Buyer beware - Tuffy Security Products - JeepForum.com
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post #1 of 64 Old 05-01-2013, 03:11 PM Thread Starter
Oregon76CJ7
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Buyer beware - Tuffy Security Products

Ok, so i'm kinda pissed and venting a little. But I also figured it would be good info to pass along.

About 2-3 years ago I bought a Tuffy Security Console for my CJ. Never got around to installing it until now. So, as I'm installing the new deck in the console I notice that there is rust and chipped paint on the side of the thing. Upon closer inspection I can see where the finish is bubbling up and it is clearly rusting underneath there.

So I call Tuffy customer service and they won't do jack about it. Apparently their products are "Lifetime Warranty" against "defects in material and workmanship" excludes paint and coatings.

So buyer beware. I know it's a Jeep and not a Porche so i'm not going to loose any sleep over it. However it does chap my *** a bit to know how much I paid for this thing and it rusted just sitting in my fully finished climate controlled garage.



EDIT*****UPDATE TO THIS STORY HERE*****

http://www.jeepforum.com/forum/f8/bu...l#post15828149

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post #2 of 64 Old 05-01-2013, 03:16 PM
Jevy
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Especially for what they charge I would expect better customer support

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post #3 of 64 Old 05-01-2013, 03:24 PM
Balvar24
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They would have probably been more helpful if it had been 2-3 weeks after purchase.

"Work hard, rock hard, eat hard, sleep hard, grow big, wear glasses if you need 'em."
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post #4 of 64 Old 05-01-2013, 03:42 PM
Matt1981CJ7
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Quote:
Originally Posted by Balvar24 View Post
They would have probably been more helpful if it had been 2-3 weeks after purchase.
Exactly what I was thinking. 3 years is an awfully long time to warranty paint.

If your garage is anything like mine, any number of products could have spilled on that thing to cause the finish to bubble.

Matt
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post #5 of 64 Old 05-01-2013, 03:47 PM Thread Starter
Oregon76CJ7
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I do agree, 2-3 years is a long time. But then again a "Lifetime Warranty" is a long time too. Also, my garage is not like most others. And the console was sitting on a shelf. There's not even dust on it. Any chemicals would surely stain the paint.

But that's neither here nor there, i'm gonna take it over to a friends house, blast it and repaint it.


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post #6 of 64 Old 05-01-2013, 03:47 PM
Toine
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Also please use preventive locktite on the nut under the locking mechanism,
I learned it the hard way and it took me 2 hours to get it open again.
Not the best quality but what's the alternative ?

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post #7 of 64 Old 05-01-2013, 03:54 PM
PROJECT 23
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Sell it and buy a Smittybilt. Then you'll see what an inferior product looks, operates and smells like.
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post #8 of 64 Old 05-01-2013, 03:58 PM
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3 years is pretty long to wait to make a claim, especially on something that is mentioned as not being covered in the second sentence on their site.
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post #9 of 64 Old 05-01-2013, 05:18 PM
offroadz
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What is that notch in the metal next to the rust and bubbling in the first pic?
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post #10 of 64 Old 05-01-2013, 05:28 PM Thread Starter
Oregon76CJ7
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Quote:
Originally Posted by offroadz View Post
What is that notch in the metal next to the rust and bubbling in the first pic?
It is an alignment tab. You can see one on the front of it also. I assume they used those to line up the parts prior to welding.

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post #11 of 64 Old 05-01-2013, 06:11 PM
Matt1981CJ7
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Quote:
Originally Posted by Oregon76CJ7 View Post
But that's neither here nor there, i'm gonna take it over to a friends house, blast it and repaint it.

Actually, it's both "here and there".

The point is, a manufacturer can't afford to warranty the paint on some part that sits around in your garage for 3 years, regardless of how tidy it is. I think Tuffy's warranty is quite clear about that.

Matt
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post #12 of 64 Old 05-02-2013, 02:23 AM
John Strenk
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When I pulled mine out to re-position it, the side have all rusted on mine also.

Not too surprising since I use it to plow all winter. Still it was in the middle of the jeep.
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post #13 of 64 Old 05-02-2013, 03:07 AM
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I personally think that stinks. I would remove it, have it media blasted, and then powder coated. But, looking at both their PRO and REC line warranties, they are very clear about the coating...

"Tuffy PRO line products are covered by this warranty for one year. Tuffy products are warranted against defects in material and workmanship, excluding the coating, under normal use during the one year period, from the date of purchase, that the original owner possesses the vehicle in which the part is installed and used."

"We build Tuffy REC line steel products to last a lifetime and that’s how long we’ll stand behind them. Tuffy steel products are fully warranted against defects in material and workmanship, excluding the coating, under normal use during the time that the original owner possesses the vehicle in which the part is installed and used."

While I feel your pain and these pictures make me question the quality of their "Powder Coating with a 5 Stage Pretreatment Process," I would not get too upset with Tuffy, especially since there is no ambiguity in their warranty. I appreciate this post because alerts me to the fact that the product can and will rust when exposed to the elements. Before I get around to installing mine, I might have it media blasted and powder coated just to be safe. I will also check and make sure there are no leaks in the mounting holes for the console (or any other holes in the floor of the tub). Even in light of this, I am still convinced their products are superior to anything that is currently available.

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post #14 of 64 Old 05-02-2013, 03:11 AM
John Strenk
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Around here we call that Southern Cal Powder Coating.

Meaning that unless you live is Southern California, you might as well strip it and repaint it before installing.

You would think that after all this time, they would figure out how to finish a product so it doesn't rust on the shelf.
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post #15 of 64 Old 05-02-2013, 03:26 AM
Manhattan
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I agree - that sucks. I get that they are very clear in their warranty, but that thing should last 30 years in those conditions - not 3. Pretty clear Tuffy hasn't figured out how to keep their stuff from rusting, so they're taking the chicken**** route and covering their *** with a warranty. Good to know.

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