Quadratec and call tags... - JeepForum.com

 
LinkBack Thread Tools
post #1 of 6 Old 03-17-2008, 04:00 PM Thread Starter
certifiablejeep
Bicentennial Nickel
 
certifiablejeep's Avatar
1976 CJ5 
 
Join Date: Aug 2002
Location: Bedford, NH
Posts: 2,421
Quadratec and call tags...

I know this isn't exactly technical and I am not out to bash someone, but I need to find out some info.

I don't like to bash anyone because I truly believe what goes around comes around, but at the same time I believe in knowing if I am the exception or the rule and I need to know this.

I have been issued 2 call tags now for UPS to come pick up some parts that I ordered that were mis-packaged. We are talking about $100 worth of parts. They didn't have any others, so they said they would issue the tags and refund my money. 2 weeks went by and they didn't pick them up, so I called back and they said they would re-issue the call tags.

This seems a little odd to me. I find it hard to believe htat UPS and the massive infrastructure would not receive a set of instructions, but I just wanted to throw it out there to see what lengths of time you typically see for pick-ups on this.

We are talking not a lot of money, but it was actually their fault to begin with and I have ordered thousands of dollars worth of parts from them and fortunately I have never had to return anything this way, so I don't have a lot to go on.

Thanks,
cb



CertifiableJeep website
'76 ORANGE CJ-5
'76 MAROON CJ-5
'78 SILVER CJ-7
'82 WHITE CJ-8 Build Thread
'83 GREEN UK CJ-7 Build Thread
ORANGE JEEP CLUB #41
SILVER JEEP CLUB #41
SIENNA JEEP CLUB #62
RHD JEEP CLUB #41

NEWJO Member
Forum
certifiablejeep is offline  
Sponsored Links
Advertisement
 
post #2 of 6 Old 03-17-2008, 04:51 PM
high51977
Registered User
 
Join Date: Jan 2007
Location: Orono, ME
Posts: 731
I've had to return stuff, not from quadratec but from other companies and I usually have to take the item being returned to the terminal or a recognized pickup point. I don't know why that is, they can drop it off at my house and leave expensive merchandise on my doorstep in the rain but they can't pick it up?

Quote:
Play by the rules you're gonna miss all the fun
high51977 is offline  
post #3 of 6 Old 03-17-2008, 04:57 PM
Floridazed
Registered User
 
Floridazed's Avatar
1980 CJ7 
 
Join Date: Oct 2007
Location: Ocala, Florida
Posts: 740
I usually get an RMA number and drop it off at a "pickup point" (the mailbox place in the local shopping mall)
They issue me a RMA number.
I've even had them email me a prepaid shipping label.

As for UPS, I work out of the house, so I talk to my dude a few times a week, he usually just takes a package if it needs to go back.

Andy
_______________
1980 CJ-7 : 151GM : Stock : In process of restoration (always constant, and something to do.)
Project "Vote Utilitarian"
Floridazed is offline  
post #4 of 6 Old 03-18-2008, 11:37 AM Thread Starter
certifiablejeep
Bicentennial Nickel
 
certifiablejeep's Avatar
1976 CJ5 
 
Join Date: Aug 2002
Location: Bedford, NH
Posts: 2,421
They wouldn't give me a RMA number because THEY messed up.
I have dealt with others where I messed up and had to send it back on MY dime. Since it is their fault, they want to pick it up, but as time goes by, they still have my money and they parts are just sitting there on the front porch day after day waiting for pick up. I bring them in at night, but the one day that I forget (today) I am sure they will be by to pick it up...

Just was curious as to what everyone else had experienced when the wrong part showed up.

Thanks,
cb


CertifiableJeep website
'76 ORANGE CJ-5
'76 MAROON CJ-5
'78 SILVER CJ-7
'82 WHITE CJ-8 Build Thread
'83 GREEN UK CJ-7 Build Thread
ORANGE JEEP CLUB #41
SILVER JEEP CLUB #41
SIENNA JEEP CLUB #62
RHD JEEP CLUB #41

NEWJO Member
Forum
certifiablejeep is offline  
post #5 of 6 Old 03-18-2008, 11:58 AM
sanmiam
Registered User
 
sanmiam's Avatar
1983 CJ7 
 
Join Date: Oct 2005
Location: Philadelphia
Posts: 259
Although I have never delt with quadratec outside of going there to pick stuff up, I do know that UPS is managed by a bunch of retarded monkeys much in the same fashion as that monster.com commercial. I have dealt with 2 RMAs, both of which took repeated calling to UPS and reiterating what they had stated regarding when they would pick something up. Once I just ended up going down to the UPS store (also a bunch of donkeys) and shipping it out on my dime because I did not have the time to deal with their incompetance, and $10 was a small price to pay to ease my fustration.

The other time was when they dropped a box, most likely off a 3 story building, and had to get it for examination. For whatever reason they refused to understand that leaving electronics out in the rain is a bad idea, could not understand why I don't just leave my garage door open all day, and would not walk all the way to my front porch since the walkway was not finished and the box weighed over 50 lbs. As such, I was asked to "conveniently" bring it down to the UPS shipping depot - 40 minutes + away, where I could drop it off for examination and drive another 40 minutes each way to go pick it up 2 days later while they sat around *** grabbing for 2 weeks in resolving my case. I threatened legal suit on that one and it was cleared up real quick w/o having to spend more than 5 minutes of my time typing up a letter.

I ship FedEx now.

Building a Jeep is like playing golf, every now and then you get a good shot that makes you believe, hey I can do this!
sanmiam is offline  
post #6 of 6 Old 03-18-2008, 12:38 PM
VaCJ79
Registered User
1979 CJ7 
 
Join Date: Oct 2006
Posts: 444
I had the same problem with them. I got a radiator from them that lasted about a month till it went bad. They sent me a new one but I was never able to get the correct one. They were very helpful but It took them about a month and 2 phone calls a week to pick the two incorrect ones. Ended up having to order from else where.

1979 CJ7 258 / 4.0 head / J20 power Steering / T150 Dana 20 / EMU YJ 2" lift / Custom front bumper

Looking for : Please PM, Carter 2 barrel Carb before you through it out
VaCJ79 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the JeepForum.com forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid e-mail address for yourself.



Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Jeep Forums Replies Last Post
Net Call Net Call Net Call!!! gunnhr Jeep CJ Forum 9 03-30-2012 07:07 AM
What do you call it? PeteTx Jeep CJ Forum 11 07-23-2010 02:43 PM
What Color would you call this? hookntail Jeep CJ Forum 8 01-19-2009 06:18 AM
First trip out/ bad Tags plmoss21 Jeep CJ Forum 15 02-26-2006 06:57 AM
what kind of tags should i get for my 73 jeepin cj-5 Jeep CJ Forum 4 03-19-2003 04:50 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome