BROKEN PLASTIC- Warranty?? - JeepForum.com

 
LinkBack Thread Tools
post #1 of 10 Old 12-22-2009, 09:43 AM Thread Starter
armartel
Registered User
2005 TJ Wrangler 
 
Join Date: May 2008
Location: Boston
Posts: 96
BROKEN PLASTIC- Warranty??

I bought a scratch resistant window set from BEST TOP in October and this morning I went out to the car and the window was cracked. I've only had it for three months, but I was hoping that someone had some experience or advice in dealing with Best Top and trying to get a replacement?

Does anyone know what the warranty covers? I"m pretty sure that it cracked because it was really cold outside, does anyone know if using the soft windows in the winter (below a certain temperature) voids the warranty???

Thanks so much for the help.

armartel is offline  
Sponsored Links
Advertisement
 
post #2 of 10 Old 12-22-2009, 09:49 AM
bdevr
Registered User
1997 TJ Wrangler 
 
Join Date: Nov 2008
Location: reno
Posts: 199
Bestop is usually very good with warranty issues and sending replacements...
bdevr is offline  
post #3 of 10 Old 12-22-2009, 09:56 AM
tavic
Registered User
2010 JK Wrangler 
 
Join Date: Apr 2009
Location: Oklahoma City
Posts: 1,733
If its not listed on the warranty and care card, its covered.
tavic is offline  
post #4 of 10 Old 12-22-2009, 10:48 AM Thread Starter
armartel
Registered User
2005 TJ Wrangler 
 
Join Date: May 2008
Location: Boston
Posts: 96
I can't find the warranty and care card. Does anyone have a PDF to it, or have it handy and could let me know if this will be covered? I'm so bummed this happened... I just bought them.
armartel is offline  
post #5 of 10 Old 12-22-2009, 10:52 AM
bdevr
Registered User
1997 TJ Wrangler 
 
Join Date: Nov 2008
Location: reno
Posts: 199
check bestop.com. Instructions and warranty info is available for download.
bdevr is offline  
post #6 of 10 Old 12-23-2009, 02:24 PM Thread Starter
armartel
Registered User
2005 TJ Wrangler 
 
Join Date: May 2008
Location: Boston
Posts: 96
I went back to Quadratec and it looks like they are going to ship me a new one. They didn't say that exactly, but after I sent pictures to them, I got an email saying that there was a tracking number for my order and it looks like it was drop shipped, but that the product is still in the warehouse... Anyone have any experience with this process?
armartel is offline  
post #7 of 10 Old 12-23-2009, 02:28 PM
JeepRocks86
Some Call me RockDog
 
JeepRocks86's Avatar
2003 TJ Wrangler 
 
Join Date: Feb 2006
Location: Louisville, KY/ Columbus, IN
Posts: 6,358
I know here in KY, windows are covered under insurance, as an FYI. Good luck getting your window. Sounds like it's going to work for you.

Stretched TJ , Coil overs, 42" IROKS, 60/14 bolt...
'95 YJ fuel injected 302, 8.8, cage, ARBs.
'04 QC LB Cummins 4x4
My TJ Build Thread.
www.kifourwheelers.com
For Sale:
TJ Rear Dana 44 shaftsfor sale
3 11"& 2 13" BBCS shocks



JeepRocks86 is offline  
post #8 of 10 Old 12-23-2009, 04:46 PM
bdevr
Registered User
1997 TJ Wrangler 
 
Join Date: Nov 2008
Location: reno
Posts: 199
Quote:
Originally Posted by armartel View Post
I went back to Quadratec and it looks like they are going to ship me a new one. They didn't say that exactly, but after I sent pictures to them, I got an email saying that there was a tracking number for my order and it looks like it was drop shipped, but that the product is still in the warehouse... Anyone have any experience with this process?
Many many times... The parts are being shipped directly from bestop. Don't sit by the door holding your breath, but they should be coming. Also, don't be too surprised if they send you the wrong thing...
bdevr is offline  
post #9 of 10 Old 12-23-2009, 08:52 PM Thread Starter
armartel
Registered User
2005 TJ Wrangler 
 
Join Date: May 2008
Location: Boston
Posts: 96
You know, I never thought to check with insurance... What a great idea! I'll call them tomorrow... Thanks again.
armartel is offline  
post #10 of 10 Old 12-23-2009, 08:59 PM
Nonya
Web Wheeler
1998 TJ Wrangler 
 
Join Date: Feb 2007
Location: Nice
Posts: 1,653
Best top sent me a side window and a rear window under warranty free of charge. Great company to deal with.
Nonya is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the JeepForum.com forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid e-mail address for yourself.



Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Jeep Forums Replies Last Post
Broken Plastic piece around stick shift JLCJ7 JK Wrangler Technical Forum 10 12-18-2010 10:42 PM
broken plastic on shift boot Timbo TJ Wrangler Technical Forum 22 04-21-2010 08:47 PM
interior door plastic broken/cracked Trebor TJ Wrangler Technical Forum 4 12-08-2008 08:41 PM
Broken door frame... warranty? Patmack18 JK Wrangler Technical Forum 3 03-20-2008 01:20 PM
Shifter boot plastic frame broken PERTU TJ Wrangler Technical Forum 8 03-31-2007 07:43 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome