I have always had great experiences with them in the past and very recently as well. I have placed extensive orders many times, and had no problems.
I once did get two of the same item where I needed one for each side, they told me to keep it, and they'd send the right one out immediately. I sold the extra part on Ebay and made $20 back, LOL.
Sorry to hear you had a bad experience. I also deal equally with 4WD Hardware, and find them to be usually the same exact price, if only off by a few dollars. Maybe you could try them? <a href="http://www.4wd.com" target="_blank">www.4wd.com</a> they sell just about all the same stuff, but sometimes Quadratec offers a product that 4wd doesn't, or vice-versa, which is why I still deal equally with both.