Originally Posted by iowaneedshills
The lady's comment was that because it wasn't a recall, it wouldn't be paid for, period. She said it didn't matter if it was a TSB when I brought it up. Guess I'll try again and see if I get someone that is a little more agreeable...
Here is how my conversation with Chrysler went down (in a nutshell):
Me: I'm calling because I'm having a problem with my oil pump drive gear and its giving me check engine lights and my jeep won't run. Chrysler has a TSB for it and I want to see about getting the repairs covered
Chrysler Rep.:What is the last 8 of the vin and what's the mileage?
Me: ******** and 65k miles
CR: Well I have a TSB for an oil pump drive gear but yours does not qualify.
Me: I know it doesn't, that's why I'm having to call you. It has the problem but was built a few months outside of the TSB range. Yall should cover this just like yall did for the 2005's because obviously the problem is bigger than you're leading owners to believe. What do I need to do to get it covered?
CR: You will need to have it diagnosed by a certified Chrysler/Jeep dealership.
Me: Do I have to pay for the diagnosis?
Me:Are you going to guarantee that yall will cover it if they agree that it is teh oil pump drive gear
Me: So i may be out $100 for the diagnostics?
(Fast Forward, my dealership didn't charge me)
CR: You will be contacted in the next 1 or 2 business days by a Chrysler Rep. and he will handle your case.
I took it to the dealership, they diagnosed it that same day. In the next few days I heard back from the Chrysler Rep and he told me they would cover all but $100.
It's now fixed, no more check engine lights or bucking, spitting, and sputtering. All of that only cost me some time on the phone, 2 trips to the dealership, and $100.