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Unread 05-20-2013, 12:26 PM   #31
HALOjmpr
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I've spent 23 years as a retail store manager in big box stores. I've encountered almost every customer scenario you can imagine form the nicest customers to personal death threats. I've smiled through every one of them, even the death threats. The reason is I understand that some people believe that they have to be the squeaky wheel to get the grease. While that may work in some cases, 99 % of the time most service workers will do everything in their power to help you if you just communicate with them and give them an opportunity to solve the problem. Have an open mind and try not to decide what you "think" needs to happen beforehand. The outcome may surprise you.

Kudos to Tom's staff for offering the free shipping, there are VERY FEW companies that would do that.

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Unread 05-20-2013, 12:43 PM   #32
WhiteOut
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Quote:
Originally Posted by troyble View Post
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
Figures this was the case. Props to you guys

At least he voided his warranty and you guys don't have to deal with him again
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Unread 05-20-2013, 12:50 PM   #33
Davis77Cj
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X2^
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Unread 05-20-2013, 12:53 PM   #34
Redmanchew
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Quote:
Originally Posted by troyble View Post
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.



Wonder what happened to the OP?


I have TW's in front and rear and never have had any issue with them i didn't cause myself..... keep up the good work guys...
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To reiterate for the 1,067th time, when towing...
remove rear axle, xfer in N, trans in 5th, remove neg batt cable, key to Run and go??
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Unread 05-20-2013, 03:24 PM   #35
skizriz
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Quote:
Originally Posted by troyble View Post
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
"And now you know -- the rest of the story"..........
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Unread 05-20-2013, 03:32 PM   #36
Pacfanweb
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Quote:
Originally Posted by troyble View Post
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
OP, what the hell else did you want them to do? Come put it in for you and make you dinner while they were there?
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Unread 05-20-2013, 04:41 PM   #37
jblue1555
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Wanted a new one, and not return for repair. One guess why.
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Unread 05-20-2013, 04:52 PM   #38
CSP
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Yep, the OP probably did something stupid that damaged the driveshaft and knew it. That or he's just an unreasonable person.

Kudos to Tom Wood's to resolve the issue that was perfectly acceptable to most people. I've never been let down by the driveshafts I've purchased from them.
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Unread 05-20-2013, 04:57 PM   #39
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Picture an egg beater.
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Unread 05-20-2013, 05:07 PM   #40
Balvar24
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Quote:
Originally Posted by Pacfanweb View Post
OP, what the hell else did you want them to do? Come put it in for you and make you dinner while they were there?
Wait, that's not inferred by the warranty statement?
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Unread 05-20-2013, 09:41 PM   #41
82JeepCJ7
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Paul Harvey knew the OP...

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Unread 05-20-2013, 11:20 PM   #42
wj4play
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Quote:
Originally Posted by troyble

My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
Hey while your in here - do you guys make those 1/4 wall shafts ????
.
.
...,.,.j/k

Sent from iPhone
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Unread 05-21-2013, 12:12 PM   #43
jamie0921
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Quote:
Originally Posted by wj4play

Hey while your in here - do you guys make those 1/4 wall shafts ????
.
.
...,.,.j/k

Sent from iPhone
Hell no you didn't talk to me cause my conversation went nothing like that
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Unread 05-21-2013, 12:36 PM   #44
PROJECT 23
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To the OP.....

The best thing to do right now is to tuck your tail between your legs, tell us the real story, apologize and ask for forgiveness. We're not here to bring anybody down or to make you want to leave the site. We want to help, but you need to come with the facts. It took almost two pages to get any useful information.
Work with us and we'll work with you. No hard feelings brother......
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Unread 05-21-2013, 01:34 PM   #45
wj4play
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Quote:
Originally Posted by jamie0921

Hell no you didn't talk to me cause my conversation went nothing like that
No... No I didn't talk to you- u quoted the wrong person lol

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