate the product due to a ****ty dealership. Personally, I would've refused to pay anything and made a huge deal out of it involving the above act. That said, knowing is half the battle.

In short, it basically means that unless they can prove without a shadow of doubt that the failure was caused by you (I don't care how bad you are with a clutch, abuse won't kill a clutch with less than 2k miles on it), they have to repair it under warranty.

On another note, report that dealer to the BBB. Sounds like some shady pricks there.

Don't let a bunch of ***-hattery spoil your new, and very capable vehicle.

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Unread 05-30-2013, 04:53 AM   #5
klong4u
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Join Date: May 2013
Location: Mooresville, NC
Posts: 18
Thank you for writing Kenny. It was Chrysler's area manager that denied the claim. I was on the phone with Chrysler and written them and it is clearly Chrysler that is shady, not the dealership. I am shocked that a corporation would try and screw a customer over such a small cost to them relative to the purchase price vs. legal action, but they made their decision and at this point I'm done trying to reason with them. My lawyer said it's a warranty issue and he, as a Jeep owner, wants to take on Chrysler because he is pissed off by this B.S.
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Unread 11-02-2013, 11:50 PM   #6
Jeepdozier
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Join Date: Jan 2013
Location: Richmond, TX
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I bought a 2013 Sahara the roof leaked the whole year I had it. I kept taking it back to the dealership every single time. It was a year long fight but I won without legal help. I got another vehicle. The dealership was like what do you want duh another Jeep that does not gush water.
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Unread 11-03-2013, 07:59 AM   #7
klong4u
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2013 JK Wrangler 
 
Join Date: May 2013
Location: Mooresville, NC
Posts: 18
Lol.... I do love the Jeep and I understand that things mechanical do have issues ... So those weren't my problems. I do have an issue with a company that doesn't stand behind their product with only 1,900 miles on it. I'm glad to hear you were not forced to go the route of filing a lemon law claim!

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Unread 11-03-2013, 08:02 AM   #8
catahoula
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I would try to contact Chrysler and see if they could do something or search for hidden recalls or similar problems maybe that can help your case.
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Unread 11-03-2013, 08:24 AM   #9
klong4u
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Join Date: May 2013
Location: Mooresville, NC
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If you are taking to me I won my case .... They paid for my warranty service after my lawyer told them I was suing them if they didn't pay me within 5 business days

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Unread 11-03-2013, 09:08 AM   #10
Jeepdozier
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Yeah I agree to have to go to that distant was awful. Nowadays customer service is not what it used to be. It's a shame that when a consumer buys something you have to get an attorney involved. Then the big companies want to say that people are sue happy. Nah they just lack customer service. Tsk tsk tsk.
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Unread 11-03-2013, 09:35 AM   #11
klong4u
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2013 JK Wrangler 
 
Join Date: May 2013
Location: Mooresville, NC
Posts: 18
They are playing the numbers. They figure that fit every 10 people they deny only one person will sue, so it's cost effective for them to deny service. Plus they sell every Jeep they make so they figure they don't need to bend over backwards to make their customers happy on that product.

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