Beware tom woods doesnt honor their warranty - Page 2 - JeepForum.com

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post #16 of 55 Old 05-19-2013, 02:53 PM Thread Starter
jamie0921
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1973 CJ5 
 
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Quote:
Originally Posted by WhiteOut
How exactly did the driveshaft cause the case to leak. Because none of the parts you replaced help to seal the case.
It was not balanced and vibrated and had a slight wobble it shook the hell out of it and it keep getting worse it eventually shook the bolt lose on alternator causing battery to die and my power steering got so lose the belt fell off and shook the door catch out of the tub it was a rough night to say the least. Lol

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post #17 of 55 Old 05-19-2013, 02:54 PM
kovic
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Vibrations can cause all kinds of damage.

kov
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post #18 of 55 Old 05-19-2013, 02:56 PM Thread Starter
jamie0921
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Quote:
Originally Posted by kovic
Vibrations can cause all kinds of damage.

kov
Yep and we will see what else shows up
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post #19 of 55 Old 05-19-2013, 02:59 PM
jblue1555
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I had a realy good customer who bought a 78 bronco for his son. He had it for a month and the cv joint broke. I had it replaced by the best shop in town as I always did. He got it back on Fri and Sat called and said it went bad again. Non of the welds failed, joint broken. I knew what happened just by the fail, took it and his dad to the shop that did the repair. They showed him the reason for the break and that a huge amount of load was the cause. Of course it just went out going down the road it was nothing his son did. I weighed the impact of my decision based on money spent with me verses 2 more sons. I explained that I was going to abide by the shop that did the repair and Spicer Corp. Of course he decided I was a crook and took his business elsewhere. Later the reason for the break got back to me by someone at the party. The bronco was a stick and he was rolling it backward down the street then dropping the clutch trying to pick the front tires up, on a dare. Which I found out was the reason for the first joints demise.
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post #20 of 55 Old 05-19-2013, 06:31 PM
RDH
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Quote:
Originally Posted by jamie0921 View Post
It was not balanced and vibrated and had a slight wobble it shook the hell out of it and it keep getting worse it eventually shook the bolt lose on alternator causing battery to die and my power steering got so lose the belt fell off and shook the door catch out of the tub it was a rough night to say the least. Lol
Would have been a hell of a lot easier for you to have stated this fact in the first place instead of getting all wound up about it, don't ya think? I can tell that you're pressed for time when you post because your grammar positively sucks. I hope you told Tom Woods in detail what the problem was and acted like a civilized human being about it. If you were a d-bag and refused to give out pertinent information, I'd tell you to kick rocks too. That's my .02

1978 CJ7: 304, 3Spd, AMC 20 Rear, Thrush Welded Mufflers W/ Turndowns, Unknown Front, Worn out Dana 20 case
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post #21 of 55 Old 05-19-2013, 06:49 PM
Mister 4x4
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50,000 miles or more on my tom woods shaft built when he worked at Ogden Driveshaft Utah. I had one balance weight fall off in the first week and he fixed it overnight. The last 10,000 miles have been behind and 350 chevy motor with my heavy right foot and it is still perfect. I have a CV style little 16 inch driveshaft and i still have the original u joints. Needless to say my next shaft for the Scrambler are coming from Tom. Thats just my opinion.
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post #22 of 55 Old 05-19-2013, 08:35 PM
texasdave
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How do I put this? Every business regardless of size, reputation, or stature will anger somebody sometime somewhere. Sometimes it is the result of getting too big, getting an employee that may not understand what the customer is relaying or oversteps his bounds. When I don't feel like I am getting a good answer I always ask for the manager. If that answer is not to my satisfaction I can always vote with my feet. Living in an economy based on competition there's always somebody else to take your business. If I do have a problem and I tell others I always give specifics about the problem encountered.
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post #23 of 55 Old 05-20-2013, 05:34 AM
CJ7KAHUNA
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Quote:
Originally Posted by texasdave View Post
How do I put this? Every business regardless of size, reputation, or stature will anger somebody sometime somewhere. Sometimes it is the result of getting too big, getting an employee that may not understand what the customer is relaying or oversteps his bounds. When I don't feel like I am getting a good answer I always ask for the manager. If that answer is not to my satisfaction I can always vote with my feet. Living in an economy based on competition there's always somebody else to take your business. If I do have a problem and I tell others I always give specifics about the problem encountered.
Great post.
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post #24 of 55 Old 05-20-2013, 05:45 AM
mrgimble
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Quote:
Originally Posted by jamie0921 View Post
Yep and we will see what else shows up
Why would you drive so long with such a bad vibration?
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post #25 of 55 Old 05-20-2013, 07:41 AM
lucdog
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Quote:
Originally Posted by mrgimble

Why would you drive so long with such a bad vibration?
This ^^^

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post #26 of 55 Old 05-20-2013, 08:32 AM
82JeepCJ7
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Seems to be an operator error rather than inferior product....

Beat it to fit, paint it to match!

Wheel, Wrench, Repeat.
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post #27 of 55 Old 05-20-2013, 08:40 AM
CSP
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Originally Posted by 82JeepCJ7 View Post
Seems to be an operator error rather than inferior product....
No doubt. The OP sure hasn't given any evidence to give him any credibility in his claim or problem solving skills.
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post #28 of 55 Old 05-20-2013, 10:35 AM
troyble
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Quote:
Originally Posted by jamie0921 View Post
After multiply attempts they wouldn't work with me. Bad customer service.
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
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post #29 of 55 Old 05-20-2013, 10:42 AM
82JeepCJ7
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I put a Tom Woods shaft in the front of my CJ back in '97. I NEVER had an issue with it. I ground that thing over rocks, trees, etc. It took some abuse.

Recently I re-tubed it after I clocked my T-case.

Beat it to fit, paint it to match!

Wheel, Wrench, Repeat.
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post #30 of 55 Old 05-20-2013, 11:04 AM
PROJECT 23
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Quote:
Originally Posted by troyble View Post
My name is Troy. I work at Tom Wood's Custom Drive Shafts. I believe I spoke with this individual, along with at least one of my co-workers. Tom was out of the office and did not speak with this person. I do want to say that OP was informed that we would indeed repair the drive shaft and no charge, but that we needed to get it in our hands for this to happen. I even offered to send and Authorized Return Service lable so that the customer would not have to pay shipping. This was not acceptable by the customer. He was basically demanding that we just ship him a new, replacement drive shaft and I was not able to comply with this. We do try hard to make every one as happy as possible, but we can only do so much. I am glad the drive shaft has been repaired and the vehicle is useable again.
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