Originally Posted by willydigger View Post
As I reported in this thread several months back, I drove in to the dealer armed with a pic of the worn gear. They got me in the next day and agreed it needed replaced under warranty. They deteremined the cam was not excessively worn (which was my opinion as well although the limited view you get through the OPDA hole isn't really optimal for evaluation.)
While they had the Jeep, the service tech took the liberty to check it out thoroughly and found a couple other items of concern. They replaced the water pump (evidence of seepage), the front timing cover gasket (minor leak), and inner and outer front axle seals and outer u-joints all under warranty as well. Not bad for a $100 deductable payment.
The level of service can vary tremendously from dealer to dealer so it pays to do some research and find a willing dealer that has a history of good service.
Also, be sure to go in well prepared with what you want to say and have documentation to help state your case, but be sure not to come across as brash or arrogant. Establishing good rapport with the service manager is a good place to start.