XM Radio

[mickmeister]

I canceled and sold my XM radio a few months ago. I got an email today from XM saying they were already in the process of sending me a new radio with a "complementary" account! My check card has already been billed $44.95 on 25 December. I called them today. I actually had to call three times to the "cancellation" department. The first two times, I was hung up on. The third time, I got a rep that wanted to know why I had canceled it. When I told her that all I listen to are scientific and congressional podcasts on my iPhone, she immediately starts telling me that the XM will be great for those. Ya right! I couldn't help but laugh at her then. So she keeps telling me that I will have my radio in a few days until I finally got mad and told her NO! She was still very reluctant to cancel my account. She said the money will be refunded in a few days....we'll see. After one of my friends told me what he went through trying to cancel his account and all of the links I found on the net, it looks like I am going to have to go to the bank and either cancel my check card or dispute any future charges, as I am almost certain there will be future charges. The tactic they use is to start billing you all of a sudden in the future, hoping you will not see it. That is exactly what they have done to me on this one, after having canceled my account 6 months ago. I am not even beginning to be the first person with this problem. I have posted just a few links below of the seriousness of the issue with XM. I used to like XM because I could pick up local stations while I am driving in Mexico, but when they lost all the locals, I no longer wanted it. They really suck! Sad that you have to go so far to get an account canceled! I guess they don't care because they know their time is limited. Streaming radio will most definitely put them out of business.

XM Pretends To Let Customers Cancel - The Consumerist

http://xm-radio.pissedconsumer.com/cannot-cancel-xm-radio-20080714127399.html

Want to Cancel an XM Radio? Good Luck! « Search Marketing Communications

Liveblogging my XM Radio cancellation - sowbug.org

Standing in line to cancel XM Radio

[jeepsarecool]

Meh, it's the same with any kind of service. Once you get really nasty and threaten them, they'll cancel.

[mickmeister]

The problem with XM though is, they will lay dormant for months and then all of a sudden, they will start billing your card again, long after you have canceled and forgotten about the service.