[ClarkGriswold]

I recently purchased several parts from a company (I'll email the name if you ask) and the parts included a new drag link with tie rods. It turns out that they sent me two tie rod ends but one of them was the incorrect side. I emailed them and told them that they needed to check all their drag link 'kits' before someone else got a wrong one (the drag link and tie rod ends come in plastic together). To make a long story short....no response and I finally went to Advance and bought the correct tie rod end. Watch out for poor customer service and let me know if you've got a good supplier.

[Indy]

Not really a Cj tech post.

[Mr.Crowley]

I find that emailing with customer service questions or whatnot never gets me anywhere...I call them and make sure they give me the answer I want..

[jeepskate]

Exactly...the phone is a much better tool for getting things done. I always take as direct a route as I have available. Customer service and important tech issues get a phone call, casual stuff gets e-mail and a follow-up phone call if I don't hear back within a couple of days. If I need something from someone at work, I go pay them a visit...little more difficult to ignore or forget me when I'm standing next to you or talking to you on the phone...very easy to forget to respond to an e-mail, especially when people get so many e-mails nowadays. You have to keep in mind that this is a growing sport/hobby that is populated by many small, specialized companies. These aren't tech geeks, they're fabricators who spend most of their time in the shop. Someone tells them that they need to get on the web and helps them setup a web site & e-mail, but they generally don't have the time to babysit it and don't have high enough margins to hire customer service staff to man the phone & computer. They'll usually check e-mails at night, but that soon stops once they get some good exposure and get too busy to even get on the computer at night. Sucks, and maybe it ain't 'right', but that's the reality. Now if you want to pay a bigger mark-up on the parts, then they can probably hire a customer service rep

[molsenice]

did you ever attempt to cll this company and get the situation fixed???

[ClarkGriswold]

I tried to call them Friday but their hours are Monday - Thursday. I'll let you know how it goes.