Although I have never delt with quadratec outside of going there to pick stuff up, I do know that UPS is managed by a bunch of retarded monkeys much in the same fashion as that monster.com commercial. I have dealt with 2 RMAs, both of which took repeated calling to UPS and reiterating what they had stated regarding when they would pick something up. Once I just ended up going down to the UPS store (also a bunch of donkeys) and shipping it out on my dime because I did not have the time to deal with their incompetance, and $10 was a small price to pay to ease my fustration.
The other time was when they dropped a box, most likely off a 3 story building, and had to get it for examination. For whatever reason they refused to understand that leaving electronics out in the rain is a bad idea, could not understand why I don't just leave my garage door open all day, and would not walk all the way to my front porch since the walkway was not finished and the box weighed over 50 lbs. As such, I was asked to "conveniently" bring it down to the UPS shipping depot - 40 minutes + away, where I could drop it off for examination and drive another 40 minutes each way to go pick it up 2 days later while they sat around *** grabbing for 2 weeks in resolving my case. I threatened legal suit on that one and it was cleared up real quick w/o having to spend more than 5 minutes of my time typing up a letter.
I ship FedEx now.
Building a Jeep is like playing golf, every now and then you get a good shot that makes you believe, hey I can do this!