I was not going to say anything but I saw a few other similar posts in the last few weeks so here we go.
I purchased a few hundred dollars worth of parts from Oconee Off Road or TheUsedJeep.com another name they use. Some of the parts were faulty out of box or failed they did not want to take back or replace. Funny way to do business they do not send reciepts, invoices, email confirmations, or packing slips. Kinda Wiered... Then he asked me for proff of purchase in his email...
First, there was a water pump after installed the fan pully would not clear the water pump housing. The Mtd Flange was pushed on too far--- they did not want to take back or replace. I purchased new one at NAPA worked perfect.
Took pictures of the fan pully clearing and not clearing. They wanted 20% restocking fee and I pay all shipping. I shared this with my credit card and the Better Business Bureau and sent the faulty water pump back with delivery confirmation. Charges reversed.
Second, Just prior to winter my hood was sprayed with OIL????? Turns out my jacket of power steering hose blew from internal pressure. The lower crimp has slow leak into the outer jacket it blew the jacket. I sent the emails below, the rebuilt engine is not even broke in yet. They would not replace or ajust the cost.
I will still need a power steering hose, any recomedations for decent price and quality. Are there any lifetime warranty ones out there?? I have not looked yet.
I am not looking for a solution. These guys did have some nice prices on some odd ball stuff I was looking for. But I had a list and knew what I wanted they gave the $$$ I wrote it down and gave them an order. The transmission front seal was wrong, pilot bushing was wrong, clutch fork springs were wrong & weaker than the 30 year old ones, the door handles shafts were like 2" too long and i needed to trim to fit.
Here are the emails for the recent power steering hose...
Subj: Re: Warranty Claim, Power Steering Hose Failure, HP Side
Date: 12/18/2008
To: alexh@theusedjeep.com
Dear Alex,
I order on the phone, many of the items ordered you do not show on the web. Funny you ask for invoice number, I have never been given an invoice number, invoice or even packing slip. I was given a total amount and payed with credit card. The power steering hose was ordered about a year ago when my engine was out and doing the restoration work.
Fred Guercio
Subj:Re: Warranty Claim, Power Steering Hose Failure, HP Side
Date:12/18/2008 2:28:26 PM Central Standard Time
From:alexh@theusedjeep.com
To:Fjguercio@aol.com
Sent from the Internet
Did you purchase this off of our website, when did you purchase it? Do you have an invoice number? Thanks!!
----- Original Message ----- From: Fjguercio@aol.com
To: Sales@theusedjeep.com
Sent: Thursday, December 18, 2008 11:14 AM
Subject: Warranty Claim, Power Steering Hose Failure, HP Side
Dear Oconne Off Road,
Ref: Warranty Claim.... Power steering hose I puchased from you
I purchased a high pressure side power steering hose for my 1978 CJ7 w/258 restore. I have about 1000 road miles on my new engine rebuild and restore. A few months ago just before I stored the CJ for winter the hose failed and is leaking.
The failure appears to be at the lower crimp from flex rubber hose to solid hose was leaking slowly under the jacket. The pressure built up and popped the jacket spraying the hood with powersteering fluid. The hose still works but has a small leak in the lower crimp area. Pictures area enclosed.
Do you cover this underwarranty. I feel the power steering hoses should last more than 1000 miles. The miles were engine break in miles so quite gentle.
I purchased a few hundred dollars worth of parts from Oconee Off Road or TheUsedJeep.com another name they use. Some of the parts were faulty out of box or failed they did not want to take back or replace. Funny way to do business they do not send reciepts, invoices, email confirmations, or packing slips. Kinda Wiered... Then he asked me for proff of purchase in his email...
First, there was a water pump after installed the fan pully would not clear the water pump housing. The Mtd Flange was pushed on too far--- they did not want to take back or replace. I purchased new one at NAPA worked perfect.
Took pictures of the fan pully clearing and not clearing. They wanted 20% restocking fee and I pay all shipping. I shared this with my credit card and the Better Business Bureau and sent the faulty water pump back with delivery confirmation. Charges reversed.
Second, Just prior to winter my hood was sprayed with OIL????? Turns out my jacket of power steering hose blew from internal pressure. The lower crimp has slow leak into the outer jacket it blew the jacket. I sent the emails below, the rebuilt engine is not even broke in yet. They would not replace or ajust the cost.
I will still need a power steering hose, any recomedations for decent price and quality. Are there any lifetime warranty ones out there?? I have not looked yet.
I am not looking for a solution. These guys did have some nice prices on some odd ball stuff I was looking for. But I had a list and knew what I wanted they gave the $$$ I wrote it down and gave them an order. The transmission front seal was wrong, pilot bushing was wrong, clutch fork springs were wrong & weaker than the 30 year old ones, the door handles shafts were like 2" too long and i needed to trim to fit.
Here are the emails for the recent power steering hose...
Subj: Re: Warranty Claim, Power Steering Hose Failure, HP Side
Date: 12/18/2008
To: alexh@theusedjeep.com
Dear Alex,
I order on the phone, many of the items ordered you do not show on the web. Funny you ask for invoice number, I have never been given an invoice number, invoice or even packing slip. I was given a total amount and payed with credit card. The power steering hose was ordered about a year ago when my engine was out and doing the restoration work.
Fred Guercio
Subj:Re: Warranty Claim, Power Steering Hose Failure, HP Side
Date:12/18/2008 2:28:26 PM Central Standard Time
From:alexh@theusedjeep.com
To:Fjguercio@aol.com
Sent from the Internet
Did you purchase this off of our website, when did you purchase it? Do you have an invoice number? Thanks!!
----- Original Message ----- From: Fjguercio@aol.com
To: Sales@theusedjeep.com
Sent: Thursday, December 18, 2008 11:14 AM
Subject: Warranty Claim, Power Steering Hose Failure, HP Side
Dear Oconne Off Road,
Ref: Warranty Claim.... Power steering hose I puchased from you
I purchased a high pressure side power steering hose for my 1978 CJ7 w/258 restore. I have about 1000 road miles on my new engine rebuild and restore. A few months ago just before I stored the CJ for winter the hose failed and is leaking.
The failure appears to be at the lower crimp from flex rubber hose to solid hose was leaking slowly under the jacket. The pressure built up and popped the jacket spraying the hood with powersteering fluid. The hose still works but has a small leak in the lower crimp area. Pictures area enclosed.
Do you cover this underwarranty. I feel the power steering hoses should last more than 1000 miles. The miles were engine break in miles so quite gentle.